“Checked emails this morning still no emails off moneybarn
8 days since moneybarn has agreed with the fos and you asked for my bank details
No reply to emails !!
So my next options is to get the press involved and possibly a call to Jeramy vine show on bbc radio 2 . No reply to emails never get through on the phone i work 9 till 5.30 so office is closed when I finish work . Been told by Mia that shes forwarded my messages to the complaints team.im sick of hearing these excuses
I will go to court as advised by a solicitor as I will get a quicker response, my redress as discussed with FOS a plus compensation for the fact you don’t response and have put me in difficulty for 4years.. I’m not asking for a 2hour phone call just an email to get my bank details and my pay out. Just as you would if the shoe was on the other foot. Surely it’s a simple process now all the investigation has been done or isit because your in the wrong and don’t want to pay out so will drag it on as long as possible?
Amanda
510564”
“I have had finance all my life got into a bit of difficulty few years back credit limit not as good so had to go with these cowboys
this is the biggest RIP of company on the market should be closed down
most good companies will help you out if you get into trouble these morans just make threats
stay well well clear from this company buy yourself a bike”
“Purchased a Van and the paint is peeling off after 3 months of purchasing and van needs a full respray now have spent months with no replies went to FOS and they told them they need to pay for respray and asked to get quotes over then told even though sent 3 similar ones they are too expensive. I now have a van not worth a penny with 3 years finance owed still and they are not even responding to FOS......Customer Service is something they need training in!!!!! Would never use company ever again SHOCKING”
“MONEYBARN ARE THE WORST COMPANY AND VERY RACISTS AGAINST ETHNIC MINORITIES , JUST BE FINED £33M, ABSOLUTE CON, AVOID THEM LKE THE PLAGUE, THEY WILL DESTROY YOUR LIFE , I FEEL SUICIDAL AS A RESULT OF THEM OVERCHARGING ME AND THEN RACIALLY ABUSING ME”
“Biggest con arrest going unbelievable how they get away with what they do avoid at all costs, no Communication and they fabricate everything to go there way.”
“MONEYBARN ARE DISGUSTING AND ARE A DISGRACE THEY CON THERE CUSTOMERS OUT OF MONEY AND ARE RACISTS. BEWARE DONT USE THIS COMPANY THEY ARE PATHETIC I HPPE THEY GO BANKRUPT AND ALL THE PEOPLE WHO WORK AT MONEYBARN ARE ALL LOW LIFE SCUM WHO PREY ON VUNRABLE PEOPLE AND TAKE ADVANTAGE OF THEM. KEEP AWAY FROM THESE CLOWNS.”
“Absolutely discussing company , took a holiday break through covid , now there saying they want it all payed back before the agreement ends April 23 . So they want £700 a month , we can’t pay that I’ve done everything they have asked us to do but nothing is good enough, all they want is BLOOD 🩸 . We have no choice but to hand the car back after paying over £13000 already , that’s means I’m going go to loss my job but they don’t give a scobby . We have payed every month (except for out holiday break ) more then we should be paying but still not good enough . PLEASE PLEASE PLEASE STSY AWAY FROM THIS COMPANY.”
“I have had to take extra medication due to this company. I had to shield over covid couldnt work, they will only accept to make up the payments an extra 140 a month, which is nearly double my normal amount. I hae had letters all to my old address, eventhough changed it and reminded them,so many unanswered emails, i cant sleep, they just dont care........find someone who has some little amount of care before getting a car finance with them. Mines with the ombudsman, but they still refuse to put the account on hold.”
“I'm absolutely appalled that after 6 conversations about the "loss of value" bill I received money barn have now decided to register this with the credit agencies.
They sent me a bill for work on a van that is 8 years old, of which was returned in the same condition i purchased it off them in. They have no report on the van prior to me purchasing it to show it was in better condition either.
the van I purchased from their "approved supplier" was returned to moneybarn in the same condition I purchased it in apart from the sign writing and mileage, which moneybarn lent against the condition of the van at the time!!!!!! So how on earth can they now try and bill me? Is it because they had no idea of the condition of the van you was lending against????
The breaks fell off the van after 3 weeks of purchasing and after reporting this they did not reply to anything which cost me £400, the approved supplier also did not reply!!!
I will be taking this to county court now, I cannot believe they have the cheek to bill me for work to a van that was returned in the same condition I purchased it in....
There's absolutely no talking to these people at all. They want there money and will do anything to get it”
“They refuse to listen to complaints. They have no interest in you. No other creditor has ever treated me in such a disrespectful way. They should be shut down.”
“I your thinking of applying for credit think again moneybarn not interested in customers they are only init to rip you off moneybarn placed negative on my credit file saying I've missed a payment clearly l haven't moneybarn have twice admitted they are at fault told them l suffer with my mental health there not interested told them I'm in a dark place over this there not interested told them it's affecting my disabled son me applying for loans or trying to apply for new house or job again there not interested director of moneybarn don't reply to emails coward time to get FCA BBC and national papers involved to investigate moneybarn”
“Pray on vulnerable- ridiculous interest rates and the get out clause is you give them the car back and still pay the arrears.shameful rates especially when you know they are for customers in dire straits who’s mental health will suffer as a result of these toxic contracts.”
“The worse company I have ever had the misfortune to deal with. Cannot trust a word they tell you because the will not stick to it and when you contact them they claim it was never agreed. 2 years of hell. Do NOT use these people.”
“At first I thought they were amazing, that’s only because I went through a broker. The second I went directly to them, that’s when everything went to s**t. Started a complaint to put the Range Rover back because there was issues with the diff, electrical issues and one of the rear brake disks were sticking on, had it checked over by a reputable garage, had a written report done by said garage, 4 weeks after opening the complaint I ended up in a car accident in the car. Going forward about 8-10 weeks after opening the complaint and having an accident, the car being sat outside for a month obviously not driven due to it being written off, they come back with “there was no signs of issues with the brakes” with attached photos of them being ORANGE WITH RUST!?!?! Of course you’re not going to see the evidence of the rear discs having being excessively hot. I might be a female but I’ve been in about cars since I was able to walk. I’m not a dumb ass. So, off to trading standards and financial ombudsman we go! I won’t stop until this company is destroyed like they’ve done to my mental state!!”
“Like many, I experienced a drop in income during lockdown. I took a payment holiday with this bunch of jokers. On getting back in touch to arrange stepped up repayments they wanted an additional £100 on top of my existing repayment which was not feasible. I asked if I could even recommence full repayments and deal with the arrears at a future point but they refused to accept my payment. Raised a complaint, never heard anything for over 2 months, then got a letter advising my agreement was to be terminated!!! I must have made over 20 calls and could never get through -trying to explain that I did not have time to wait half an hour during the working day did not seem to compute. I have another two cars on finance and the companies could not be more helpful. Avoid avoid avoid!”
