Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with service. Paid nearly £10 for a guaranteed Saturday delivery. A week later still nothing. Thanks moonpig! Won’t be using your services again!”

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Posted 5 years ago

“Card ordered for nephews birthday still not arrived. Both my sons ordered fathers day cards 10 days before fathers day, still waiting.will not be using Moonpig again.”

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Posted 5 years ago

“Excellent site with first class customer service!”

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Posted 5 years ago

“Brilliant ... very helpful and polite. Every order I've made delivered on time and intact. Thanks!”

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Posted 5 years ago

“My personal experience of moonpig cards is excellent! I have ordered many and the print quality and card quality is superb, I will continue to use, thank you Moonpig you have never let me down.”

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Posted 5 years ago

“my card went to the wrong address and they were happy to resend it again and change a spelling mistake for me. thanks to Logan !!!!!!! very happy and will always use this website Maedeh”

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Posted 5 years ago

“I loved Moonpig until they offered a 20% discount and there site did not accept the discount. I placed my 35:00 order thinking I would contact customer service. There phone does not work and after 5 emails no response. 🤨”

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Posted 5 years ago

“My son ordered me a Greta Goose for Mother's Day. It arrived without any packaging in the box. The plant had fallen out of its container. It had broken flower heads. Soil was scattered in the box and over the goose. There was no message to say who it was from. After complaining about this I was sent a complimentary bunch of flowers. To my surprise and great disappointment the flowers were in a poor state. Petals were falling off, flower heads broken and meldew on the stems. You can make your own decision on reading this review as to whether I would recommend Moonpig!”

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Posted 5 years ago

“Flowers for valentines day arrived half dead! Box was smashed and arrived just after 5pm!! Contacted Moonpig, no reply! Disgraceful”

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Posted 5 years ago

“I have got very good experience with Moonpig.com There is very wild range of options and delivery is always on time.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fabulous cards. Would recommend to all.”

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Posted 5 years ago

“Always great and very fast service! Recommended.”

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Posted 5 years ago

“Really easy to use, great value for money and great reaction from my friend on her birthday.”

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Posted 6 years ago

“Really pleased with this fantastic company. A huge range of brilliant cards and gifts. I live abroad and rely on moonpig to deliver my birthday and Christmas greetings to my friends and family back home.”

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Posted 6 years ago

“Website always quick and easy to use. Excellent and prompt service. Recipient very happy with card and gift”

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Posted 6 years ago

“Very easy and quick delivery”

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Posted 6 years ago

“I have been creating cards for family members, I like the photo upload one's so I can create very personal cards, they have a system whereby you can register birthdays , special yearly events and will then send you reminders. They have a large variety of cards for all occasions. Another company started up copying their products but I will stay with Moonpig as they have proved to be a brilliant service.”

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Posted 6 years ago

“Very easy to navigate round the website. Sending personalized cards all over the world is simple. Hassle free payments and very good prices.”

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Posted 6 years ago

“easy to use . The poem I wrote was scripted very well. Arrived in two days very happy”

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Posted 6 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews