“I placed an order for a genuine leather watch band as mine had worn out. When I received the order, I did not receive an actual leather band, but instead one of these phony "vegan" leather (AKA pleather, vinyl, etc.) bands. I requested an exchange, however, the genuine leather band was sold out and I had already discarded my worn-out band. Very disappointing that Mondaine seems to only be selling these cheap feeling "vegan" leather bands.”
“Horrible customer service and you are not honest with your delivery schedule. It's really a shame because I love the watches but i will not be buying them again.”
Good Afternoon Elaine,
We're sorry to hear about your experience. If you have a minute, we'd really appreciate it if you could send us an email at info@lumondi.com and provide additional details.
-Mondaine USA
