“Had one of their quality bath robes for YEARS, given to me as a gift. Wore it around the house nearly every day. It finally got wore out enough to replace and I was thrilled to find the same one still in production! Nicest robe you can buy!”
“We tried these robes at a resort and immediately ordered one for the entire family. Great quality at a good price. We even had the monogrammed and they arrived in plenty of time for Christmas. So soft! Love them”
“This is a gift for Christmas, so I’m not quite sure. We were at a hotel in the fall and I have to look at the brand name on the rope because my husband loved it. It was so plush, and he said it felt so good. I am praying that this is the same one. I will write a review, but I assure you if it’s anything like the one he had at the hotel he will love it. I ordered it quite a while ago, and I absolutely love the bag. It came in.”
“Have had my Monarch robe for 20+ years. Bought older daughter one several years back....and just bought one for younger daughter and her fiance, everyone is in LOVE!!!”
“I received a semi-finished robe that had no Monarch, size or care instruction label on it. The robe was also missing its tie belt. While Monarch did send a tie belt, they did not honor my request to exchange the robe for a finished product, complete with labels. It makes the robe feel second hand, so consequently, I will not be giving the robe as the gift it was intended to be. Disappointed.”
“The communication on the shipping and delivery status was not desirable. The 3rd party doesn’t provide an item description with its made up tracking number (that isn’t an actual shipping number) and then used the word “Completed” during the halfway mark that created confusion that the item had been delivered when it hadn’t. I disputed the item with my credit card because the phone number that was provided didn’t identify the company and said only that the recipient was “on vacation and not able to take my call”. That alone is horribly unprofessional. The follow-up was not owning nor apologizing for any confusion or inconvenience. Finally I received an email with a real shipping track number. I wouldn’t use this company again. I loved the product, but it wasn’t worth the hassle or poor communication. This was an order for more than $200 of merchandise… I think you could do better.”
