Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made the mistake of ordering a dozen (not cheap) red roses from Moonpig. Arrived looking shabby with two broken stems - I emailed immediately asking for refund or replacement. Nine days later they replied to my email saying my email address wasn't correct (?). No offer of refund or replacement, no apology made. Won't be using again and am deleting account.”

Helpful Report

Posted 3 years ago

“My moonpig account was hacked on 3rd Feb and £140 worth of orders were placed. I managed to intercept and cancel orders before they where sent however payment was still going to be taken which i understood but expected it to be straight forward and my money to be returned. I am still waiting for my refund 11th March. Iv contacted them numerous times and still getting fobbed off and told it will take 10 working days. In my eyes they are as bad as the people that originally hacked my account.”

Helpful Report

Posted 3 years ago

“My husband kindly sent me a bouquet of flowers through Moonpig.com for my birthday. I don’t have the heart to tell him they are the worst flowers I’ve ever received. All of the lillies were snapped in two, they’ve never opened up and the roses were half dead when the arrived. I will NEVER order flowers through Moonpig. Avoid.”

Helpful Report

Posted 3 years ago

“Website is a joke on mobile. Slow and unresponsive. Them trying to shove so much extra tat on top of your card purchase makes it even slower.”

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Posted 3 years ago

“Ordered 2 cards and both not arrived weeks later. Asked for a refund but no reply, will never use again”

Helpful Report

Posted 3 years ago

“Just received flowers for my birthday from a relative. The flowers were crammed into a 'through the letterbox' box, consequently leaves were broken and some of the buds had fallen off. The flowers are also dehydrated and limp. I have put them in water to see if that revives any of them but I don't hold out much hope. I feel so sorry for my relative who has sent the flowers because Moonpig has let them down. Having read other reviews I would agree, DON'T buy flowers from Moonpig if this is what you get.”

Moonpig.com 1 star review on 9th March 2021

Helpful Report

Posted 3 years ago

“After ordering an item. Twice I cancelled straight away that was beginning of Feb still. Waiting on refund been in Contact twice and still no money”

Helpful Report

Posted 3 years ago

“Non delivery of items x2 not given refund. Plus just given the runaround not accepting responsibility. Customer service not.”

Helpful Report

Posted 3 years ago

“completely messed up a delivery for a birthday and customer services coukd not give a damn. do not use.”

Helpful Report

Posted 3 years ago

“I had flowers delivered to me for my birthday a lot of the heads broken off and rest not looking good. Remaining flowers in bin after 3 days. I wrote to moonpig twice but not even the courtesy of a reply. I will never purchase from their site and make sure nobody else I know does either. Beware how you waste your money and disappoint people if ordering.”

Moonpig.com 1 star review on 6th March 2021

Helpful Report

Posted 3 years ago

“Not recieved for my sons 40th birthday today ordered early asked to be delivered day before on 5/3 still not received on 6/3 and missed his birthday absolutely disgusted especially as I cannot see him due to COVID, first time using moonpig and last”

Helpful Report

Posted 3 years ago

“I ordered balloons and flowers and a card for a special birthday in April they sent the balloons the next day despite putting the date for April on the order When I tried to cancel the order two hours later I was told I could not cancel as my order had been shipped”

Helpful Report

Posted 3 years ago

“Will never use moonpig again, I’ve used this site for ten years and this is the first time I’ve had a negative experience but has put me off because of the way it was handled. I had ordered a card and bottle of Prosecco for my friends 70th and realised just after ordering I had made a mistake with her name so I went into my account to change it and re order, but both orders got taken out of my bank account charging me twice, I tried to ring, no luck so I sent an e mail explaining what I had done, all they could do was offer me a free card, both bottles and the same cards arrived at my friends house, I cannot believe no one picked up on it. Very inept and expensive.”

Helpful Report

Posted 3 years ago

“I ordered my Godson a card and attached a Gift 2 weeks ago for delivery to be made this week for his 10th Birthday on 6/3/21 only to find the Card was Stuck in Printing and the Gift was out of Stock even though it was available when I placed my order well in advance! Been on online chat to Jamie who said I could choose another item and he would send the items out on 5/3/21 but there's no guarantee of my Godson receiving this on his birthday so I've cancelled the order and deleted my Moonpig Account😢 Moonpig could have easily emailed me to ask me to choose another gift but I've had to find this out myself, not good, feel let down & will not use them again would rather use Thortful.com!”

Helpful Report

Posted 3 years ago

“You can't change extra for next day delivery when that not going to happen”

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Posted 3 years ago

“Never order flowers from them. Sent as a gift to relatives and they are rubbish, half dead and a rip off. Avoid . Never return back . Picture online is not what you get”

Helpful Report

Posted 3 years ago

“Dead flowers, replaced again rubbish, 3rd time still not great. Certainly will never order from moonpig.”

Helpful Report

Posted 3 years ago

“Three Xmas's and my lovely niece would always send me a Moonpig bouquet, and lovely thought which I really appreciated, and never wanted to hurt her feelings that they were terrible when they arrived and needed throwing out two days later - every single year. However, she turned up at my house three days after Xmas and asked where her flowers were - they were already in the green wheelie bin. The cat was out the bag and I told her not to spend her money on postal flowers again as they simply weren't worth her hard earned money but that I was overwhelmed with the thought! A total rip off!”

Helpful Report

Posted 3 years ago

“I ordered 12 red roses got 10 and they was of poor quality”

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Posted 3 years ago

“The personalised T shirts are very bad quality. Worn a handful of times and all the picture has bubbled and disintegrated. Nothing can be done as it’s over a month old. Which tshirt only lasts a month.”

Moonpig.com 1 star review on 26th February 2021

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews