Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Ordered a hamper on 17th Deceber and still has not arrived. Pasdive aggresdive emails received from Moonpig regarding the delivery which should have arrived on 22nd at the latest. No apology received either. Will not use this service again or recommend.”

Helpful Report

Posted 4 years ago

“Don’t bother !! I ordered my Mum some gifts and a card for Christmas . They haven’t been been delivered !! I only found out as i had to call them !! SHOCKING SERVICE”

Helpful Report

Posted 4 years ago

“I Will never order from this company ever again, the card was for my partner and they sent it me with someone else’s name on it how embarrassing, I double checked my email to make sure it wasn’t my fault and it was not it was there error waste of money poor experience 😡”

Helpful Report

Posted 4 years ago

“Bad quality printing made cards unusable, no real effort on their part to sort out issue, no manager call back when requested.”

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Posted 4 years ago

“I excitedly opened my flowers to find a bunch of battered, dead or dying flowers - very upsetting. They looked as though they had been picked out of bin and were totally unfit to put in a vase. It would have been better not to receive flowers at all. Not only a waste of money but upsetting too. I will never use them again. 62% recommend? they must have alot of employees and friends.”

Helpful Report

Posted 4 years ago

“Sizes of t shirt was way off women medium was like a kids 10 , I complained via email, and nothing back so far after 24 hours , unacceptable, don't use Moonpig for t shirts and don't expect any customer service, rubbish”

Helpful Report

Posted 4 years ago

“I asked for a spelling correction two minutes after I ordered a 100th Birthday card which wasn't corrected. Wont use again. Very special birthday that most people dont get to have. Very disappointing for such a land mark moment. Bearing in mind how important this is, I would have expected more. Everything possible really!!”

Helpful Report

Posted 4 years ago

“Dead, dry, would like to say flowers, however it was more of a road side collection. seemed to have forgotten to put any flowers in, apart from the headless and dead ones!!! DISGRACE YET AGAIN...how do you tell your loved ones not to send you flowers and waste their money on this company with no customer engagement apart from staff reading from scripts! disgrace please find an alternative and stop feeding this company. Flowers 0 service 0 customer service 0. this was the 2nd bouquet in a row I have received that went straight in the bin...only because they would not stay in the vase they fell straight on the table! ABSOLUTE TRASH”

Helpful Report

Posted 5 years ago

“I ordered a card and mug on a Tuesday and Moonpig distinctly said it would be delivered by Thursday. It arrived on Friday, a day late. Also on the box was a box of sweets that my daughter had ordered completely independently from me and so the recipient thought that both gifts from me. They shouldn't promise a delivery date if they can't keep to it and gifts from independent people should be boxed separately. Not very happy and wouldn't recommend them.”

Helpful Report

Posted 5 years ago

“At least 6 cards I sent to my son and his family in Singapore failed to arrive. I only found out a few days ago when I asked my son why he hadn’t sent a thank you message. Moonpig’s response is for me to contact the mail service in Singapore and that it’s too late for a refund. Appalling customer service. I will never use this company again. They take your money, you pay high airmail costs and then nothing is received. Mouseybrown60”

Helpful Report

Posted 5 years ago

“Card contained the wrong wording”

Helpful Report

Posted 5 years ago

“Card came damaged, late and torn, how disrespectful. Terrible service, I have sent email to request refund, but they don't answer the email, guys girls don't use this service it took over a week to arrive and damaged.”

Helpful Report

Posted 5 years ago

“I received a gift pack from Moonpig… I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

“I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

“I ordered a moonpig card for grandchild’s 18th They responded quickly to my qu via the website and the product arrived in good time yesterday it’s exactly what I ordered I’d use them again no worries”

Helpful Report

Posted 5 years ago

“Very impressed with my Moonpig cards that I received ! Cards lovely ,quick delivery plus great customer service ,thank you moonpig you did great”

Helpful Report

Posted 5 years ago

“The flowers i ordered looked nothing like the flowers advertised Yes it contained five roses but the rest of the flowers were very sparse and disappointing”

Helpful Report

Posted 5 years ago

“One of my cards never arrived, also I found I was charged foreign exchange fees, even though this is a US transaction. Queries to MOONPIG customer service resulted in a nice email that says they will be responded to in 24 hours. That was OVER 10 days ago.”

Helpful Report

Posted 5 years ago

“Well done MoonPig NOT! Congratulations on managing to send the wrong card to my Brother In Law for his Birthday! Now I know why I haven’t used you before or will again. I expect a refund and the correct card below to be sent ASAP! Some other person will also be getting the wrong card! How has this happened? Please respond ASAP, prior to my media comments. N.S An unhappy customer! Waiting for your response!”

Helpful Report

Posted 5 years ago

“Absolutely shocking quality from Moonpig and shocked to see such flowers provided as a Birthday Gift that resembles flowers from a grave side a week after being laid!!”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews