Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWEFUL experience. Terrible customer service. I am really sad and disappointed that my gift to family I can’t see was so badly managed. Card missing, box left out in rain, refused a refund as ‘goods were received’. Absolutely zero compassion for my disappointment. Refused to let me speak to a manager!!! I will be ever use them again, what a waist of £45”

Helpful Report

Posted 3 years ago

“Mistake on one card and just non refined cardboard. Not of the quality expected, nor vfm. Put in the bin.”

Helpful Report

Posted 3 years ago

“1. Late delivery. 2. Poor quality card material. 3. Flowers very limp, some blooms broken off, Gerbera heads bent over and beyond rescue. My sister in law spent £38 for this poor quality product. Bearing in mind the volume of poor reviews I will most certainly do my best to inform my relations and friends never to use Moonpig.”

Helpful Report

Posted 3 years ago

“Sadly I have to agree with the very poor reviews. I have always been a fan of moonpig and used it regularly over the years. This year however for whatever reason , moonpig failed to deliver my card to an Australian relative on time despite the order bring sent well in advance. I chose moonpig as they have branches in Australia and use the Australian Post to deliver cards 1st class. I contacted moonpig on 8th December to complain, and as yet have not had any response to my email. I will never use moonpig again.”

Helpful Report

Posted 3 years ago

“Very poor . Ordered flowers and chocolates. Chocalates unwrapped and loose in the delivery box and flowers nearly dead .”

Moonpig.com 1 star review on 18th December 2020

Helpful Report

Posted 3 years ago

“Ordered birthday card for my husband on 7th for delivery on 17th for his birthday on 18th, not arrived so what’s the point. Won’t use again. I know it’s busy but just plan better. Will expect a full refund!”

Helpful Report

Posted 3 years ago

“Do not use them. Terrible service. I ordered a personalised Xmas card on 19th November for my brother, his wife and new born baby boy. I waited patiently until 2nd of December before chasing up where the card had got too. I was told by there customer service that it had "most probably been lost in transit" and that Moonpig will be re sending the card that same day (2nd December)... I then waited TWO WEEKS for the second "replacement" card, but once again it was a no show. I got in touch with customer service and requested a refund as I am not happy with there terrible service! I was told this Monday just gone 14th December that they have issued the refund. I'm still waiting for the refund to enter my bank account 4 days later... Let's see what happens... All I can say is DO NOT use Moonpig! After all the agro it has caused me I wish I'd just gone to a shop and got a card! Which I've now done. Will not be using Moonpig again, that's for sure.”

Helpful Report

Posted 3 years ago

“The 2 cards I ordered are not delivered yet, despite ordering on 2nd December 2020. Very disappointed. No explanation as to why. I had a similar situation in July 2020 with Moonpig but I talked to a helpful staff member who resent the card and my sister and husband received 2 late Anniversary cards. I thought I would give them another chance. This company is really not good enough and unreliable.”

Helpful Report

Posted 3 years ago

“Ordered a card for my granddaughters birthday paid extra for next day delivery hasn’t arrived . What’s the point of a personalised card that doesn’t arrive on the day . Rubbish . Never again”

Helpful Report

Posted 3 years ago

“Ordered birthday card for my son 10 days before his birthday on 14th, it still has not arrived! Not the first I have had this experience in last few months, I will never use them again”

Helpful Report

Posted 3 years ago

“Miserable broken flowers”

Helpful Report

Posted 3 years ago

“Ordered birthday card and present on the 8th December for delivery on 14th December. Plenty of time to establish if there would be an issue with stock. The delivery never turned up. For the last 3 days I have received an email saying it will be delivered tomorrow, only for it not to turn up. I have today cancelled the order after contacting the company via the live chat and being informed it is actually out of stock at the moment, why did you not tell me this earlier? I have been told I will have to wait 5-10 days for the money to be returned to my account, how do they propose I re buy the now very late card and present when they have my money? Be interesting to see if the last delivery I ever order gets delivered on time on the 21st December.”

Helpful Report

Posted 3 years ago

“What Moonpig should ask is what went right! The answer being nothing! Surely this this organisation should be investigated for fraud. Time and again they continue to fail to deliver! Yet they fail to refund? How do they get away? Please please do not give them any money or business. They are one big con!”

Helpful Report

Posted 3 years ago

“Bought the card, asked to be delivered on or before 11th December for our sons 30th which was on 14th December, didn't arrive until 15th December, poor show from a less than average company, will not use sgain”

Helpful Report

Posted 3 years ago

“Not reliable, you enter addresses and they disappear and the functionality is rather poor. Recommend you look elsewhere until they get their software working properly. Chat not very helpful (probably trying to deal with other users at the same time).”

Helpful Report

Posted 3 years ago

“Christmas flowers from my son in New Zealand were just left outside my door in the cold this morning and the box was crushed and partly open. There was no knock or bell to alert me and I didn’t find them until I went out to the dustbin. The majority of the flowers were limp/damaged - I salvaged them but they look exceedingly unattractive in the vase. They came with gold sprayed foliage which I had to abandon as the gold was coming off on everything it touched including my hands. A great disappointment and I shall be alerting my son not to use Moonpig for flowers again.”

Helpful Report

Posted 3 years ago

“I ordered a Birthday card for my Mum 7 days before her Birthday from Moonpig. Today is my Mum’s Birthday and I don’t have a card to give her, it hasn’t arrived. Very disappointed, I managed to get a refund but that doesn’t make up for the fact that I haven’t got my Mum a Birthday card.”

Helpful Report

Posted 3 years ago

“Well! My sister ordered flowers for my birthday as a surprise and what a surprise it was!!!!!!!! The flowers were wilted and of very poor quality. Alstroemeria supposedly, not at all impressed. After paying £22.00, my sister would be horrified to know that she paid for rubbish!! (Obviously I will not tell her). I have had them 3 days now and hardly any flowers open. You can stick Moonpig!!!!! So disappointed. J. Howarth.”

Helpful Report

Posted 3 years ago

“I've tried to chase my order with Moonpig which the Moonpig website shows it should have arrived by now, The rep from Moonpig just dismissed me, by saying that i just need to wait and if nothing arrives by next Tuesday then get in touch even though my order should have arrived with me last Friday.”

Helpful Report

Posted 3 years ago

“USE FUNKY PIGEON INSTEAD. I have used Moonpig for the last 13 years but this year 2020 their service has been absolutely shocking. 4 orders placed and never receive products. On complaining their go to is to give you a credit on your account. After 3 credits and having to complain yet again, they offered me another credit and I stated there was no pint as I would not be using Moonpig ever again. Please use Moonpig only if you want celebratory cards delivered late or not at all”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews