Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.21

“The Molly Maid team in north Leeds recently did a fabulous job for us in getting on top of our home and are set up now to regularly visit and clean our home. Thanks very much.”

Helpful Report

Posted 5 years ago

“Do not use this cleaning company. Badly managed, overpriced and incompetent. Lateness was a norm and new people kept turning up at our doorstep. Not a good standard of cleaning either, particularly given the very high price, with staff giving attitude when mistakes were pointed out. The admin side of the business seems very chaotic and the customer service is appalling.”

Helpful Report

Posted 5 years ago

“Do not use this cleaning company. Badly managed, overpriced and incompetent. Lateness was a norm and new people kept turning up at our doorstep. Not a good standard of cleaning either, particularly given the very high price, with staff giving attitude when mistakes were pointed out. The admin side of the business seems very chaotic and the customer service is appalling.”

Helpful Report

Posted 5 years ago

“I am writing this on behalf of my parents. Like others - there may be Molly Maid franchises that do what they say they are going to do - but not so in Ayr. My parents paid MM for 2 cleaners for 2 hours alternate weeks. The cleaning (vacuum, dust, clean) includes: both bathrooms (one family, one small cloakroom), hall, stairs, landing, lounge, kitchen. When it first started it was ok, but then a couple of months ago, Dad asked me how much I would pay a cleaner. This was the day after the 2 cleaners stayed for 30 mins tops, and my parents still paid £50. Not even a promise in my book - far less a lick and a promise. I started looking at reviews from other MM Ayr customers, and my Dad could have written them. I was visiting recently, and they stayed no more than 45 mins, during which time I do not know what they did - but they certainly had not vacuumed the floors. This was their last clean. The cleaners themselves were friendly and appeared to be kind to my parents. But the trust evaporated after the £50 for 30 mins of cleaning. So not surprising that my parents now have different cleaners. When Dad cancelled, he said it sounded like they had been forewarned; certainly not surprised.”

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Posted 5 years ago

“Terrible company. Scammed out of £180 for a job I could of done myself In half hour. AVOID AT ALL COSTS”

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Posted 5 years ago

“Don’t get me wrong, it might be great elsewhere, but I’ve had a disappointing, frustrating experience in Bromley/Greenwich franchise. I had an initial visit from a Georgina who quoted for my ‘big’ initial clean to be 3 hours Before ongoing, weekly cleaning. At £180 for 3 hours x 2 cleaners, I had my clean. The women turned up half hour early, so got turned away for half hour, whilst I finished with my visitor. I’m beginning to think they finished their previous job early, as they left mine early, saying to my husband they’d done everything I asked. When I saw the work, I noted: no window sills dusted, no bedside tables polished, no cobwebs removed, floor-tiles wiped but not around toilets or behind doors, not wiped kitchen surfaces except around objects, not behind micro, not touched outside or inside of the latter, not wiped dining table where objects were on it, such as vase, not vacuumed under dining table or picked things up from it, not wiped kitchen units or white goods. What did I actually pay for? Afterwards, the customer ‘care’ was damning, as they failed to ask me how the clean went, come round to see what I might be complaining about, and then the boss (Imelda) me an email to tell me if I wanted a spring clean it would be an all-day job at £380. No apology at ANY time. Today, I got an email stating that they have given me “3 hours man power as a gesture of goodwill.” “ And, don't believe we are the service you are looking for, but I do wish you luck in finding a more suitable service provider.” Unbelievable!”

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Posted 5 years ago

“Service was very disappointing. This goes far from being a professional service, quite the opposite. I feel like a scam victim. It is not fair to pay dearly for such a kind of service, IT IS NOT FAIR. I use other companies like Fantastic Service and Husband and wife cleaners that cost cheaper and have a superior service incomparable to Molly maid. NEVER AGAIN.”

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Posted 5 years ago

“Only just started using molly maid but staff very friendly and house lovely and clean. Thanks girls”

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Posted 5 years ago

“My Name is David Shannon and became widowed in January 2019. I engaged with Molly Maid in April and signed up for a initial deep clean followed by having a visit every other week. The ladies who attend are Rhona and Sharon they do a fantast job and I can't praise them both enough. When I come home on the Wednesday they have been in I am so excited to see how they have made my home so clean and tidy. I thank them without reservation and feel lucky they are with Molly Maid in my area.”

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Posted 5 years ago

“I wish I had read the reviews. After a bad accident my house was not at the standard I liked to keep it. I asked for a deep clean for the downstairs only, which was utility room, guest cloakroom, kitchen, dining room and living room. I was quoted £150.00 which I thought was a fair price. Had I known at the time it was for 2 cleaners for 1 hour 40 minutes, I would have questioned the price. 3 hours 10 minutes for £150!!! My kitchen was NOT deep cleaned there was still finger marks etc on my cupboards, my surfaces had been wiped over only and my windows had only been cleaned to where the blind came down to, not above. My sofa's had not been cleaned and my floors were pretty poor. All in all not a good experience. I emailed the office to say I was not happy and the two females who had come originally came back to 'sort out my complaint'. They were huffy and most upset that I had 'reported them', they cleaned for 20 minutes then left, my kitchen was still not deep cleaned and I had had enough of their behaviour. Molly Maid were not shy about taking the balance direct from my card, even though I was unsatisfied with their service. Never again.”

