MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.21

4.2 Rating 1,390 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

Questions

Metrics

4.2

Based on 1,390 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

Write Your review

Tell us how MOLLY MAID UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice couple - prompt and courteous- good clean for a first time in an unfamiliar house - could do with a bit more dusting and polishing in the downstairs areas but on the whole very good”

Helpful Report

(9139) - Posted 6 years ago

Hello Carole, Thank you for taking your time to review the service, we are pleased to hear you feel the team are prompt and courteous. We do appreciate all feedback on our standards and we will share your comments with the local franchise owner to discuss with you the areas you have mentioned which could be improved upon going forward.

Posted 6 years ago

“Efficient service. High standard.”

Helpful Report

(9098) - Posted 6 years ago

Hello Catherine, Thank you for rating your MOLLY MAID service, we are thrilled to see that you have awarded it with five stars and good to know that you feel the service is of a high standard and efficient. It's our pleasure to share your feedback with the team who carry out the work and they will be jolly pleased to hear this too.

Posted 6 years ago

“Pleasant Staff but arrived late on both occasions. Cleaned for 90 mins first occasion. 40 mins second occasion. One of two-bedroom bungalow and conservatory. Hoovered rugs, dusted, mirrors, damp mopped laminate, cleaned shower, toilet and sinks satisfactorily. Did not clean kitchen splashbacks, cupboard fronts or window/sill. I asked them to clean conservatory windows as very dirty as I can't which they did as they were about to leave. £48 grossly overpriced.”

Helpful Report

(9092) - Posted 6 years ago

Hello Susan, Thank you for your valued feedback, we are very sorry to hear about the areas of the service that have left you feeling disappointed. We will pass your comments across to the local franchise owner for them to follow up with you about these concerns.

Posted 6 years ago

“My house had become a bit grubby and very dusty, it's now just how I would like it to be, though regular visits will be necessary.”

Helpful Report

(9158) - Posted 6 years ago

Hello Martin We are jolly pleased to hear that your home is just how you would like it to be after the MOLLY MAID team have been. It's our pleasure to pass your comments across to the team and they will be delighted to hear this too. Thank you.

Posted 6 years ago

“Extremely disappointed in the standard of cleanliness”

Helpful Report

(9156) - Posted 6 years ago

Hello, Thank you for taking the time to give us your feedback and we're sorry to hear you were disappointed with the cleaning service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 6 years ago

“All good. They forgot to do a bin and was still a few marks on the floor but overall ok”

Helpful Report

(9163) - Posted 6 years ago

Hello, Thank you for reviewing the cleaning service, we are pleased to hear that you feel overall the clean was good. We will pass your feedback along to the team who carried out the service and to the franchise owner to follow up with you about the two areas that were missed. Customer satisfaction is what we aim for so we really appreciate you letting us know where we can improve.

Posted 6 years ago

“Efficient and friendly. Quick workers making a real difference. Windows not cleaned too well, fly spots left on all panes.”

Helpful Report

(9148) - Posted 6 years ago

Hello, Thank you for your review we are very pleased to hear you feel that the team are efficient and friendly. We will share your feedback with the team who carry out the work and the Franchise Owner who will follow up with you about your comments on the window cleaning.

Posted 6 years ago

“Girls did a good job considering their hoover broke and they used mine. Think it’s pot luck which team you get so far have had 2 different teams one far better than the other. Quite expensive at £62 an hour, I used them out of necessity due to surgery, but they are insured and CRB checked.”

Helpful Report

(9097) - Posted 6 years ago

Hello Thank you for your valued feedback, we are pleased to hear that you feel the girls did a good job and we will share your comments with the Franchise Owner to discuss with you the differences between the two teams that have serviced your home. We wish you well after your surgery and thank you again for taking your time to review here.

