Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,222 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

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Metrics

1.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items which stated they were letterbox items so would go through a standard letter box. I received an email stating they were left with a neighbour. All Moonpig say is that I should have left further delivery instructions, but why should I need to if they say they will go through a letterbox. Totally misleading description about the items.”

Helpful Report

Posted 1 month ago

“One of the images on my card was partially missing. I realise it was our mistake but tried to resolve the issue. I dialled the customer services number and kept getting "incorrect number" message. I tried live chat 3 times and each time got diverted to pay to become member form. What cowboys! They will definitely not get my custom again. Customer services is non existent”

Helpful Report

Posted 1 month ago

“So many attempts to scam you in to signing up to monthly subscriptions or cashback plans which charge you. Purposely made misleading to trick you into it. Won't be using again.”

Helpful Report

Posted 2 months ago

“Card not delivered, trying to get hold of "Support" is useless, now I am taking this up with my credit card company. I would suggest other people pay with theior credit cards and take any issues with the card company. Moonpig support is hopeless”

Helpful Report

Posted 2 months ago

“My card did not arrive on time for my friends birthday im very dissapointed and will never use your company again !”

Helpful Report

Posted 2 months ago

“Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given.”

Helpful Report

Posted 2 months ago

“Personalized sunflower card I received was spoilt by the white message thing embedded on front of the card. Doesn’t look right,msorry to say.”

Helpful Report

Posted 2 months ago

“The website is not user friendly at all. If you not careful, you will end up paying £9.99 for card worth £3.99 because of some voucher which is added automatically to your basket at check out and it’s tricky to find how to remove it. If you are in a hurry and can’t be bothered, you can end up paying for it. It is so wrong. Not shopping there ever again.”

Helpful Report

Posted 2 months ago

“Shockingly poor quality. I just paid for & received a piece of slightly thicker paper - folded terribly with shockingly bad picture quality (do t blame the photos Moonpig - you had 19 opportunities to get one right! It’s called a CARD not a PAPER. Will never use again.”

Helpful Report

Posted 3 months ago

“£9.99 for an a4 card delivered, it getting so expensive. Wont be using again. Sorry moonpig.”

Helpful Report

Posted 3 months ago

“I sent letterbox flowers to my very elderly aunt so she did not have to go outside her house as it could be dangerous . BUT it was left on step , why !!! She had a letter box above step . Moon pig chat box was useless & a real person was not willing to help with DPD moonpig did not want to know . I will not send flowers from them again . Be warned everybody !”

Helpful Report

Posted 3 months ago

“Ridiculously expensive delivery costs for small overpriced gifts (they tried to charge £4.99 for Each of three small gifts being sent to the same UK address = £14.97 !!!) Cancelled my Moonpig plus account with 9 months remaining (and have not been given any money back), now using funky pigeon for cards and Amazon prime for presents.”

Helpful Report

Posted 3 months ago

“AVOID AVOID AVOID!!!!! They don't deliver on time, when l contacted them about it, all l got was an AI chat asking if l wanted it re-sent... which is bloody useless as the birthday had passed!!!!! I WILL NEVER USE THIS COMPANY AGAIN and l suggest you guys avoid completely!!! 0 stars!”

Helpful Report

Posted 3 months ago

“Order arrived late and very poor customer service. AVOID AVOID AVOID.”

Helpful Report

Posted 4 months ago

“£7 to post two cards to the same address”

Helpful Report

Posted 4 months ago

“Ordered cards for my dad 60th birthday. Allowed 4 days after expected arrival but they have still not arrived. So sad as I wanted to do something personalised & the moment passed. Still haven’t received the cards to date & they haven’t issued a refund. Extremely disappointing”

Helpful Report

Posted 4 months ago

“They sent 2 orders instead of 1 and charged me double. Bunches.com is much better. I will tell everyone to use them. What should have cost 54 pounds has cost 108 pounds.”

Helpful Report

Posted 4 months ago

“They have not sent the wine to my friend, still chasing and was meant to be sent today. I will not be using this company again”

Helpful Report

Posted 4 months ago

“I have used this company for years with no problem. I tried to send a card today but they tried to charge me 10 pound for one card? I couldnt get out of joining moonpig+ so i cancelled the order and used a different card company.”

Helpful Report

Posted 4 months ago

“A special important birthday card,promised for a certain day, never arrived, so it looked like we hadnt remembered! As I could see that it hadnt arrived by the promised date, I would have been just as angry if it arrived late!!! No phone number for Moodnpig,despite declaring you can chat with them, only a stupid robot that kept asking me if I wanted it re-sending. I didnt relaise/I should haven checked that Moondpig has a phone number as I NEVER deal with a company that only communicates by email! As the main raison d'etre for Moonp[ig is guaranteed quick,reliable delivery of cards etc on those occasions when using a company like Moonpig is quicker than buying & then sending a card youself, itm shoulod packm up & go. Hopefully - going by the terrible reviews, they will have to!! If they dont immediately refund me, I feel so angry about what happened that I'll take them to a small claims court! From Julia.”

Helpful Report

Posted 4 months ago

Moonpig.com is rated 1.5 based on 1,222 reviews