“We bought the sheets and duvet cover after staying at a local cottage who used these. The quality is excellent and temperature is perfect, not too hot or too cold. The sheets are easy to wash and dry. We are very happy with our purchase.”
“Monarch Cypress robes have excellent quality and value. We give them for baby gifts, graduation gifts, and wedding gifts.
Our children grew up wearing the robes after tubby time. Because my kiddos never threw wet towels on the bathroom floor, I was not a crazed mother. The quality is so good that the robes were handed down several times before they were outgrown.
I highly recommend them!”
“I do like the robe a lot… the material is very nice. The only negative is, I wish there was a smaller size instead of one size fits all, this is more like a man’s size….. it would be nice to have a smaller one size fits all version for women. I kept it anyway, but it’s huge and long on me”
“Placed large order of towels expecting the quality I'd seen in the hotels getting exactly the same items. Each towel ordered comes in it's own plastic bag. The quality of stitching on the towels came out of the bags open and uneven with stitches and loose threads everywhere on almost every one. Performed a single gentle wash to have them usable and now I have ugly towels with pulled lines and missing rows of threads. $200 order of towels barely worth $10. No quality control at all. So much effort in trying to package them right when the actual product is garbage. I'll never order Monarch again and if I hadn't washed them I would have returned the lot for a refund.”
I am very sorry about your experience. We pack each type of towel in seperately to make sure nothing gets soiled during transit. As for the open stitches and loose threads, we have tried to contact you so we can see pictures of this as that is certainly not acceptable. Unfortunately you have not responded.
“Not only was the product wonderful but the customer service is outstanding. They are thoughtful and responsive. So rare with online companies these days so I really appreciate them!”
“Ordered the wrong size and they were nice enough to cancel my order so that I could reorder the right size and was delivered within 24 hours great customer service”
“Very very well sewn robe. Mine was on sale for only $39 so perhaps you're thinking I didn't have high expectations. Not true! This robe is soft, oversized so you're not trying to hurry and dry off, and has high - quality fabric and stitching. I can't wait to use it during the upcoming winter time!”
“AS a business, THE BEST. Love my robe. Have white one my grandaughter gave me 4 Christmas's ago. So warm and soft. Wear it all the time, still looks great. Just had to have a black one, purchased it myself.”
