“I have been a customer since the beginning of Monese and was satisfied with it. Customer service was excellent until 2021/2022.
I had a pound sterling card account and a Euro card account. Monese makes publicity for also cash deposits at for example news agents in the UK. My deposits have been 95% by bank transfers. At one stage 2 year ago I made a couple of SMALL cash deposits at news agents. Monese wasn’t happy with this? But I did not understand why. Never got a proper explanation.
I received a notification that I hade to renew my cards. I decided after several attempts to contact customer service to close my accounts! I was clearly ignored by Monese.
Last year I thought to give it a go again and opened a new account in the UK. On my UK address I received a Euro card account this stopped me from making cash deposits with news agents? I contacted by email Monese and asked for an explanation. Up to today I never received any explanation whatsoever. I closed the account again and destroyed the debit card.
So I would advise people: do not believe what they say about the limits of cash deposits made on your Monese UK card account because it’s not thrue at all.
Today customer service at Monese is a joke and they will completely ignore you when it’s convenient to them! My advise ignore Monese completely and go elsewhere.”
“Warning.Be very very concerned if you are thinking of opening a Monese Account. Just don't! I had a Monese account for 3 years. All was good. I started to have problems with payments being authorised at places like the post office for foreign currency and then after a trip abroad they blocked my payment to Barclaycard when the statement came through, when I backpaged to try again a 'suspician of fraud' warning came up?!?! Paying Barclaycard?!?!. I then get an account message to say that my account was under investigation and to send them copies of my eBay Payslips and proof that I paid my taxes? I don't work for eBay and never have so I was very confused by this and sent proof of my payslips for my actual job - it's all very intrusive and weird but you know you are on a hiding to nothing if you don't comply with these things. I received a response to say these were no good and that they wanted my eBay Payslips? Confused and worried, especially after reading 1000's of posts in forums where Monese have blocked accounts for no apparent reason and frozen money that people still have not received back years on I started to withdraw and transfer as much as I could. I responded, politely, you cannot speak to anyone by the way, and repeated that it was impossible to provide payslips for a company I didn't work for and that my only association with eBay was selling a few items , privately, not as a business, from time to time. Recently I had had a little clear out and my eBay statement shows about £580 in the last 90 days. I told them this and also Checked with the inland revenue as to whether you are supposed to include eBay income as earnings. I didn't think so and they confirmed that if it is less than £6000 and your own stuff not items purchased to trade and make a profit from they don't need to know. I advised Monese of this....guess what, 5 minutes ago I saw a message to say they had closed my account. My app was blocked and laughably I was invited to comment on how my communication with them had gone although when you click to respond that was blocked too. So beware. Monese will debank you for insane reasons. To be honest I couldn't say whether I was communicating with a real person or AI, I did screen shot the messages though so at least have a record of communication. Obviously they don't give any reason why they have closed my account and the message they did send has no explanation just a reference to Industry policy so in effect weasel words. I am left questioning how evil I must be. Anyone reading this and thinking there is more behind this, I promise you you are wrong, I used the account for bills and shopping and my salary was paid in by bank transfer. Very boring. Monese clearly think having any association with eBay is worse than murder, imagine actually being employed by ebay! The social stigma! well, at a Monese party anyway!. Now I have to see if I will get my money left with them, over £4000 or join what appears to be a very long line complaining to the ombudsman. In any case there appear better alternatives with better reputations offering more for less. Very best of luck if you do decide to bank with them. Russian Roulette played with 5 bullets chambered not 1! I am now going to contact every money help site and newspaper I can to warn as many people as possible.Take care you have been warned. I was judged by Monese and found wanting...what will they ban you for? Shopping at Sainsbury's?”
“Update!! Now 25 days that my rejected incoming payment by Monese has not been return to my sender. Despite all messages, they will never tell exactly why our money is not sent back. What they thought best to do was to delete my account 03 days ago just because I am requesting to know where is our 14167 Euro.”
“My employer sent me 1.4k GBP last month - never received on my side (the employer proved that they had made the payment). No updates from Monese over since, I have been emailing, calling, chasing daily.
Someone was supposed to call me back, that obviously never happened. Nobody knows anything and nobody has attempted to resolve the situation.
Absolutely dreadful situation, it used to work properly, but something went horribly wrong and my money is gone.”
“SUPPORT - schlechter geht nicht..
Antworten Sie einfach auf meine Emails.
Trustpilot ist ebenso korrumpiert und löscht alle negative nachrichten. Ich gene doch meinen Kundennummer bei MONESE, warum löschen Sie die Wahrheit!!!!!!!! Wie können andere Kunden von Scammer bewahrt werden!!!!!!!!!
Monese Request #6327229”
“You enrich your wealth by victimizing many people like me.Hi Atul,
I am a student in Germany. On May 2, 2109 euros were sent from my Bloke account to my Monese account. Unfortunately, the money has not been credited to my account for 8 days. Last night, Monese support worker friend said that they will send the money back due to SEPA maintenance. This money is to pay my rent and school money, and because of you I have not been able to pay for a week. Your employee does not know in how many days the money will be returned. You blame it on SEPA maintenance. Could it be such nonsense? Is digital banking based on victimizing your customers? There are a lot of people who have this problem like me. There are people who have not been able to reach their money for 1 month. Will I be penniless in a foreign country for 1 month? Will Monese find me a house because I can't pay my rent? What if I get expelled from school? Why am I paying for your incompetence? I want proof that the money was sent back. Your employee says there is no such document. You are both confiscating my money and lying because we sent it back. How are you different from a thief? You enrich your wealth by victimizing many people like me. Please give money back? I can no longer be nice to Monese. I will continue to write everywhere every day until I get my money back.”
“Don't use them they will block your account hold your money and won't communicate been trying to get back my £8.8K for a month now closed my account because i had someone paying rent into my account Scam bank 25 emails later no response !!! go read the bad stories there are loads its all true ... I never thought it would happen to me but they have affected my credit rating because payments couldn't be made DD got cancelled and still cant pay as they have all my money !!! Don't do it trust me use starling a much better back”
“As others have said there is no real support. Email replies are irrelevant and don’t take into account and calling them / requesting call back is pointless. Requested closure rather than continue to use them”
“My app got blocked and I can’t use my money more than one week. I tried several times to contact somebody from the customer service, but got no response. Still trying to reach them, but I don’t know when will this happen. More than one week without accessing my money, just because they don’t care.”
“Monese had blocked my account without any reason and warning from last 2 weeks and their customer service is zero I had on different social sites but they have just one reply we are sorry to hear about our team is working on it as soon they have any update they will come back to you,
Please be aware they biggest scamer and no one doing nothing against them”
“Blocked my account for 7 days had no notification . Cannot speak to a live agent it’s automated phone line . Received generic emails that was no use . Take your money and run do not trust Monese”
“I wish I could give a zero but its not possible. I downloaded Monese, tried a £5 deposit then after my satisfaction downloaded it on my new cellphone. After trying to login they blocked me and reassured I would be contacted shortly. Its been almost 10 days and no response even to my countless emails asking for assistance. I thank God I didn't put my salary in this bank, would've been lost forever. Avoid and protect yourself, ZERO respect for their customers.”
