“I purchased two 14oz hooded robes that we like very much after the following events. After I ordered, I never received any shipping information, and after a few days, I emailed and asked if I could change my order to 16oz robes. No answer from anyone. A few days later my robes arrived, again, without any shipping information being shred with me at all. The package had a tear in the outer plastic, and also the plastic the robe was in. The robe had some ground in dust/dirt that I was worried wouldn’t come out in the wash. I emailed customer service again, and asked what I should do. Days later, after no response, I washed the robe that was dirty in hopes that it would come clean. After two washes and liberal stain remover, it is perfect. Monarch Cypress sells a great robe. But their customer service is terrible.”
“Besides it being too large for a small size ordered, I was displeaesed with the quality of stitching. I removed many loose threads hanging for the robe and belt. I would return it for a petite”
“I ordered two robes and wanted to return one of them. The company’s phone number is not active . I sent an email to customer service with no response . Their return policy is essentially non existent or a scam”
Hi, I am not sure what number you called. We were closed between Christmas and New Years so maybe that was the reason. You should have received an email back from customer service after we returned for the new year. Also if you click on customer service there is a link to our return and exchange form. Thanks
“This wasn’t a fuzzy comfortable robe as I had expected. It’s stiff and my daughter won’t wear it. If her name was not monogrammed, I would have happily returned it.”
“Love my bathrobe which I received as a birthday present. My granddaughter told me she needed one and I ordered her one. She loves her bathrobe and was impressed with the quality and softness. The highlight of her present was the monogram which made her present extra special.”
“I ordered 4 robes for Christmas for my daughters and I to remind them of an amazing spa day we shared, and they are incredible. I am officially a “robe” person now, just wearing it around the house as they are. We keep exchanging pictures of when we are wearing it. Luxurious and, as one of my daughters said, “so boujee” 😊”
“Well, the over-all quality is good. The embordiary was a lovely touch. I am giving 4 stars because I wanted the same waffle robe that I was custom to in our Hotel. It was a waffle style - thick - heavier - better made and better quality then what I received. I am guessing the company was bought or trying to save on the expense of better - softer material... Either way the robe is lovely. I would not say ots anyting like the ones at the hotels and they should offer a disclaimer if hotel vs whole are different. Cheers!”
“I love Monarch Cypress robes very much. The spa I am a member of uses this brand, and outside of my treatments, I look forward to slipping into my Monarch Cypress there and at home.”
“I love this robe so much! I bought it because I got a massage and this robe was at the spa and it was the best decision I made. I got a XXL I’m 6 foot and 290 pounds, fits perfectly.”
“wife loved her gift. she had been mumbling under her breath for months that she wanted a new bath robe, she used on a hotel that we were staying at and raved about it. so i had to surprise her wiht the same model. her jaw dropped when she opened it and tried it on. not sure if it was the robe or that i actually listen to her.”
“Had one of their quality bath robes for YEARS, given to me as a gift. Wore it around the house nearly every day. It finally got wore out enough to replace and I was thrilled to find the same one still in production! Nicest robe you can buy!”
