Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service by Alexander.”

Helpful Report

Posted 4 years ago

“Just received flowers from my son for my birthday. Really disappointed to find a bunch of completely drooped leaves with a few tight buds of alestromeria in the box. Certainly not worth ANY money. Maybe moonpig should stick to cards and not offer extras!!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting, don’t be fooled by them. They promise to get your card/gift delivered on time and they fail. When you try and speak to customer service they say it’s your fault you didn’t check delivery times. DON’T USE THEM DEFINITELY CAN NOT BE TRUSTED”

Helpful Report

Posted 4 years ago

“Shocking online customer service for what was a simple request within less than an hour of making my order. Refused to cancel an item or change the delivery date And charged me £8 shipping. I asked to make a complaint and they kept fobbing me off and then They left the chat. Their website is rubbish and won’t be ordering from again. I really hope my colleague gets her correct leaving gift on time and In one piece. Bunch of muppets :(”

Helpful Report

Posted 4 years ago

“My birthday has been spoiled by your flowers, ordered by my daughter and son I law. I am totally disgusted and depressed to think what I got for what they have spent. They should get their money back. When I have spoken to them I will totally did Moonpig on line”

Moonpig.com 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

“Order placed on Sunday for a delivery of flowers on Tuesday for a special occasion but just not delivered. When I spoke to customer service they just offer to reorder or give refund. Extremely disappointing I won’t be using them again. Unfortunately for me I hadn’t looked up reviews I thought they would be a good company but having read reviews I now realise this is not a one off😡”

Helpful Report

Posted 4 years ago

“Generally a happy customer. They offer a convenience service which i have used a few times. However they cancelled one order literally a day before. These cards are meant for very emotional experiences and in this case it was a parent birthday. Also i expect these things can happen, however the customer service email notification was cold, no sympathy and no options presented. Also any refunds are not refunded to your card and left in the platform as credit availble on the account. Forcing you to use them again to use up the refunded money.”

Helpful Report

Posted 4 years ago

“App does not have a save area for cards in progress. They immediately go to the basket. It does not ask if all 3 cards should be sent to the same address. I was only sending off one card And it’s now got 3. 2 were incomplete and Should not Have been for that address I have been trying to contact Moonpig since last night but they only open at 9.30”

Helpful Report

Posted 4 years ago

“My item never arrived, yodel stated ‘item left in a safe place’; but clearly was not. Neither yodel or Moonpig we’re able to assist or resend. Not happy at all as my friend was suffering with a death in the family. Disappointed to say the least.”

Helpful Report

Posted 4 years ago

“Ordered a few cards late on the afternoon before and was pleasantly surprised to have them arrive the very next day, so thank you for the good service and pleased with all the cards as they were all correctly personalized with photos and names too.”

Helpful Report

Posted 4 years ago

“Absolutely awful company and customer service. I was told by an agent on live chat that there was a 30% discount code which automatically goes through at checkout when in fact there was not. When I spoke to another agent he just said 'there is no discount/voucher active on our website right now'. We went around in circles and the agent was very rude and unhelpful. NEVER SHOP HERE. Funky Pigeon is cheaper and has more offers. Their customer service is much better. Wish I never bothered trying a new website. I spent an hour personalising the card to then receive the worst customer service of my life.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered a card Sunday, it's now Thursday and still not received it.”

Helpful Report

Posted 4 years ago

“Ordered a card 7 days ago. Still not received. Need to buy my daughters 16th card from Tesco now”

Helpful Report

Posted 4 years ago

“If i could give 0 I would. Card was meant to be delivery in 1 day. 4 days later its still not here ruining my dads 60th. I tried to speak to their team about this and they were incredibly unhelpful and rude to me. They kept throwing links at me that only supported what I was saying about it being late and then disconnected the chat refusing to help. Moonpig has seriously gone down. You cannot run a successful business like this. I will never be using them again. Customer service is the heart of a business and these people have none. Don't expect value or respect if you have any queries, once they have your money thats it.”

Helpful Report

Posted 4 years ago

“Card hadn’t shown up! Ordered Wednesday. Despatched Wednesday (yeah, right!). Today is Saturday. Still no sign. Never again! Several other people I know have had the same dismal service it would seem.”

Helpful Report

Posted 4 years ago

“Do not buy flowers from Moonpig! A friend had sent me a yellow rose plant in a wicker tea cup and saucer as a surprise gift. They arrived with a few yellow flowers already opened. Followed the aftercare but after a few days it started to brown and wilt. No more roses came through. And the leaves kept falling off. The same friend bought herself one too. After a few days it wilted and died. Contacted customer services who said that nothing they can do as they have passed the 5 day freshness guarantee! For this to happen to both our flowers is not a coincident. It’s the poor quality products they are sending out. No apology! What a waste of money at £22 each!! Poor quality flowers.”

Moonpig.com 1 star review on 19th September 2020

Helpful Report

Posted 4 years ago

“My husband ordered a surprise bouquet for our wedding anniversary. It arrived at 7.30 pm with the flowers wilted and dying. I followed the enclosed instructions in an effort to revive them but by the next morning they were dead. A complete waste of money and a huge disappointment”

Helpful Report

Posted 4 years ago

“Ordered a card and a bonsai tree for my toting niece who is diabetic. They didn’t send the tree instead sent her a huge bar of chocolate! My last two emails have been ignored.”

Helpful Report

Posted 4 years ago

“I ordered a “Welcome to a new home” card and gift for my friends. Realised it was his birthday on the same day! So not thinking it would be a problem I ordered a birthday card and gift on a separate order to the same address, going at the same time, thinking when I would email them they would credit me like for x 1 delivery. I was wrong , my mistake , but no common sense with this lot.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews