Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to use, great value for money and great reaction from my friend on her birthday.”

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Posted 5 years ago

“Really pleased with this fantastic company. A huge range of brilliant cards and gifts. I live abroad and rely on moonpig to deliver my birthday and Christmas greetings to my friends and family back home.”

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Posted 6 years ago

“Website always quick and easy to use. Excellent and prompt service. Recipient very happy with card and gift”

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Posted 6 years ago

“Very easy and quick delivery”

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Posted 6 years ago

“I have been creating cards for family members, I like the photo upload one's so I can create very personal cards, they have a system whereby you can register birthdays , special yearly events and will then send you reminders. They have a large variety of cards for all occasions. Another company started up copying their products but I will stay with Moonpig as they have proved to be a brilliant service.”

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Posted 6 years ago

“Very easy to navigate round the website. Sending personalized cards all over the world is simple. Hassle free payments and very good prices.”

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Posted 6 years ago

“easy to use . The poem I wrote was scripted very well. Arrived in two days very happy”

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Posted 6 years ago

“Arrived on time”

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Posted 6 years ago

“plenty to choose from, loads of fresh funky ideas for all occasions. love see new gifts and card designs”

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Posted 6 years ago

“Lots of different choices”

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Posted 6 years ago

“Simple and easy to use website. Great selection of cards that can be personalised for any occasion. Quick and convenient delivery options.”

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Posted 6 years ago

“I was very satisfied.”

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Posted 6 years ago

“Cards always arrive in time with a good choice of cards and gifts”

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Posted 6 years ago

“My sister in law was over the moon with her plant and card, great service and I chose the day I wanted it delivered”

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Posted 6 years ago

“I just got back into work I look after autistic people thought we would get flowers delivered to one of the service users mum for Mother's Day no flowers were delivered still waiting for them and is Wednesday very very poor service when phoned up to complain there excuse was flowers get delivered by a 3rd party so has no control over deliveries WILL WE USE THIS SERVICE AGAIN !!!!! NEVER”

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Posted 6 years ago

“I ordered a card for a friend's birthday. I was very pleased with the selection available. The price was fair and the card arrived on time for her birthday.”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

“I wanted something special and very different and I got just the card. Making it up myself online was fun and the result was so personalized. Delivery was prompt and price was cheaper than any of the bigger card stores. Will use from now on.”

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Posted 6 years ago

“Overpriced and bad quality but system is easy to use”

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Posted 6 years ago

“Recieved flowers that were dying and not to the hugh standard as advertised. Flowers were left outside the house and were not there when recipient got home. I was told they could be sent out after the day i ordered them for and that was all they could do. Would not reccomend this company.”

Helpful Report

Posted 6 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews