“Your products are absolutely fantastic. I do find it frustrating to ever reach a human being as NO ONE has ever picked up a phone or returned a VM or email, but I love LOVE your sheets and towels.”
“Received the sheets, (bought because we had the sheets at Hyatt in Scottsdale) and they are nice.
I put them on our guest room bed, so not sure how they will be received.. will know more after holidays. I do however, think they are VERY expensive for a set of sheets. It will be worth it if they hold up well, but not sure I would spend so much for a set of sheets , where bamboo sheets feel very similar and are less pricey.”
“I loved the robe I wore from the resort where we stayed in Monterey. I ordered what I thought was the same one and while the quality is excellent, it does not have the same wonderfully fluffy soft material on the inside. I'm still looking!”
“The robe is luxurious and well made, well worth the money; however, the size large labelled "one size fits most" is voluminous, suited for someone around 6'2" or taller and 225 lbs+. The sleeves are at least 6-10 inches too long for my size. I can only supect that the medium is much more likely to fit most people. (Interetingly, an older version of this robe labelled one size its most, fits me perfectly, while this one is huge). Unfortunately, the robe being this large made it ususable for me (5'11" and 180 lbs), and I gave it away.”
“Lovely robe! However, I am 5'1" & weigh 112#'s and it's huge on me. You don't have small sizes in this particular robe. So i gave it to my daughter and she LOVE'S it!”
“we stayed in a bed & breakfast in St. Augustine. Your towels were in the bathroom. They were the softest towels I have ever used. I went on your website & found them but thought the ones a little more expensive would be nicer. I ordered $250 of them & washed them when they came. They were NOT. I ordered two of the exact ones from the bed & breakfast. They came & are the correct ones. Too bad I washed the other ones. I will enjoy the two soft ones. I wished they came in colors. (these below are the soft ones)”
“This is my third time ordering robes from Monarch with personalized design. Have always been so happy with the quality of the robes and location of the name design..however this time the robes are great as usual but the initials on the robes are too low. Thank you”
“The quality of the Robe was excellent. The handling of the item, shipping was not good. F b called several times, talked with angel and left message. Finally talked with manager who got the Robe into shipping. Took almost a month because thery had to exchange it
Took almost a month to finally get robe.. need to work on service or talk to angel who said he would send it over 3 times before the item was shipped. Love Robe not service k”
“I’ve always purchased these sheets because they are so soft but these new ones are not! They are kinda soft to the touch of the hand but not when you crawl in bed. Rough on your legs, and face. I wouldn’t buy them again. Not sure what changed. But sad to lose a trusted fav.”
“I bought a Monarch robe because both my parents have one. They are super comfortable and great quality. My only complaint is that they run incredibly large. I ordered an XS and it’s huge. To give you context, I am 5’6” and 143lbs. I could fit a whole entire other human in the robe with me, that’s how big it is. I wish it would be a little more tailored. Other than that, it’s wonderful”
“Quality of robe was very nice. However I wish the site would have closed orders relating to holidays bc I placed mine 12/23 (fully not expecting for Christmas). Order was canceled due to business closure and ultimately needed to repay and then wait for monogram. Finally received a month later :)”
