“My Mondaine watch has been turned in for service multiple times. It stops repeatedly- new battery, old battery, it makes no difference. It is unreliable and I have quit wearing it. It’s a big disappointment.”
“I’m only giving one star as I am forced to… Absolutely the worst experience ever.
Ordered a watch, which was supposed to ship the next business day and arrive in 2 days according to the company website.
Label was created same day of purchase but watch never shipped.
“Customer service” lied and said FedEx had the package to ship, but the status never changed, Mondaine’s proof being a status order screenshot - which wasn’t even my order number!
“Customer service” provided no further help and I left numerous messages, none of which were returned.
I asked for a refund as nothing was happening with the shipping and I was told I couldn’t have one as FedEx had the package.
After almost two weeks the package ships - clearly FedEx didn’t have the package as they don’t just sit on shipments.
After two days the status changes to returned.
I have never received a refund.
I have heard nothing.
Bottom line - my money has been stolen by Mondaine.
THIS COMPANY IS TERRIBLE - CUSTOMER SERVICE IS NON-EXISTENT. FRAUDULENT BUSINESS PRACTICES AND THIEVES.”
“You sent me a 16 mm watch band replacement, when I apparently need a 18 mm band, which means I have wasted $45 on a watch band that doesn't fit my watch. All the 18 mm watch bands appear to be sold out. While I have worn the Mondaine Swiss railway watch forever and love it, this transaction has very much disappointed me.
Thomas K. Davis FAIA, Professor, The University of Tennessee School of Architecture”
“My order arrived with a broken stem; the inside seemed to have just disintegrated. I returned it and have yet to get my refund processed. I wanted to love the watch but between the quality and the huge delays in customer service, I'll look elsewhere for watches.”
“Watch models available with either white or black faces should be CLEARLY LABELED with the CORRECT PHOTO. I recently bought one and received the other.”
“Watch didn’t work and contacted company with a picture of the item and never heard a response. I have purchased 3 watches from them and now during the holidays as they are wanting business with price drops and where’s my response as this watch was a gift. Well I’m just disappointed over this purchase and it didn’t work.”
Hello Nancy,
Thank you for reaching out.
Our records indicate that we followed up with you on Monday and are currently awaiting a response. We look forward to hearing back from you.
Mondaine Customer service
“I made a purchase on their website. I tried to apply a discount code, but the discount was not applied to the order, and the sale was confirmed. I contacted Mondaine to request the discount be reimbursed, but they refused to do so.”
Eliane,
Our records indicate that we have reached out to you regarding the issue via email.
Should you have any questions, you can always contact us at info@lumondi.com.
Thank you!
-MONDAINE USA
“Ordered the watch and and returned it as it was not as expected. The return was very difficult and I finally paid to have it returned. I have not had a promised refund and it has been more than enough time to at least inform me of the returned watchbsnd. Disappointed in the service.”
