Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.50

1.5 Rating 1,270 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just tried to send a card, a balloon and chocolates all in one to one mother at one address and it is trying to get me to pay delivery twice as two packages 🙄”

Helpful Report

Posted 3 weeks ago

“Absolute rip off. . As I f it costs £6 to send a card.”

Helpful Report

Posted 3 weeks ago

“I am so happy with my order from Moonpig. Thank you Moonpig!”

Moonpig.com 5 star review on 22nd March 2025

Helpful Report

Posted 4 weeks ago

“Cute and unique designs and themes to choose from, ability to customize and personalize!”

Helpful Report

Posted 1 month ago

“The delivery was delivered at 9pm on the day of my sister in laws birthday and because dpd had had then for 48 hours in out for delivery status all the flowers were dead”

Moonpig.com 1 star review on 6th March 2025

Helpful Report

Posted 1 month ago

“Me encantaron”

Helpful Report

Posted 1 month ago

“Personalised cards didn’t arrive/weren’t received by Royal Mail. Moonpig have said they will refund which is good but I won’t trust them again and go elsewhere in future.”

Helpful Report

Posted 1 month ago

“Don't touch them. Hubby paid £46 for flowers to arrive 28th February for birthday. Didn't come. Arrived Monday 3rd March. Frazzled roses in bunch. Even allowing for packaging and delivery it's not worth the money. Friend wanted gifts to arrive on my birthday too. Arrived late”

Helpful Report

Posted 1 month ago

“Flowers not as shown on picture online. I bunch of daffodils ( £1 at most stores ) 5 tiny tulips and 3 weedy and thin Hyacinths. The pink foliage shown in the photo not included but obviously put in the photo to deceive, along with 20 daffodils, not 10 Only 1 packet of flower food not 2 as stated. Could have bought better quality at Tesco for £8.”

Helpful Report

Posted 1 month ago

“I booked cards balloons teddy and wine for my sister's 40th birthday, they all arrived separately and the card and balloons arrived at 7.15pm at night . Sorry but I paid extra for the delivery that day , I would expect all items to come together and not separate. Felt disappointed. The actual products were very good just the fact that they arrived so late.”

Helpful Report

Posted 1 month ago

“They do not live up to the delivery dates even if you pay extra. Poor customer service, and insensitive customer service. I paid an additional $7.99 for speedy delivery, I did not get it and they would not refund me the money.”

Helpful Report

Posted 2 months ago

“I had my first ever order from moonpig for valentine's day and I was very Disappointed with the flowers that came. I ordered the Rose pot. The flowers honestly looked dead & dull and two flowers were snapped off as well. It wasn't how it looked when ordered and yes I understand they aren't always but this was something else. I wish I went to get petrol station ones would have looked better. I so felt embarrassed to give to my partner, ruined our day, absolute disaster. When i complained they refunded half the price but this is not about money. Hassan Hassan”

Helpful Report

Posted 2 months ago

“given them several chances. 3 orders were late even after paying for specific delivery date. Now Valentine card, gift and chocolates messed up. card not arrived, one gift was cancelled due to unavailability ... not notified until the morning it was supposed to arrive! Now after 2 valentine days and a birthday have been ruined, I am now done. will no longer be using the service. It used to be really efficient and fast, but not any more. Sadly Im finished. Can not risk late delivery or failiure any more. Im done!”

Helpful Report

Posted 2 months ago

“Impossible to save a new recipient and have now given up”

Helpful Report

Posted 2 months ago

“Awful service if I could give zero stars i would no tracking after 1am flowers arrived a day late valentines day ruined !!!!”

Helpful Report

Posted 2 months ago

“A week late, and they sent to wrong address. Then you have to chat to a bot and then a human online, who will just tell you to contact Royal Mail to sort it yourself. Royal Mail say as Moonpig are the sender, I can't do anything. Finally got them to say they'll send a refund...waiting now on it.”

Helpful Report

Posted 2 months ago

“If you can’t deliver a birthday card on, or before the birthday date, then you don’t really have a functioning business plan. You also don’t have a functioning customer service department. When I complained about a card taking 6 days to deliver, you offered ‘credit’ on my account. When I refused, you said you’d refund the amount paid . Still waiting …..”

Helpful Report

Posted 2 months ago

“As a Rockstar Influencer and completing the Moonpig campaign Love these personalized cards!”

Helpful Report

Posted 2 months ago

“ordered a card, flowers and balloon. They charged me 3 x for P&P (5.99 x 3) even though they all got delivered at the same time and day by the same delivery person. when i spoke with customer services they where rude and unhelpful "this is because we had to use 3 different couriers" - 1) not my issue 2) the same person delivered at the same time? no other company i have ever used has charged multiple times for one order due to there in ability to "deliver" Flowers arrived near dead and nothing like what i ordered. disgraceful company with awful customer service. Would not recommend in any situation.”

Helpful Report

Posted 2 months ago

“Dreadful-A present for me from cyprus,The chocolates and card were ok but the tiny rose plant arrived half dead,was thinking of using this system myself but if this is the quality I will find someone else,So bad,I dare not tell the sender.”

Helpful Report

Posted 2 months ago

Moonpig.com is rated 1.5 based on 1,270 reviews