“I ordered two of the bath robes for overnight delivery, these were a birthday present. The order was placed over a week prior to the birthday to ensure arrival. However, two weeks after the order was placed the robes have still not arrived. This is very disappointing, as their tracking app says the robes have not even shipped. I have attempted to reach out to Monarch to ask about the status of the robes, but they have not responded.”
Dear B.
Unfortunately, as stated on our site and on all of our confirmations, personalized orders take between 7 to 10 business days to ship. Even if you chose next day air, it still takes 7 to 10 business days to embroider the item and then it will ship out next day. So if you place your order on a Friday for instance, it will not ship for at least 11 days (7 businees days and 4 non business days)
“I ordered a robe for my wife with monogram. They sent me the wrong size, I know I double checked the order. The customer service representative was very responsive and quickly rectified the order. It came in time for her birthday. Quality is excellent and the packaging is very nice”
“I absolutely love my new robe! After using one during a hotel stay, I just had to hunt it down. Monarch Cypress could not have been nicer to deal with.”
“I bought 3 sizes of robes to send to family members abroad. They absolutely love them and found them to be very comfortable and luxurious. (I already own a Monarch robe myself and love it.)”
“Monarch Cypress is a prime example of great customer service. Due to a computer glitch we recieved wrong size robe but Monarch did not hesitate to make things right even though it was monogrammed and even next day aired the correct product! Also very quick to respond to e mails.”
“Robes have great large size options & were delivered earlier than expected date. They are very soft and our patients in our office love them and often ask for ordering information.”
“Prompt delivery, came much quicker than originally anticipated. These are so soft and buttery. I too, experienced them on a vacation and could not wait to order when I got home. They do not disappoint!”
“I wanted a heavy terry cloth robe to go to and from our hot tub in the back yard. I have ordered and sent back robes from other companies multiple times. It was the first time I actually received the robe I was looking for. Thank you for being an honest company!”
“love the sheets, feels like quality but only two washes in (cold, gentle no softener and low tumble no bleach) and they are already starting to pill. Will have to buy a pill/lent removal tool to keep sheets nice.”
“My husband's old Monach/Cypress waffle robe was in need of replacement but I fell for a cheaper model on Amazon. It came and then it went back pronto. The off brand was so skimpy I was really shocked. I got on the Monach website, found the exact same robe replacement and ordered it. Shipping was free and we are extremely satisfied and know we will have it for years to come. The price was a few dollars more but so worth it! The delivery was a few days longer than amazon but not a problem. Satisfied customer here!”
“Prompt customer service when I had a product question, and then my order came much more quickly than I expected! And the robes are completely worth the price.”
