Molly Mutt Reviews

Name: Molly Mutt
Address: 2855 Mandela Pkwy, Suite 11, Oakland, California
Rating: 4.88

4.9 Rating 3,073 Reviews

97 %

of reviewers recommend Molly Mutt

4.9

Based on 3,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Molly Mutt:

Your dog deserves the best! Molly Mutt makes gorgeous dog products with Earth-friendly designs that are both comfortable & comforting.

Visit Website

Phone:

(510) 238-8400

Email:

help@mollymutt.com

Location:

2855 Mandela Pkwy, Suite 11,
Oakland
California
94608

Molly Mutt 5 star review on 19th April 2025

1127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on February 24, 2024 and I haven’t received my package. Molly Mutt sent me an email that my package was going to be delayed. That was on March 02. It’s almost two weeks and my package is still not here. A paying customer should not have to call the delivery company to track the package. That should be on the seller. I am disappointed on the lack of customer service on this order.”

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Posted 1 year ago

hi Vincent, I'm sorry for the frustration, I know it all too well. I was in a similar situation recently when ordering online and it seems like it's due to an uptick in shippers using the USPS Ground Advantage service. As I'm sure you know, shipping costs are on the rise in a steep way. This service from USPS is very economical for companies that offer free shipping to compete with the likes of Amazon, etc. The downside appears to be that USPS can't keep up with the demand, resulting in long shipping delays with no updates. We use a shipping & tracking service to update our customers about delays, but there's only so much information we can get from the carriers. For example, the USPS tracking you see is what we see — there is no extra information available to us as the shipper. We wish there was more so we could handle these situations more proactively! So, unfortunately, and much to our chagrin, your update on March 2 is the most recent information we have to update you with. Again, we completely understand your annoyance but we hope you understand that once we hand off a package to the carrier its delivery is out of our hands. Please know we keep an eye on all delayed packages and we hope yours will delivered very shortly. Our sincere apologies for the inconvenience.

Posted 1 year ago

“So glad I found this company! So many sizes! I have an extra large dog and needed an extra large crate cover. This is very well made, came quickly and has a nice roll up snap design! Highly recommend!”

Molly Mutt 5 star review on 11th March 2024

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Posted 1 year ago

“The couch cover works as promised 😀”

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Posted 1 year ago

“Received my order quickly and they are well made. Thank you”

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Posted 1 year ago

“Well made crate bed cover. Washed beautifully. I have a number of these covers and they do not disappoint. Sturdy and easy to clean.”

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Posted 1 year ago

“My dog and I ❤️ Molly Mutt! I have two stuff sacks and two bed covers. The quality of the fabric is very nice and sturdy. So far the covers are holding up well after being washed. Customer service is superb! The shipping is quite expensive (Canadian customer) which is the only downside but overall I would recommend this business! 😊🐶”

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Posted 1 year ago

“Excellent product. Had a cat or two laying on it within 10 minutes.”

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Posted 1 year ago

“Great covers- and they even have patches of the same materials so you can cover holes your pup may dig through over time. Fast shipping and great quality.”

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Posted 1 year ago

“Great product, great service, great company.”

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Posted 1 year ago

“The doggies love it!”

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Posted 1 year ago

“Love the well made and stylish product!”

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Posted 1 year ago

“Exactly what I needed, fast shipping good quality!”

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Posted 1 year ago

“I am so happy to get dog bedding with no chemical smell. Often I have to leave things out in the barn for a month to outgas before I can use it. Not this time. And the dog noticed. Thanks Kathy”

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Posted 1 year ago

“Absolutely love my car cover and blanket!!”

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Posted 1 year ago

“I have bought quite a bit of duvets from Molly Mutt and gave them to friends and family (doggies) and everyone loves them. One of them is at least 15 years old, I wash it often and it's still intact and looks like new. The zipper is good and the colors won't fade! Thank you!”

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Posted 1 year ago

“Great products! High quality, durable, attractive designs with many to choose from. This is my 4th Molly Mutt product, and I couldn't be happier. I've had this dog bed for 20 years, but have gone through many covers, as they wear out. I love how thick and pretty this cover is, and it fit my bed! I especially enjoy how Molly Mutt makes it possible to reuse older things rather than replace with a new product. 5 stars 🌟”

Molly Mutt 5 star review on 2nd March 2024

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Posted 1 year ago

“The dogs love their new beds and they are so easy to wash in the laundry machine.”

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Posted 1 year ago

“MollyMutt is awesome. Have bought several products. Always there to help me with my tailored needs. Very accommodating. I highly recommend Molly Mutt if you haven't tried to products. You won't be disappointed. Thank you Molly”

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Posted 1 year ago

“I love the bed shield it's great for keeping the onner pad dry .”

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Posted 1 year ago

“Excellent service. I love the crate bumper. My Bernese Mountain Dog is on a 3 month crate rest due to hip replacement surgery. This helps make her comfortable when she lays against the bars.”

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Posted 1 year ago

Molly Mutt is rated 4.9 based on 3,073 reviews