“This is a great bathrobe! I do wish it came in a smaller size, but I am happy to be enveloped by its coziness. I just rolled the sleeves and wrapped it around me. The fabric is really wonderful—unlike other robes I'd ordered and returned.”
“This is the 2nd order I have placed with Monarch Cypress. Both robes are beautiful. The quality is excellent. The monograms are perfect and add such a nice touch. Shipping was extremely fast. I plan to order more robes in the future.”
“I bought a hooded robe for my wife's birthday. The quality was top notch. Lining was plush, the material was good heavy quality and will last a long time. She loved it.”
“I purchased the Monarch robe after having an opportunity to wear it at the Concourse Hotel in Madison, WI. I love the feel of it so I bought one! Excellent quality and very warm. I'm happy with my purchase.”
“I love the way it feels! I purchased a robe for myself and my sister. We both love wearing it! It comes in a standard large due to over-production, but the generous sizing doesn't bother us. It's very comfortable, and we like it more roomy for comfort. The hood is also a very nice touch. It feels like a luxurious unisex robe at a hotel. For reference, I am 5'8" with a runner's build at 135 lbs, and she is 5'9", with a Crossfit build at 140 lbs. The robe hits just below the knee. We couldn't be happier with this product, and the shipping was fast.”
“My simple return request has not been acknowledged after phone, email, and website return requests were completed multiple times. Does not even come close to amounting to any level of customer service- non existent”
“Bought a microfiber shawl robe lined in plush as a last minute Christmas gift for my husband. I knew he'd love the robe because he envied the one I bought for myself a few years ago. What I did not know is how QUICKLY they would ship it -- it arrived EARLY (in time for Christmas despite the late purchase date!)”
“My wife and and I recently stayed at an Omni Hotel for the first time. My wife loved the chamois cloth robes in the room. Usually hotel robes are terry or waffle weave and aren't that comfortable. The chamois cloth robe was super soft and comfortable. After we got home my wife decided to order one for both of us. We love wearing them around the house.”
“I have been trying to contact the company to return my robe. I filled out the online return form and left two voicemails. Nobody has gotten back to me. The robe is very rough and scratchy. Not sift at all, as the listing describes.”
“The robe was exactly what we ordered. I ordered it to replace one we purchased at a resort in Colorado in 2016. The new robe is the same quality and exactly what we hoped it would be!”
“Super high quality bathrobes!!!!! These robes make wonderful presents. I ordered two hooded robes, as presents, for Christmas. Both people loved them!!!!! I will defiantly buy again from Monarch Cypress.”
“The payment portal doesn’t inspire much confidence in me. It doesn’t feel very secure, and my suspicions were confirmed too. Approximately a week after placing my order, I went to check on its status, and my order had been canceled without notifying me at all nonetheless why. I had to reach out to customer service, and they informed me that my address was input incorrectly. I double checked the address, and it matches the address I use for all other online shopping.”
“Paid for embroidered on 2 robes. Lack of attention to detail because they only embroidered 1. When calling customer service, I am sent to a shipping and receiving manager that has a full voice mail box so unable to leave a message. I sent an email and with in 48 hours I had a reply for a refund or exchange. Since this was a Christmas gift (and 2 days from Christmas) I asked for the item. It was a robe for my daughter so I could give it to her when ever it arrived. With in 1 hour from sending that email, Angel (she truly is at customer service), had it on its way. She overnighted it during the holiday season on the 23rd of December. I recieved the Robe on the 24th. And both of them look amazing. My wife and daughter are going to love them. Thank you again.”
