Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would 100% NOT recommend Moonpig. Please use M&S or Next deliveries for flowers whose customer service is ranks above Moonpig. We placed an order of flowers and card - 5 days before delivery is due. We contacted less than 24 hrs after to change delivery address and Moonpig cannot accommodate this. We would ideally liked to have cancelled order but understand the goods are classed as ‘personalised’. Moonpig it’s not that you can’t change the delivery address it’s your policy not to! Beware of online businesses that DO NOT have phone numbers to speak with anyone, should have realised, given there is only an online chat option which is not sufficient in urgent circumstances. If you are experiencing a high demand, ensure you have enough advisors to cover peak times like Mother’s Day etc. Order: 230749P4K99. Fyi, Moonpig, DPD say you CAN change the delivery address but it needs to come from Moonpig as the contract is with you.”

Helpful Report

Posted 1 year ago

“I ordered a card And Prosecco well in advance for delivery Friday 10th March. I received an email on the Friday 10th March advising that the delivery had missed the post but to be assured it was being sent out that day and would arrive the next day. Not to be hasty I left it a few days but by Wednesday 15th the item still had not arrived. I checked my order online which was showing as:currently being printed and due for dispatch on 9-3-2023. So I contacted them. This was their response: Thank you for getting in touch with us here at Moonpig. Your order for xxxxxx is currently being printed and due for dispatch on 9-3-2023. If you need help amending or cancelling your order please reach out to us via chat. Just wow!! I was asked for feedback on my recent contact with customer services which needless to say was not positive. I still have not heard back and my items still have not been delivered.”

Helpful Report

Posted 1 year ago

“I read a lot of the reviews I've read enough I won't be using moonpig”

Helpful Report

Posted 1 year ago

“Rubbish. Delivered 6 days early. Flowers were in rubbish condition. Looked like a cheap bunch you would get from a petrol station. Will never order from Moonpig again. I have used them for years but their customer service agent - Habib-was insensitive and did nothing”

Helpful Report

Posted 1 year ago

“I ordered chocolates and card for my mum for Mother’s Day. The box turned up without the chocolates. I contacted Moonpig using live chat which was useless. The advisor said that there was nothing they could do as the label on the box showed that the box weighed 200g when it was packed which meant that the item must have been in the box. I disputed this and the advisor ended the chat. I contacted moonpig for a second time and received the same response. If they do this to even a few customers they are making a lot of money for doing nothing and are ripping off children.”

Helpful Report

Posted 1 year ago

“Ordered a bouquet of flowers for £24 from moonpig. Would have been better off spending £5 in aldi. Shocking. So disappointing. Customer service online chat was useless and judging by what others have said, will probably get nowhere with email either.”

Moonpig.com 1 star review on 9th March 2023

Helpful Report

Posted 1 year ago

“Twice now been let down by moonpig in December my son ordered 3 birthday cards well in advance they didn’t arrive until 3weeks after birthday had passed and customer service was not very helpful at all. Last week ordered another birthday card which arrived quickly but with no envelope! When you pay £5.99 for a card plus delivery you expect an envelope got in touch with them on behalf of my son as he was at work and they wanted order number and email I provided these and was told data protection they needed my son to get in touch absolutely ridiculous will never buy from them again they have lost 2 customers”

Helpful Report

Posted 1 year ago

“So angry. It cost me nearly £40 for a gift and card for my daughter in law. I ordered in plenty of time but it arrived a day late. So bad as it was a special birthday too. Receiving your birthday present a day late is really not good enough. Have complained several times but am being ignored. All they send me are hideous surveys to fill in. Never use Moon Pig. The service is diabolical .”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Absolutely diabolical flowers received that were fit only for the bin! Heads missing from stems, flowers wilted and sparse - my nephew would have been better off going to a petrol station and paying £2.00 rather than £38.00. I will never use Moonpig again and neither will any of my family and friends who were present at my Mothers birthday party. Moonpig advisor was not helpful and 'chat' was a complete waste of time. I wish everyone would read the reviews before placing their orders!! Actually not even worth 1 star.”

Helpful Report

Posted 1 year ago

“I ordered Valentines Day flowers that were GUARANTEED to be delivered on the day. I paid a high cost for delivery and over the odds for the flowers as they were guaranteed after all. They turned up a day late, so the occasion and sentiment was lost. I complained strongly and requested a refund but all they offered was postage refunded. They basically mis-sold and don’t give a damn as they are laughing all the way to the bank”

Helpful Report

Posted 1 year ago

“Customer service diabolical . Rude web advisor . Delivery never arrived . Emails ignored . Still no refunds.”

Helpful Report

Posted 1 year ago

“Flowers arrived in very poor state. A third of the flowers went straight to the compost bin as they were dead and the blooms had fallen to the bottom of the box. The only lily was broken in two and the white buds had turned brown. Box was damaged as well as being delivered to the wrong house.”

Helpful Report

Posted 1 year ago

“I ordered a gift ... the advert said if uou order a gift, the card will be free...but I was charged for the card. When I queried this via chat, I was told I should have entered a promotion code...however, as I explained I did not see it. Was told is too late to do anything about it. When I expressed this was not right a d would write a review , was told 'sorry you feel like this...have a good day'. How patronising! Will not be ordering from moonpig again. Plus the delivery was due yesterday...Still not arrived! But at least a refund for the delivery charge was offered.”

Helpful Report

Posted 1 year ago

“So very disappointed! Send a personalised card for Christmas to someone really dear to me and they received someone else's card!! Tried to contact customer services numerous times, but of course their working hours especially around Christmas was 9am-5pm.So very "convenient" for someone who works 8am-6pm.Hense,1 star and a customer less for Moonpig.com.”

Helpful Report

Posted 1 year ago

“Scam merchants. Avoid £18+ on cards that arrived without envelopes...contacted them, they refused to send any out to me. Apparently you need to request envelopes. Been back through the purchase process, no option that can see to add envelopes...not that I would have been looking for the option as you kind of expect an expensive greetings card to come with an envelope. Wouldn't touch Moonpig again, nit even if they were the last card company on earth. They also don't respond to emails. Far better off using The Card Factory on line.”

Helpful Report

Posted 1 year ago

“Not happy, ordered a card and two gifts to go to the same location on the same day (with more than a weeks notice) and they have charged me £4.99 twice for two deliveries! Not acceptable.....”

Helpful Report

Posted 1 year ago

“They sent the wrong birthday card to my brother. Messaged to someone else from some other family! I guess someone else received his card!? It wasn’t even the same name! How could they mess that up?”

Helpful Report

Posted 1 year ago

“Moonpig were really helpful with me when I personalised a recent card wrongly by mistake... very helpful man called Jace... 10/10”

Helpful Report

Posted 1 year ago

“Moonpig did not send the birthday card that was ordered (and paid for)causing much embarrassment.When I realised that they had not fulfilled the order I contacted them via webchat. They offered to send a late card but tersely refused to include an apology to the recipient. I declined the hollow offer. If a company of that size cannot own its own mistakes then frankly they do not need my custom”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,206 reviews