Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered cards for my dad 60th birthday. Allowed 4 days after expected arrival but they have still not arrived. So sad as I wanted to do something personalised & the moment passed. Still haven’t received the cards to date & they haven’t issued a refund. Extremely disappointing”

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Posted 2 months ago

“They sent 2 orders instead of 1 and charged me double. Bunches.com is much better. I will tell everyone to use them. What should have cost 54 pounds has cost 108 pounds.”

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Posted 2 months ago

“They have not sent the wine to my friend, still chasing and was meant to be sent today. I will not be using this company again”

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Posted 2 months ago

“I have used this company for years with no problem. I tried to send a card today but they tried to charge me 10 pound for one card? I couldnt get out of joining moonpig+ so i cancelled the order and used a different card company.”

Helpful Report

Posted 3 months ago

“A special important birthday card,promised for a certain day, never arrived, so it looked like we hadnt remembered! As I could see that it hadnt arrived by the promised date, I would have been just as angry if it arrived late!!! No phone number for Moodnpig,despite declaring you can chat with them, only a stupid robot that kept asking me if I wanted it re-sending. I didnt relaise/I should haven checked that Moondpig has a phone number as I NEVER deal with a company that only communicates by email! As the main raison d'etre for Moonp[ig is guaranteed quick,reliable delivery of cards etc on those occasions when using a company like Moonpig is quicker than buying & then sending a card youself, itm shoulod packm up & go. Hopefully - going by the terrible reviews, they will have to!! If they dont immediately refund me, I feel so angry about what happened that I'll take them to a small claims court! From Julia.”

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Posted 3 months ago

“The flowers arrived dead. Definitely dead before dispatch. My mother is 88 years old with dementia. You refuse to communicate with me even though I have power of attorney. Moonpig are heartless & a disgrace!!!”

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Posted 3 months ago

“Card never arrived. It was for a work colleague so not impressed and your bad service reflects badly on me.Will never use again.”

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Posted 3 months ago

“Horrendous...my son bought these yesterday for me, 🤬 no telephone, cut off chat in customer services, dead, headless, brown, limp flowers. Disgusting!”

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Posted 3 months ago

“Card arrived for friends anniversary , luxuryhamper didn't. Wasn't notified by moonpig , I had to contact them . They said they would resend the hamper at their cost ( I had already paid for that and it wasn't deivered) offered my £5 , then £10 credit to my account as a good will gesture. Sad it wasn't about the money , the moment had passed for their anniversary. Asked if they could add small bouquet of flowers as a good will gesture and was informed thy don't do flowers? . Account with moonpig now closed . Poor show , moonpig, expected better !”

Helpful Report

Posted 3 months ago

“I ordered flowers for a specific day but were sent 3 days early. I believe there was a problem with a promo delivery code which I unticked and believe this also changed drlivery to next day. Fortunaty, there are other companies that supply cards and gifts, which I will give a try.”

Helpful Report

Posted 3 months ago

“Dead and broken buds. Small rose bush that had obviously had other buds cut off. Wilted and loose on its side in the box. Tried twice to download photo but was told it had failed and would I try again. Now so upset about no one excepting responsibility for my dreadful birthday present”

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Posted 3 months ago

“Don't use Moonpig. Service is awful. Card didn't arrive in time and the customer email service took 2 days to reply. Very upset by the whole experience and will NEVER use them again.”

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Posted 3 months ago

“The flowers went to 30 Hill Estate, but because they got no reply, they ended at 87 Hll Estate, thanks for my daughter, she told them where to go. The flowers were awful. Also, my wife is Aelish not what you put on the front. Who the hell is Louise. I,m so not using you again.”

Helpful Report

Posted 3 months ago

“I’m disappointed with Moonpig. My order was delayed by five days, and despite requesting a refund, I’m now being asked to pay an extra fee. The service has been unsatisfactory.”

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Posted 3 months ago

“Printed my card wrong and then refused to refund me for it. Customer service was very dismissive then cut off the chat even though I hadn’t finished speaking to them. Will never use Moonpig again.”

Helpful Report

Posted 3 months ago

“Half dead flowers arrived for my wife's birthday Flowers arrived for my wife's birthday, they were half dead, contacted moonpig, I was offered credit to my account or another bouquet of flowers, I opted for another bouquet, these arrived the next day, also half dead, contacted Moonpig asked for a refund, which they did. Moonpig need to look at their suppliers, as I will not buy flowers from them ever again”

Helpful Report

Posted 3 months ago

“You cannot contact moonpig by phone The customer service is not good enough I received flowers from my sister in Australia and they are awful.”

Helpful Report

Posted 3 months ago

“My flowers from my daughter in Australia,arrived squashed with the box not sealed. I hoped they would improve but they did not. Mostly branches and dead flowers. Arrived on Saturday gone by Tuesday. Rubbish”

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Posted 3 months ago

“Order a anniversary card for my mum and dad wedding anniversary and this is wot come in the post not happy with the customer service 😑 will not be ordering anymore 0 out of 0”

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Posted 4 months ago

“3 out 5 cards over 6 months not delivered. Cant keep blaming Royal Mail!! Terrible service”

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Posted 4 months ago

Moonpig.com is rated 1.5 based on 1,206 reviews