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Posted 5 years ago

“I was really pleased with the spring clean l had from Sophie and Holly from Molly Maid, the house was beautifully clean. I will definitely use them again.”

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Posted 5 years ago

“I have been using MOLLY Maid for two years now. The girls are friendly efficient and always ready to do ‘that little extra job’ for example changing bed sheets. As we get older it’s hard to accept that we can no longer do in depth cleaning like we used to. Great job - Molly Maid - thank you”

Helpful Report

Posted 5 years ago

“I wish I had read reviews before booking Molly Maid, Leeds, to do a deep clean of my kitchen. One of the owners visited my home and I explained in detail that I wanted a deep clean of the kitchen including the tops of the cupboards. The kitchen had got grubby following a shoulder injury I sustained. I was assured this wasn’t a problem and it would be left ‘sparkling’. Unfortunately this wasn’t the case, they didn’t even touch the tops of the cupboards and did a poor job of just wiping down the cupboard fronts, not what I would associate with a deep clean. I had to email on several occasions until I finally got a response. The owner said he felt they’d done a satisfactory job even though I sent photos to the contrary. I now have to employ another cleaner on top of the £58 I paid them to do what I wanted done in the first place. I would not recommend this company.”

Helpful Report

Posted 5 years ago

“I wish I had read reviews before booking Molly Maid, Leeds, to do a deep clean of my kitchen. One of the owners visited my home and I explained in detail that I wanted a deep clean of the kitchen including the tops of the cupboards. The kitchen had got grubby following a shoulder injury I sustained. I was assured this wasn’t a problem and it would be left ‘sparkling’. Unfortunately this wasn’t the case, they didn’t even touch the tops of the cupboards and did a poor job of just wiping down the cupboard fronts, not what I would associate with a deep clean. I had to email on several occasions until I finally got a response. The owner said he felt they’d done a satisfactory job even though I sent photos to the contrary. I now have to employ another cleaner on top of the £58 I paid them to do what I wanted done in the first place. I would not recommend this company.”

Helpful Report

Posted 5 years ago

“Manager Andrea Rogers in Chessington is unreasonable and awful to work with do not go to Chessington Molly Maid Banstead, Letterhead OR Fetcham. She made a pregnant lady work nearly full term and is very rude. do not recommend”

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Posted 5 years ago

“A friendly team who work efficiently and professionally. I have always been happy with the work that has been carried out.”

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Posted 5 years ago

“I had a very high expectation considering how much do they charge. I 've booked for one off deep clean (4 hrs- not too big 3 bedrooms house), as I've been not physically well and my house has been neglected for over two months. So I didn't mind to spend more money as long as my house could get a good refreshing clean looking. Unfortunately didn't happend! My house was nice and tidy so they probably thought it was something easy to do, and they finished 1 hr and 15 mins before between two of them! They left foot prints on the floor, polished only where you can see, stains left on glasses, mirror, and floors, toilets done very badly: no bleach, no limescale removal and hair left in the shower. 4hrs for two ladies at £60/hr it's like 8hrs for one person ... the house should be impeccable!”

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Posted 5 years ago

“The cleaning was very thorough the first time, a few thing's forgotten but that was okay. The second time they were very late without calling and took half the time to do the job because it was a very superficial clean that I really could have done myself( I had to mop the floor again after they left) it was a very poor job with some spray mop, not the steam mop as requested. We'll see how the third clean goes tomorrow. Three strikes and you're out in my mind. The ladies on both visits were all polite and friendly, much appreciated that!”

Helpful Report

(9106) - Posted 6 years ago

Hello Michelle, Thank you for your valued feedback which will be shared with the cleaning team and the franchise owner to follow up with you about the areas of concern you have mentioned. We really do appreciate all feedback and we hope with good communication that your complete satisfaction can be achieved.

Posted 6 years ago

“I expected so much considering the cost. Not convinced that it works to the customers advantage by cleaners working to cleaning schedule and not set amount of hours. No way my large house could have been properly cleaned in over 2.5 hours.. and it wasn't!! Lack of attention to detail; chrome taps not polished, skirting boards missed, sofa cushions not turned etc etc.. How I miss my last cleaners, much cheaper and my house gleamed.”

Helpful Report

(9012) - Posted 6 years ago

Hello, Thank you for your valued feedback, we are very sorry to hear about the areas of the service that have left you feeling disappointed. We will pass your comments across to the local franchise owner for them to follow up with you about these concerns.

Posted 6 years ago

“Punctual efficient 2 girl team cleaned large 4 bedroomed house from 8.30-2.30 with short break. They emptied and cleaned old kitchen cabinets...quietly went thru the home cleaning all surfaces ..very satisfied with the job. Would not hesitate to employ their services again.”

Helpful Report

Posted 6 years ago

Hello Patricia, Thank you for taking your time to review your MOLLY MAID service, we are delighted to hear that you were very satisfied with the work carried out. Your kind feedback will be shared with the cleaning team and they will surely be happy and proud to hear this too.

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

MOLLY MAID UK Reviews