“I received a semi-finished robe that had no Monarch, size or care instruction label on it. The robe was also missing its tie belt. While Monarch did send a tie belt, they did not honor my request to exchange the robe for a finished product, complete with labels. It makes the robe feel second hand, so consequently, I will not be giving the robe as the gift it was intended to be. Disappointed.”
“The communication on the shipping and delivery status was not desirable. The 3rd party doesn’t provide an item description with its made up tracking number (that isn’t an actual shipping number) and then used the word “Completed” during the halfway mark that created confusion that the item had been delivered when it hadn’t. I disputed the item with my credit card because the phone number that was provided didn’t identify the company and said only that the recipient was “on vacation and not able to take my call”. That alone is horribly unprofessional. The follow-up was not owning nor apologizing for any confusion or inconvenience. Finally I received an email with a real shipping track number. I wouldn’t use this company again. I loved the product, but it wasn’t worth the hassle or poor communication. This was an order for more than $200 of merchandise… I think you could do better.”
“Chamois Microfiber Kimono Robe Large (OSFM) / White
My first order was after trying these in a Marriott Bonvoy hotel.
This is my second order and I will be ordering more. The quality is very good and the real test for me was how the embroidery would stand up on washing, (would the colors run into the white main cloth), they did not. Also important the cloth felt very good after washing.”
“We first were introduced to Monarch Cypress at a resort, loved them so much that we ordered a his/hers match when we returned home. We were not disappointed! I am about to order two more for Christmas. Wonderful products, if you like luxurious bathware!”
“It's a Christmas present so I haven't given it to my husband yet. The robe looks wonderful though! It looks like the correct size, the light brown color looks really good with his name monogrammed in Red italic lettering. It's a little longer than I thought it would be, but that's okay. My husband is also going to love it because it's heavy. He's a cold blooded guy.”
“Outstanding service. High quality product. Beautiful mongramming.
I highly recommend Monarch Cypress to you.
I am very proud to present the bathrobe gifts to my family for their Christmas presents..”
“Even before I placed the order, customer service was AMAZING! They were extremely helpful. The robe I ordered for my husband is gorgeous and very well made. He absolutely LOVES it! I would definitely order from them again! Thank you!”
“Great robe! - heavy duty. Put in the dryer while you shower - I mean the best after shower wrap you could find. Wish it came in an XXL, but the XL works great! (I'm 6'3"/235).”
“The website shows different material and I was confused.
My wife bought me a robe and I wanted the same style/ material for her but I picked wrong one. It’s nice I got Terry inside instead of the soft fleece, which we like more.”
“I ordered the kimono style bathrobe. It was advertised as a chamois material but it felt like wearing a vinyl raincoat. The label said 100%polyester.”