Posted 6 years ago

“All fabulous b”

Helpful Report

(9140) - Posted 6 years ago

Hello Amanda, Thank you for taking your time to review your MOLLY MAID service, we are thrilled to see that you have awarded five stars and that you feel the service is fabulous. Your feedback will be shared with the team who carry out the work and they will be jolly pleased to hear this too.

Posted 6 years ago

“Friendly staff that are helping to make life simpler!”

Helpful Report

(9106) - Posted 6 years ago

Hello, Thank you for awarding the MOLLY MAID Service with 5 stars. We will share your motivational feedback with the team who carry out the work and they will be jolly pleased to hear this.

Posted 6 years ago

“Great service and attention to detail superb.”

Helpful Report

(9035) - Posted 6 years ago

Hello Roseanne, Thank you so much for taking your time to rate your MOLLY MAID Service, we are delighted to hear that you are getting a great service and that you appreciate the attention to detail. We will of course share your motivational feedback with the team who carry out the work and they will surely be happy and proud to hear this too. Thank you.

Posted 6 years ago

“Absolutely excellent and I would thoroughly recommend Molly Maid”

Helpful Report

(9078) - Posted 6 years ago

Hello Ben, Thank you for your kind review, we are thrilled to hear that you would thoroughly recommend MOLLY MAID. We will share your positive comments with the team and this will surely add to their motivation to continue to provide you with a service that works well for you.

Posted 6 years ago

“For an expensive service you expect good quality and consistency both of which are sometimes lacking.”

Helpful Report

(9022) - Posted 6 years ago

Hello Jeremy Thank you for your valuable feedback. We are very sorry to hear that you feel the service lacks consistency, we will share your feedback with the team who carry out the work and the local franchise owner to follow up with you for more details about the areas of your concern.

Posted 6 years ago

“Second clean very good, so far so good keep up the high standard thank you”

Helpful Report

(9075) - Posted 6 years ago

Hello Martin, Thank you for rating your MOLLY MAID Service, we are delighted to hear that you are pleased with the high standards so far. We will share your feedback with the team who carry out the work, as knowing what works well for you means we can repeat this same standard time after time.

Posted 6 years ago

“Absolute rubbish( lincoln) branch, claimed to be perfectionists ,no way .How can 2 people clean a 3/4 bed house in 1.25 hrs, didn't even follow the sheet left by their employer. Because my wife keeps a very clean and tidy home they thought they were on an easy mission but we know where the dust is and there is no way the house was cleaned. £109 = £43.60 per hour i must need my bumps feeling to consider it. Owner offered a free clean to put right ! but if not right first time we do not want to see them ever again,( Highway robbery} Unfortunately my wife has limited use of her hands due to arthritis otherwise she would do the cleaning(properly too) we were looking for help not hindrance This franchise is supposed to offer a first class service, you must be joking.”

Helpful Report

Posted 6 years ago

“Molly maid have been ok. I’m pregnant, working full time with a young child. My house is clean anyway and I had hoped that it would be cleaned to a gold standard.. it’s acceptable but not as good as I could do myself which is a bit disappointing because I thought being pros it would be amazing. They charge a lot for what they are offering and I do feel like they overlook a fair bit. On my initial clean I had to ask them to clean the shower, banisters and steps. They didn’t dust skirting or architrave and left cobwebs in the kitchen. It cost £100 and they were with us 2 1/2 hours. They expected beds to be stripped before changing them, not really worth paying for someone to change beds if you have to do half the job yourself- I wasn’t told this at the time we agreed on the work. They whizz round very quickly and do the floors and not a lot else. Last time they came I wasn’t there to supervise and they didn’t clean the shower or bathroom floor.. i went with them because of their reputation and because they are vetted but I am exploring alternatives. They are ok to do the minimum jobs but don’t expect too much- you don’t always get what you pay for. I was very impressed with the consultant who came to the house but sadly the service hasn’t been what we hoped. I don’t want to make a fuss so I haven’t complained but I wanted to review honestly so that others know what they can expect.”

