Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a card 7 days ago. Still not received. Need to buy my daughters 16th card from Tesco now”

Helpful Report

Posted 4 years ago

“If i could give 0 I would. Card was meant to be delivery in 1 day. 4 days later its still not here ruining my dads 60th. I tried to speak to their team about this and they were incredibly unhelpful and rude to me. They kept throwing links at me that only supported what I was saying about it being late and then disconnected the chat refusing to help. Moonpig has seriously gone down. You cannot run a successful business like this. I will never be using them again. Customer service is the heart of a business and these people have none. Don't expect value or respect if you have any queries, once they have your money thats it.”

Helpful Report

Posted 4 years ago

“Card hadn’t shown up! Ordered Wednesday. Despatched Wednesday (yeah, right!). Today is Saturday. Still no sign. Never again! Several other people I know have had the same dismal service it would seem.”

Helpful Report

Posted 4 years ago

“Do not buy flowers from Moonpig! A friend had sent me a yellow rose plant in a wicker tea cup and saucer as a surprise gift. They arrived with a few yellow flowers already opened. Followed the aftercare but after a few days it started to brown and wilt. No more roses came through. And the leaves kept falling off. The same friend bought herself one too. After a few days it wilted and died. Contacted customer services who said that nothing they can do as they have passed the 5 day freshness guarantee! For this to happen to both our flowers is not a coincident. It’s the poor quality products they are sending out. No apology! What a waste of money at £22 each!! Poor quality flowers.”

Moonpig.com 1 star review on 19th September 2020

Helpful Report

Posted 4 years ago

“My husband ordered a surprise bouquet for our wedding anniversary. It arrived at 7.30 pm with the flowers wilted and dying. I followed the enclosed instructions in an effort to revive them but by the next morning they were dead. A complete waste of money and a huge disappointment”

Helpful Report

Posted 4 years ago

“Ordered a card and a bonsai tree for my toting niece who is diabetic. They didn’t send the tree instead sent her a huge bar of chocolate! My last two emails have been ignored.”

Helpful Report

Posted 4 years ago

“I ordered a “Welcome to a new home” card and gift for my friends. Realised it was his birthday on the same day! So not thinking it would be a problem I ordered a birthday card and gift on a separate order to the same address, going at the same time, thinking when I would email them they would credit me like for x 1 delivery. I was wrong , my mistake , but no common sense with this lot.”

Helpful Report

Posted 4 years ago

“Just got two cups with picture of my grandchildren and I'm discussed with the fact they cut the face of one. So what was the point of ordering them. Also wonky and tap was left on so you could see it. Never will use you again. Should not be allowed to sell your products.”

Helpful Report

Posted 4 years ago

“I ordered a card for my sister on the 10th of September thinking she would receive it on her birthday the 12th but it did not get sent until 9pm on the 11th so did not arrive until Monday the 14th.After I complained they did not even apologise and offered a few pence refund for postage refund. I will NEVER use this firm again.”

Helpful Report

Posted 4 years ago

“My son and daughter-in-Law who live in Australia have used moonpig twice to send me flowers but quality is awful”

Helpful Report

Posted 4 years ago

“I ordered a birthday package for my stepson "weeks" before the actual occasion and was let down as it did not arrive. I understand the increase in demand, but Moonpig could have at least apologised that the present wasn't going to be delivered.”

Helpful Report

Posted 4 years ago

“Very unhappy with Moonpig as they're invariably late. On one occasion I complained, not an easy process and they offered me a refund, which never arrived. I then ordered cards for delivery two or three days earlier than required but they're still late, later than their own estimates. Their so called funny card are in very poor taste and I wonder at the mentality of those who would buy such offensive cards for friends and family. It's a shame as the personalised photo card quality is usually good but if they're unreliable there's not much point in using them.”

Helpful Report

Posted 4 years ago

“Sent flowers for my sisters 70Th died the next day.”

Helpful Report

Posted 4 years ago

“I have been a customer for a few years and have bought dozens of personalized cards and the recipients have always been happy with them as lol delivered promptly and good quality Recently my young granddaughter asked if she could send her mum a card via my account. I let her view what was on offer. Imagine my horror when she came across the ‘new funny cards’ (not my description) that are quite sexually explicit and with offensive language. I have now cancelled my account with Moonpig who should issue a warning regarding content of these cards Why should children be exposed to such rubbish”

Helpful Report

Posted 4 years ago

“Moonpig clearly have had a breach of security allowing someone to place orders on my account. They did instantly refund the 3 amounts to be fair to them but did not appear to be surprised by this at all and made no effort to investigate or offer an explanation. When I asked if they had had data security problems they became quite shady, avoided the question and advised me to change my password. I've deleted my account with them altogether. Won't be using them again as their site is clearly not safe.”

Helpful Report

Posted 4 years ago

“Surprised at the low star rating as my experience of Moonpig has been nothing but 5 star. Love their products, which are of a high quality and represent good value for money when consider the cost of buying and posting a card on the high street. Placed a recent order also and stupidly forgot to write inside the card and wasn’t able to amend it before it went to print but Moonpig didn’t hesitate to refund me so I couple put the order through again and to be fair, they didn’t have to help me, it was my own doing. Very pleased with them to date and very grateful for their service throughout lockdown in particular 😊.”

Helpful Report

Posted 4 years ago

“Delivered nearly dead flowers should know better and go to a professional florist and not spoil people’s special day shame on you moonpig don’t take the chance could have got better from the garage on the way home”

Helpful Report

Posted 4 years ago

“Sadly Moonpig are somewhat dishonest when it comes to expected delivery times. Even when you specify a date weeks ahead they then add 1 to five days to it! Customer service make conflicting excuses and only when you suggest contacting the card company do they agree to a refund again in 5 to 10 days time!!!”

Helpful Report

Posted 4 years ago

“I have during Covid, ordered several floral gifts and personalised gifts for friends and family which appeared to have gone well. However, I had purchased 3 personalised cards over the weekend to be used between my sister Nd I got family birthdays but as I sent 2 cards to her address and one for myself, only the one that came to my address had an envelope?. Why would I purchase my sister 2 clearly different personalised cards (50th and 60th) with no envelopes. Went on chat to customer service who agreed to send out envelopes if I sent ref number but when I went back I was told this was inaccurate. Offered £5 refund towards next purchase? I am looking for envelopes and not to use Moonpig again. One of the cards to my sister was also bent in the right hand corner.”

Helpful Report

Posted 4 years ago

“Very disappointed.... my granddaughter brought me a bouquet of flowers during lock down & within the 3rd day then where all dying , she emailed them with regards to matter & still haven't had a reply from them with regards to this matter I wouldn't recommend moonpig for flowers”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews