“Great buy. Highly recommend! The quality exceeded my expectations. I'll definitely buy again. The terry shawl is very absorbent. Embroidery was priced fairly and added a personal touch. I did a lot of research on various company product reviews and took a chance on this one. The hotel chains served by this company caught my attention and I am very pleased I chose to buy here. The quality is great clear down to the stitching. There are other brands out there that are very plush so if your are shopping for warmth only this may not be for you but if you are looking for a true bath robe this is a must have.”
“Actually, I did not anticipate the beautiful quality and weight of this product, item #253-50-VAN. The monogramming is perfect and the price very fair for heft and substance of this robe, a gift for my wife. Very happy, strongly recommend:)”
“I'm giving this robe to my mother for Christmas, after checking every online site possible with regards to a luxurious Egyptian cotton high quality bathrobe this robe by far exceeds my expectation. The price is phenomenal. I'd recommend to anyone and everyone. The stitching quality is outstanding. My mother is going to love it for years to come as it is very well made and strong.”
“We had these robes to use at Coco Plum Resort in Belize. I ordered one for my husband as a surprise. They are wonderful! So soft and just the right weight, not too heavy and not too light. I plan to buy more for Christmas presents for family members. I ordered the robe over the weekend and had it by the next Thurs. Great, free shipping!”
“Update - I finally got my exchange! It just took 2 months and a dozen calls and emails! It's fine - the quality is good but the sizing appears to be more for men than women - large shoulders smaller hips - so while I'm 5-10" 150 lbs the small is a bit tighter round the hips, still large at the shoulders (and i have broad shoulders). The Medium that I returned was just floating. I would not recommend dealing with this company given the potential for delivery /ordering problems. Just not worth it. Any joy you get out of the product is just squashed by the ordeal. They really need to figure out their customer service - which is non existent. PS it's super hard to find the negative reviews. I bought 2 standard robes - I returned one to exchange for a smaller size. I spoke and emailed repeatedly with staff - it's difficult to get someone on the phone, so that is your first hurdle. Genesis was the person I spoke to and emailed repeatedly - I did get the return form, returned the robe and then waited and waited, sending emails asking when I would receive the exchange. I was told and emailed 'it's in the mail'. None arrived. After calling again 'you'll get it in three days' and after calling again 'I'll get it right out'. Needless to say I have never received a replacement or money back.”
“We experienced your robes while staying at a charming Bed and Breakfast in Savannah, Georgia. I loved the robe so much I checked the label and searched online when we returned home. I ordered one for myself. It is a quality robe at a very good price. I ordered a second robe for my husband. We both love them!”
“I have visited several upscale hotels and spas that always seem to have high quality robes. I'm thrilled to find I can now purchase the exact same brand for my home!”
“I have purchased the Monarch 100% cotton bathrobe before. It has lasted for years. I now needed a new one. So I ordered one online which came very quickly. Alas, it was too big so I wanted to exchange it for a smaller size. There were some UPS issues unrelated to Monarch/Cypress. Anthony Salazar worked with me and resolved the issue immediately. I got my exchanged robe in 2 days! There are very few places to get 100% cotton bathrobes and this one is the best one! Not only that, their customer service is unmatched! Thank you so much Anthony for your help! Now I will enjoy my new bathrobe. Do not hesitate to order from Monarch/Cypress....they are the best!”
“Saw this robe at a hotel in Mount Washington, NH. Loved it so much that I found it online and ordered one for me and two more for friends. They are fantastic!!”
“The website was easy to navigate, and I found what I was looking for within a few minutes. My purchase arrived quickly, and it was packaged securely. The black pouch that the bathrobe came in was a very nice touch.”
“I recently ordered a custom embroidered spa robe for my husband. The quality is very good and the embroidery is beautiful. My husband loves the feel and the fit . I highly recommend this company. Oh it also, came with a nice carry bag for packing or storing.”
“This is the second time I've bought my husband this robe. He loves them. Took years to wear out the last one and there was no other that could replace it. Great quality.”
“I had tried on a bathrobe in a Houston upscale hotel. Loved it! Went online to find the supplier and found an overrun of robes. So...... got a great robe, with the logo of a very upscale establishment, delivered for $29.00, delivered, quickly at that! How can you beat that?”
“The employees were extremely helpful. The first phone call I told (? not sure ?) that the robe was enormous and she suggested I return it and order a smaller size a medium. I received great instructions from Susan and returned the robe for an exchange for a smaller size. The replacement arrived today, but instead of the kimono robe, I received a full length robe (NEVER MIND) * * * I just hung up from speaking to Susan and we have it all straightened robe. I ordered the 503 and will continue to do so in the future. Great Company to do business with. Judy fay”