Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.50

1.5 Rating 1,270 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a lovely anniversary card and I put some of our pictures. I received the card the next working day. The card was lovely with amazing photos quality. I am so satisfied with this order. I highly recommend you to order from this app for any occasion.”

Helpful Report

Posted 4 years ago

“Always fantastic quality cards, always arrive on time. Can't fault this company at all. Fantastic value for money.”

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Posted 4 years ago

“I received Moonpig flowers for my birthday from my daughter. They were beautiful and lasted well. As I told her how lovely they were (and shared pics) she also sent some to her Aunt to brighten up her time in 'Lock down'. I thought this was very thoughtful of my daughter and it seemed only fair that she should have some too - so I sent some to her. They were a bargain as they had 50% off the first order. I usually order from another company but may also use Moonpig now that I know they are so good.”

Helpful Report

Posted 4 years ago

“Ordered peonies for my daughter in law. Arrived in bud and opened beautifully. They were super and she was thrilled”

Moonpig.com 5 star review on 25th May 2020

Helpful Report

Posted 4 years ago

“I ordered a birthday card and Thornton's chocolates 12th May 2020 and they were delivered to the recipient 14th May, she resisted the temptation and opened the parcel on her birthday, the 15th. She was delighted and I can only say Thank You to Moonpig, especially in the current situation.”

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Posted 4 years ago

“Perfect for when you can't be bothered to go to a card shop or buy a stamp.”

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Posted 4 years ago

“This is the only online card retailer I use now as the site is easy to use I can add credit if I want and when they have special deals I can purchase cards to post out later.”

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Posted 4 years ago

“Over the past four weeks I have received two bouquets, sent by family, of your flowers. They have arrived on time, and have been sensationally fresh and beautiful and I have now decided that I shall use no other company when I am sending flowers. Thank you so much.”

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Posted 4 years ago

“I ordered 2 Rose Bouquets on 27th April... they were delivered next day. Both the recipients were delighted which made me happy too. Thank you.”

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Posted 4 years ago

“Since COVID-19 I have send 4 cards with moonpig and I have been really pleased with the service, delivery and ease of making the card! Bravo Moonpig!”

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Posted 5 years ago

“Ordered Rainbow Flowers yesterday for our daughter to thank her for looking out for us. Arrived today, absolutely beautiful, fresh and very colourful. Happy customer, thank you.”

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Posted 5 years ago

“I made a genuine mistake on a postcode whilst ordering flowers , I tried to call the courier to no avail so reverted to contacting Moonpig who promptly offered to send out another bunch as a good Will gesture to ensure they did get delivered on time . Excellent customer service and flowers were beautiful and well received”

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Posted 5 years ago

“Very impressed with my Moonpig cards that I received ! Cards lovely ,quick delivery plus great customer service ,thank you moonpig you did great”

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Posted 5 years ago

“I must be one of the lucky ones,I have purchased 5 photo cards over time now and everyone have been delivered in time. I was abit worried about my last one because it wasnt ordered until 30/07/2019 and had to reach Australia by today 9th August but it was recieved afew days ago. Thank you Moonpig.”

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Posted 5 years ago

“Absolutely love Moonpig! I have personalised the card for my husband for our 10th year anniversary with lots of our pictures from 2009 til now.. so cute! Very personal, you can add many pictures and the text you want on the card, way better than the cards bought in any shops!”

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Posted 5 years ago

“I've shopped with Moonpig for years and I have never been let down. It always puts a smile on people's face when I give it to them and reminds me why I didn't just go to the card shop.”

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Posted 5 years ago

“Excellent site with first class customer service!”

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Posted 5 years ago

“Brilliant ... very helpful and polite. Every order I've made delivered on time and intact. Thanks!”

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Posted 5 years ago

“My personal experience of moonpig cards is excellent! I have ordered many and the print quality and card quality is superb, I will continue to use, thank you Moonpig you have never let me down.”

Helpful Report

Posted 5 years ago

“my card went to the wrong address and they were happy to resend it again and change a spelling mistake for me. thanks to Logan !!!!!!! very happy and will always use this website Maedeh”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,270 reviews