Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 192 Reviews

16 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Monzo 1 star review on 14th January 2025

Jaman Coff

Godfrey

Monzo 1 star review on 23rd December 2024

Natalie Hojati And I Don't Care If They Know.

Monzo 1 star review on 28th September 2024

Kyla Harding

Monzo 1 star review on 27th September 2024

Tina Campbell

Jane

Anonymous

Anonymous // 01/01/2019

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“Losing crypto online is too rampant these days, and scammers are getting more intelligent. That's why getting a legitimate expert on recovery of stolen crypto is so difficult without having scam experience. Most people have been scammed several times and they give up on their funds. I’m hereby to let all scam victims know that recovery is possible when you contact the right source, am saying this because I was a victim too. Until I read a helpful article talking about recovery I decided to DM (rose__hoover__90__AT__gmail__.__com) because quitters never win, Am glad I made the decision not to give up. indeed not giving up on anything in life will always lead to a better outcome. EMAIL: rose__hoover__90__AT__gmail__.__com WHATSAPP:: +1 660 233 3165”

Helpful Report

Posted 4 months ago

“MONZO is a large Asian criminal organisation operating in the UK, claiming to be an institution that deals in money and its substitutes and claims to provide other money-related services, while restricting their clients in accessing their accounts and withholding their finances, for their own criminal activities.”

Helpful Report

Posted 4 months ago

“this btc-ex thing is a big scam they deceived me to trust and invest with them which i foolishly did am in pain. My mom just sent me a Gmail address to contact to help me. This is the email wikihelpdesks @ gmail . com please am asking is this Email real someone should help me.. thank you”

Helpful Report

Posted 4 months ago

“I Visit S I M O N C H. Com website for assistance When i am experiencing trouble with MONZO BANK, monzo almost scammed me of my hard earned money but simonch were able to assist me in recovering my money from monzo after they frozen my $12,000 account. You can take your proof and evidence to S I M O N C H. Com and get your money back from this scammers.”

Helpful Report

Posted 4 months ago

“The Monzo messaging chat support is absolutely diabolical /really really cr*p... and you can't telephone. Go to a proper bank with proper customer support !”

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Posted 4 months ago

“My favourite bank now. Saved me from the transaction fees abroad .... was annoyed when one in Prague was 38p!”

Helpful Report

Posted 4 months ago

“SCAM, AFTER ADVISING ME TO MAKE A HUGE DEPOSIT, NOW NO ANSWER TO MY CALLS OR EMAILS ANYMORE, 88,200$ GONE.. I SAW A REVIEW OF HOW TO GET HELP WITH OLIVIATRADER44 @ GMAIL. COM ON GOOGLE AND I GOT IN CONTACT WITH AND MY MONEY WAS RETRIEVED BACK TO ME. CONTACT THEM THROUGH THEIR WHATSAPP +1 (423) 248-2140 IF YOU NEED HELP TOO”

Helpful Report

Posted 4 months ago

“What can I say. It seems that the bank are trying to make it as complicated as possible for the customer. In attempting to offer so much, and "be different", with all this stuff about Pots, I nearly lost the will to live in just trying to close my account. This closure was purely because of the complexities of running the account. Although one can speak to a person, they then refer you on to a chat line to solve the problem. These people then text instructions on how to solve the problem. In my case I had already done it (several times). Finally I needed to reinstall the app. This is a potted version of the 2 hours it all took. If you are not very techy, then think twice about using Monzo.”

Helpful Report

Posted 5 months ago

“Set up a new business and was into my 3rd month of trading, received a large payment from a client and they closed my account without warning or explanation, meaning i could not pay staff, my bills or direct debits, impossible to speak to a human being, can only chat via the app which is a robotic reply, kept my money for over 2 months, had to get the FCA involved to get my money back, worst experience of my life! so if you need a bank that will destroy your life and your business then choose Monzo”

Helpful Report

Posted 5 months ago

“Is unbelievable how one bank like Monzo can play with my money , the worst experience what I could have with the bank , stay far from Monzo. V mitu”

Helpful Report

Posted 5 months ago

“I’ve never encountered a company as terrible as this one. They will lock your account for no reason at all, and when you try to get answers, they want you to pay. Their business practices are questionable and seem to involve stealing from customers. Fortunately, A M D A R K L I M I T E D * C0M helped me recover everything they had taken from me.”

