Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked delivery for the 8th nov and took day off , never arrived and we are now away on holiday so has ruined surprise for my wife . Level of customer service was appalling , attitude was very much “ tough” , advised that deliveries are regularly 48 hours late!! Shocking”

Moonpig.com 1 star review on 9th November 2023

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Posted 1 year ago

“Excellent Service and always delivers promptly!!”

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Posted 1 year ago

“Ordered a simple card a week in advance to arrive at a hotel we were staying at. The service team were giving me attitude straight after the order and it didn't arrive on time. Paid £8+ for that rubbish”

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Posted 1 year ago

“My wife’s 67th birthday. I order a card and a box of chocolates. What arrives? A jumper!! I mean, how incompetent can you get. What did they say? We’ll refund your money. That’s big of them seeing as they cocked this up!”

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Posted 1 year ago

“I ordered a birthday card for my sister, it did arrive on time ebut unfortunately they had not put the message I sides my sister did not know who had sent it. Very poor. From Jennifer Pessoa 07767662719. So have only given one star.”

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Posted 1 year ago

“Shocking rude customer service. From Paula in particular. Been A customer here for over 3 years, but will not shop here again .”

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Posted 1 year ago

“Would give 0 if an option. Used the service for many years without a problem. Recently sent a card and wrote a message inside, however when recipient recieved the card there was no writing inside. Spoke to customer services and they said I left it blank. I definitely do not and suggested it was a glitch and I'd like my money back. They said no...so I've closed my account. Customer service is very poor”

Moonpig.com 1 star review on 2nd September 2023

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Posted 1 year ago

“Utter rubbish, if you need a card or present on a specific day don't use, dosnt matter how much you pay on delivery it won't arrive on time”

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Posted 1 year ago

“After loosing a bottle of Bubly for my granddaughter’s birth, telling my 4 year old grandson that he’s 5, lost the card last week and reordered, it’s my fault that that their system is too complicated. They are a bucket of a&se”

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Posted 1 year ago

“Said next day delivery just pure lies now got to wait for a a card to come on my girlfriends birthday between 7am and 7pm thanks moon pig made me look great and not to mention the card was £14! Rediculous”

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Posted 1 year ago

“Flowers sent from son, I trimmed and used flower powder but still brown edged carnations and sad looking gerbera on the day after delivery.”

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Posted 1 year ago

“If u buy a personalised card and leave it blank to write a message urself u should send a envelope with the card too as my card came I opened it to write it out and had to put it back in the envelope it came in and tape it up not good !!”

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Posted 1 year ago

“First time user. Never again. Total rubbish. 2 Cards orders 8 days in advance, never showed up. Queries are dealt with by a binary speaking computer (i.e) yes or no, not ‘how can I help?’ Or ‘let me see what I can do’ Totally useless. Still waiting for refund.”

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Posted 1 year ago

“Ordered a father's day card and upgraded to include a 'pub in a box' connection of beers. Unfortunately one of the cans was split and spoiled the box as well as being one beer down. The outer postage box was not damaged. When I found out I contacted Moonpig. The insisted on getting a picture, but the box has been disposed of by my dad at the time. Without a picture there was 'nothing they could do'. What happened to customer care!? - I'm not going to use Moonpig again and discouraged everyone else.”

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Posted 1 year ago

“Cards are great, but the delivery is not. Website is flawed, so the delivery date you choose becomes the dispatch date, and then its anyone's guess whether it ever gets sent.”

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Posted 1 year ago

“I can honestly say I will never use them again. Ruined Father’s Day as yet again I didn’t receive the card. They don’t care when they’ve messed up, it takes ages to get a replacement. They don’t refund and they happily take your money for next day. I paid extra for next day. Ordered on Wednesday and it’s now Monday and no card Funky pigeon will be my preferred choice from now on I urge all people to stop using this dreadful company Don’t trust them, they won’t give you the goods. No wonder businesses are failing if this is how they treat customers Maybe they should revisit their logistics processes as a matter of urgency”

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Posted 1 year ago

“Managed to mess up an order for a once in a lifetime occasion not once but twice and probably the worst customer service I have ever received Extremely unhelpful customer service who refused to refund despite being told that the order was no longer wanted and would rather I sued them through the county court in the UK so I intend to. Will never ever use this company again”

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Posted 1 year ago

“If you like the idea of ordering things and waiting to see if they come then choose Moonpig. It's not guaranteed that you will receive your cards and when you don't you can enjoy the unfiltered joy of talking to an agent via 'Live Chat' - who will take almost as long to respond to each question as you did waiting for your cards to not arrive. So seriously if you're the type of person that enjoys the thrill of waiting at an airport baggage carousel to see if your bags made your last tight connection then by all means knock yourself out and order stuff from Moonpig! When it started (many many years ago) it was good, not anymore.”

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Posted 1 year ago

“erview Reviews About Moonpig.com Reviews 248,097 • Great TrustScore 4 out of 5 4.2 VERIFIED COMPANY In the Shopping & Fashion category moo npig.com Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 98% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.2 248,097 total 5-star 72% 4-star 7% 3-star 4% 2-star 4% 1-star 13% Your review is pending.Read more Sarah Barry 9 reviews Rated 1 out of 5 stars Don't expect to actually receive your order I've used Moonpig for years and they have made many mistakes (late deliveries, items sent to wrong recipients, muddled orders) so more fool me for using them again. This time there was a printing error apparently, so my mother didnt get her 60th birthday card and gift, she got someone else's card. She reported this to them and they said they would send out the correct card. It's a bank holiday weekend so she isn't going to receive it until next week when her birthday was Friday. This is not acceptable. I requested a refund and that they not resend it and they said no as 'the recipient has requested they resend it' but gave me a £5 credit (the order was much more than this). The recipient is not the customer, I am. I believe this is contrary to my consumer rights and have reported them to trading standards. I will never use this company again. I've never had an issue with Funky Pigeon (apart from lack of variety) and there are many other online card stores to choose from and I will be using them in future. I strongly advise you to do the same. This is not a one off. My friend's last two birthday cards to me never arrived from Moonpig and in one instance, to apologise, they sent 5 copies of the same (photo) card to him. What use is that?! If you want your items to actually arrive and/or be the correct item when they do, don't use Moonpig. N.b., Moonpig, do not put your standard response under this review. I have no intention of contacting you to discuss. I have spent two days doing that and your customer service sucks.”

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Posted 1 year ago

“Pity there is no ZERO stars What a pathetic excuse for a company - If you do ONE smart thing today, do not rely on this company to carry out what you have paid good money for. Used once - 100% fail Won't get a second chance”

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Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,223 reviews