Helpful Report

(9140) - Posted 6 years ago

Hello Charlotte, Thank you for taking your time to feedback on the cleaning service, we are very sorry to hear that you feel it hasn't fulfilled your expectations, we will share your comments with the team who carried out the work and the local franchise owner to follow up with you.

Posted 6 years ago

“I have been delighted with Molly Maid. Really helpful ladies who have done an excellent job in my home. Molly Maid is a very professional and organised service.”

Helpful Report

(9106) - Posted 6 years ago

Hello Katrina, We are thrilled to hear that you have been delighted with the MOLLY MAID Team, it's our pleasure to pass your compliments along to the cleaning team and they will be jolly pleased to hear this too. Thank you.

Posted 6 years ago

“When I had the initial consultation I was assured that the team would be thorough and spend as long as they need to clean my house too to bottom and only leave when the job was done. I was told we didn’t need an initial clean as our house was clean and tidy and recommended a fortnightly clean. On the first clean, the cleaning team were only in my house for a total of 40 minutes, to clean a 3 bedroom house, including main bathroom and downstairs loo. The bathroom was clean and it smelt like it had been vacuumed but if a note hadn’t been left on the side in the kitchen and the toilet roll folded into triangles then I wouldn’t have know they’d been in my house. I clean my bathroom and down stairs loo, Polish all furniture etc thoroughly myself once and week, hoover twice a day. I purposely left it as I knew the cleaning team were coming. The skirting boards were missed, no furniture or ornaments had been moved, the microwave wasn’t thoroughly cleaned nor had the cupboards, doors or sides been wiped down. I was extremely disappointed and called the local management straight away to express my disappointment. Hiring someone to come and clean your house was a big division for my husband and myself as we’re thorough. My husband also spoke to the mamaneent and we were told that 3 ladies came on the day and one was in training. It was agreed that they would revisit again on the Friday. The two ladies that came confirmed that there were 3 but no one was in training. Therefore the lady in the head office had lied to my husband to make an excuse for a shoddy job! Upon coming on the Friday, I was also told that they weren’t told it was a first clean house. They cleaned the house again and although they were more thorough I was less than impressed when they entered my house with grass over their shoes and didn’t take them off, which left the front porch with grass over the carpet. I won’t be recommending molly maid and the price charged is extortionate considering what was confirmed would be done in the consultation and what work was done.”

Helpful Report

(9100) - Posted 6 years ago

Hello Katie Thank you for taking your time to share your valuable feedback. We are very sorry to hear that you were disappointed with the cleaning service and your comments will be shared with the team who carried out the work and the local franchise owner.

Posted 6 years ago

“I am not impressed by the standard especially given the high rate. They did an initial clean and didn't do our bi-folding doors even though I had asked for them to be included when they were putting the quote together. Which is a big thing to miss out. We had on our form that AM was our preferred time slot and they didn't come until 2:30pm without letting us know. I sent 2 messages to find out where they were as we needed to go out. Then this week three turned up and took 45 mins. However in the bathroom they didn't clean the shower at all, they had emptied the water or clothes which they had used to clean the floor in the sink and then didn't cleaned the plug hole afterwards. The plug hole was full of dirt which was worse than before they came which isn't what you would expect. In general it seems like a rushed job. I complained and without question said they would send the cleaners back to finish off. But it is just hassle which you don't need.”

Helpful Report

(9093) - Posted 6 years ago

Thank you very much for taking the time to give us your valuable feedback and we're sorry to hear you were disappointed with the timings and the actual cleaning service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 6 years ago

“Arrived on time friendly worked well and we are very pleased with the service”

Helpful Report

(9098) - Posted 6 years ago

Hello, Thank you for taking your time to review the MOLLY MAID Service, we are delighted to hear that the team were on time. worked well and that you were pleased with the service. Your motivational feedback will be shared with the team who carried out the work and they will surely be chuffed to hear this too.

Posted 6 years ago

MOLLY MAID UK is rated 4.2 based on 1,390 reviews