Helpful Report

Posted 5 months ago

“Monzo has a lot to offer in terms of a quality app, innovative products, and ability to respond rapidly to customer demand. However their service quality is lacking, without the history of an established bank they quickly fall short in how they handle customers finances and their products whilst advertised and marketed well, are not good financial decisions and in some cases such as Flex can harm customers. Their bank accounts and fees are ok for most and would appeal to the younger customers due to their apps etc, however they offer poor value on the paid accounts with little actual useful benefit beyond a different card design. They also have tendency to obscure or hide information in an effort to make things like loans or cards easier and quicker to apply for at the expense of customers being fully informed. This lack of clarity could harm customers as the ease of applying for products or services may lead them to make financial decisions not in their best interests. Flex is a good example of this, easy and quick to apply for an marketed as a credit card. However this is quite blatantly mis-selling as they are quick to tell you it isn’t a credit card the second you want to do something like a balance transfer. Flex should you end up paying interest is insanely expensive and a really bad product to use that many customers may end up using purely because it was easy and appeared simple so they didn’t do the research. Monzo know this and deliberately take advantage by defaulting to interest paying periods, offering high limits, and misleading customers. They similarly do the same with loans where the ease of applying and relative lack of upfront clarity means customers may not think to look elsewhere. Monzo is an ok bank, but don’t use anything beyond the basic account. If you want actual banking then look elsewhere for an established bank that is not driven entirely by marketing and fancy apps. I would summarise by saying that Monzo simply cannot be trusted to do what’s best for their customers and is more interested in treading a fine line between the bare minimum required by regulators and outright mis-selling of financial services. Personally I’d look elsewhere.”

Helpful Report

Posted 5 months ago

“Monzo have closed my account down without a explanation I had 1578.00 in there what I can't get back I've called the monzo customer service and got tossed around been a month now what can I do to get my money back....”

Helpful Report

Posted 5 months ago

““Worst establishment I have ever dealt with in 59 years of my existence. Once on their database you will be hassled repeatedly for the rest of your life and they don't allow withdrawals. I got a refund after i filed fraudulent act against them with the help of madacovi . co site.”

Helpful Report

Posted 5 months ago

“Terrible I'm locked out and impossible to get back in. I've done video 5 times, nothing. I've chatted to them useless. Thrives who steal your money, by not giving you access. They must be making a bomb, I'm probably one of thousands. Avoid”

Helpful Report

Posted 5 months ago

“AVIOD USING MONZO! They have close & froze my account without notice and I now have to wait 4weeks for the funds to be released into an alternative bank account! All of my funds were with monzo as I was using it as a main current account! The stories about them closing accounts suddenly and withholding customers Money are completely accurate and true! I have been with them since the beginning of this year in January. I would strongly suggest you stick to the high street banks. They currently have a legal case against them which you can read about online. STAY AWAY GUY’S THEY ARE CROOKS.”

Helpful Report

Posted 5 months ago

“I've been with Monzo for the last 7 years and this is the first time I actually need their help with a horrible situation - I'm a victim of fraud and been trying to get my money back for the last 3 days and Monzo support team is non-existent. The fraud team keep repeating the same questions and never seem to commit to any next steps and I'm really worried that they are simply going to carry on this lack of support/help/commitment to protecting their customers and will not give me the money I got stolen from my account.”

Helpful Report

Posted 5 months ago

“Two months ago, I lost over $480,000 to an online crypto investment I did. After investing for a month, when it was time for withdrawal they started asking for more money, it was then I knew I had been defrauded. I did not waste any time, I went online to seek help on how to recover my money back, and then I saw people testifying on how Rose helped them recover their money back, and so I contacted (rose hoover 90 AT Gmail com), gave her all requested information, he swung into action and had my USDT recovered back to my crypto wallet in less than 48 hours. I promised to blow her trumpet, perhaps this 5-star review. You can also contact her if you have also fallen victim to this online scammer :: EMAIL :: r o s e h o o v e r 9 0 A T g m a i l . c o m WhatsApp::: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6”

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Posted 5 months ago

“U r the biggest threat to people hard working money!!!u take what is not yours under the reason U r reviewing the account!!!!”

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Posted 5 months ago

“I don't trust this bank they don't follow there policey I was fraud by some person this person know everything from i open new account i recvied new card and i apply monzo flax i was fraud 25£ now i apply for fraud because when i join i see there policey was written they will refund fraud money 10,000£ some money i think now they harassed me three months after three month today they ask me again evidence i already provided them three months ago now again they want and ask me 100 questions now few min ago they rejcet my fraud case they can,t refund my money i don't trust them again they are fraud bank”

Helpful Report

Posted 5 months ago

Monzo is rated 1.6 based on 192 reviews