Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

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Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whenever I order a card with a 'gift' i.e. a bottle of wine or a bunch of flowers, yodel is the delivery contractor. They are always late. Sometimes by a day. Sometimes by a couple of days. This is unacceptable and ludicrous from a service that caters for peoples special occasions. Moonpig simply 'fob you off' and say through their chat option..sometime today could be anytime from 7am till 11pm. I was told 'why are you stressed' To which I replied its my 25th wedding anniversary and I dont want the card and flowers delivered a day late. In the end gave up on the obvious millenial idiot. Will not use Moonpig again. And will tell everyone I know not to either.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery on a Thursday, still no card on Sunday. Don't spend money with this company”

Helpful Report

Posted 3 years ago

“Ordered a birthday card and paid for next day delivery. Recipients birthday was actually 3 days later but it still hasn’t arrived! Will not be using again as the same thing has happened to my son. We both got an email to say the cards had been sent to the wrong Royal Mail DO. Ok so Royal Mails fault but don’t rely on next day delivery if it’s not going to arrive.”

Helpful Report

Posted 3 years ago

“It was my daughter's BIRTHDAY yesterday ordered a card with our photo on it the gift came but she recieved someone else's friendship card instead just complained and they said that they would refund me for the card but that isn't the issue here it was her BIRTHDAY I'm so angry that they cannot check cards before they go out I wouldn't even give them one star won't be using them again they didn't really care sort of oh well never mind I will refund for the card”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Who sends cards in a paper envelope with no warning not to bend the contents? Moonpig do, so you can receive your expensive card bent in half, ripped open and soaking wet. Then their llive chat team will promise a replacement that never turns ups. Do yourself a favour and avoid this company.”

Helpful Report

Posted 3 years ago

“If I could give a 0 I would Wouldn’t purchase from Moonpig again I ordered special cards for my husbands 50th birthday that never arrived emailed to complain and they just did not give 2 hoots all they care about is money no customer service at all …shocking service BTW ordered last week in September BEWARE”

Helpful Report

Posted 3 years ago

“I received a box of half dead broken and crushed flowers. My son had ordered them as a celebration gift for special occasion. The card was missing and I literally thought it was a bad joke as the flowers looked like they should be in the bin. It's upset me and my son. Turns out it wasn't even the flowers he ordered. The box was pristine so it is not damage caused by courier or post service. They looked like someone had ground their feet into them and the flower heads where off the stems in the bottom of the box. They looked like they had been put in the bin after being reduced to 10p in a supermarket and no one buying them. I have asked for a refund. Only the second time I've used Moonpig and first time the card I ordered had loads of random question marks in it that I did not request. They deserve no stars....dreadful service.”

Helpful Report

Posted 3 years ago

“Beyond useless, should be 0 star. Placed an order for my 3 year old nephews birthday for a card and gift, it did not arrive, complained to customer services as his Baby brother has passed away recently, they said the item was not in stock, but didn’t even bother to tell me at all! I when they realised the severity of this they agreed to refund me and gave me gift credit also. Reordered and also ordered for my friends birthday a gift and card. Guess what, neither arrived, a glitch in systems or item out of stock or something, no communication, customer service does not care whatsoever. Got another refund and will not use again. If you need a gift with your card DO NOT BOTHER your order will not be sent AT ALL. I don’t understand how they are allowed to trade like this! Best to go elsewhere”

Helpful Report

Posted 3 years ago

“I ordered 2 cards within 3 weeks to the same address, neither arrived. Ok Iv been refunded for the first,and they’ve promised a refund for the second, The 2nd was a birthday card for my young grandson in Australia, dispatched in Aus. Iv been using moon pig for many years but there many other good sights about. IM OUT”

Helpful Report

Posted 3 years ago

“Refused to resend two envelopes for an order where they had not been sent.”

Helpful Report

Posted 3 years ago

“Ordered a personalised bottle of champaigne - the label was applied with no care - scrunched up, air bubbles and all wonky. This should have been spotted before dispatched. Their customer service is worse that their quality - no option to send out a replacement or receive a full credit as 'you have received the order' A company is judged how they deal with things when they go wrong, Moonpig fail big time !”

Helpful Report

Posted 3 years ago

“Well, anniversary card for today in the post for my wife coming tomorrow. YDG22FU brilliant. You pay that amount for a card and post first class to arrive a day late.. never again”

Helpful Report

Posted 3 years ago

“Moonpig sent the ordered birthday card on 7/09 with the delivery by 1st class post (!) on 9/09?? Since when it takes 3 days for the 1st class mail to be delivered??!”

Helpful Report

Posted 3 years ago

“My son purchased me roses for my birthday. They arrived discoloured and half dead. Moonpig claim they send out fresh flowers. Well these definitely weren’t. I hoped they would have revived once in water and feed but no, they weren’t fresh and therefore never bloomed. I have complained to moonpig and they’re sending me out some more first thing tomorrow. I will see what arrives. If they’re in the same state I will demand a refund for my son. If you receive flowers that aren’t fresh then you should complain! The sender won’t even know because moonpig just resend the flowers to you. Obviously if the second lot are also in a state then you should complain again and ask for a refund for the person who sent them because it isn’t fair! People are paying a lot of money for flowers that are fit for the bin.”

Moonpig.com 1 star review on 3rd October 2021

Helpful Report

Posted 3 years ago

“Absolutely rubbish I ordered a giant card for an 18 birthday and then at checkout added some balloons.They we’re delivered on different days and the balloons went a whole 5 days early and when I asked why and to send the balloons again they said as I ordered a giant card they had to be sent separately.Really poor and would not order anything agian”

Helpful Report

Posted 3 years ago

“I placed an order for an online card - the receipient did not receive the email (all folders including spam & junk were checked). I complained on a Moonpig webchat and the resent the order which also not received (all folders checked again). I made sure I could email the address and my email was received ok. I complained on a Moonpig webchat again and all they could say was that the email was sent - they could not verify they had a delivered receipt. The webchat ended up with the Moonpig agent hanging up the chat. Really poor service and very poor customer service - in future I will be going back to Clintons and entrusting Royal Mail to make the delivery - as they have always done sucessfully in the past”

Helpful Report

Posted 3 years ago

“Don't waste your time with Moonpig- it's better to purchase a card from a shop, otherwise you'll spend a lot of time creating the perfect card only for it to be 'lost in transit'.”

Helpful Report

Posted 3 years ago

“I ordered flowers and a card for a 50th Birthday the flowers arrived with just a card stating the Birthday card had seperated and would be sent by 1st class post. There was nothing with the flowers to say they were from me and the card did'nt arrive as arranged on the Birthday. I contacted the online customer services who simply said apologies it would arrive in 1/2 days but the Birthday will have come and gone by then. They refused to refund the card cost stating it would be received, only refunded the cost of p&p, and then they ended the chat. What a rubbish service, i paid in advance for a pre-arranged delivery date and instead they delivered flowers with no details of who sent them and a belated birthday card. They clearly don't care about customer service!”

Helpful Report

Posted 3 years ago

“Shocking shocking shocking. Very rude when I entered an online chat about the dreadful state of flowers sent from our son for our Wedding Anniversary as a surprise. They know that most people wouldn’t say anything to the recipient and it is the thought that counts but it makes me so cross that they are taking good money and not doing anything about it. Never use Moonpig unless you want to insult someone.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews