Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 cards from moonpig.com 1 for anniversary and 1 for boyfriends birthday. I received the anniversary card on Monday as expected but boyfriend didn’t receive his birthday card until Friday the day after his birthday, it arrived tattered and bent! This happened last time I ordered at Christmas and was very disappointed as it didn’t arrive until February! Completely unacceptable, will stick to shop bought cards in future at-least I know they will be received on time! I feel sorry for any mums out there today who haven’t received there cards! MOONPIG YOU SHOULD BE ASHAMED OF YOURSELVES! I paid for a service and the service wasn’t delivered!”

Helpful Report

Posted 3 years ago

“Ordered Mothers day card on Wednesday 10 march paid extra for postage was expecting it by Saturday never turned up very poor service. I will not be using again.”

Helpful Report

Posted 3 years ago

“Received a bunch of flowers & card from my son & daughter for mothers day from Moonpig.com. Card was soggy. Box was soggy. Flowers were the same as all other 1 star reviews. Flower heads broken off, all other flowers and greenery were wilting and dehydrated. I didn't have the heart to tell them that they were the WORST BUNCH OF FLOWERS I HAVE EVER RECEIVED. Had better from a petrol station & the supermarket in the past. WASTE OF MY KIDS HARD EARNED MONEY. WILL ADVISE THEM NEVER TO BUY FROM MOONPIG AGAIN!!!”

Helpful Report

Posted 3 years ago

“I have just received some flowers from moonlight. They were ordered by my relatives in California. Quite frankly they are a disgrace. When I opened the wrapper the heads were falling off some of the sprays. I know this will have cost a lot of money but they certainly did not get value for money.”

Helpful Report

Posted 3 years ago

“Received letterbox flowers today from my daughter for Mother’s Day. Most of the flowers were broken, crushed and dehydrated! I don’t have the heart to tell my daughter how awful they are, as she is a student with very little money currently over 200 miles away at uni. Moonpig you should feel ashamed of yourselves!”

Moonpig.com 1 star review on 13th March 2021

Helpful Report

Posted 3 years ago

“I have used moonpig for cards over a number of years now and more recently the cards quality has really gone down hill. The card I have recieved today the front cover over laps the back and its seams you no longer get and envelope with it.”

Helpful Report

Posted 3 years ago

“Poor quality flowers for Mothers Day. Some flowers turning brown when they arrived on Friday, and one lily head broken. Too much greenery.”

Helpful Report

Posted 3 years ago

“As the last lady previously said. I can absolutely echo her review. I haven't the heart to tell my lovely son and daughter in law. Dreadful. Dry,broken,crushed and yellow. I threw at least 6 stems away.”

Helpful Report

Posted 3 years ago

“Have received a bunch of flowers for mother's Day today.They were disgraceful!Flowers Heads fallen off and dangling down.Leaves falling off and in poor condition.If you saw them in a supermarket you would put them in the bin!!I have had to tell my daughter who sent them, because I don't think Moonpig should get away with sending sub standard goods that are supposed to be special gifts.Especially at this time when people are relying on online .This is not the first time I have received poor quality flowers from Moonpig.”

Moonpig.com 1 star review on 12th March 2021

Helpful Report

Posted 3 years ago

“I received some letterbox flowers today as a Mother’s Day present. Absolutely disgraceful!!! As much as it hurt me I had to tell my daughter how awful they were in case she ever used Moonpig again! The flowers couldn’t even make it to a vase, straight into the compost bin!!!”

Helpful Report

Posted 3 years ago

“First thing I didn’t like was that my order was being delivered in two parts but I chose the same delivery date but part one of the order came a day early which ruined the whole surprise asthe wrong person took the delivery”

Helpful Report

Posted 3 years ago

“I received flowers today from my son who doesn’t live in the UK. I haven’t the heart to tell him what a disappointment they are. Broken heads; leaves and flowers (stock) gone mouldy; by the time I’d sorted them out and arranged them there was only about half a bunch left. I wouldn’t even grace it with the name ‘bouquet’! I’d just been to Aldi and bought enough fair trade roses and spray carnations for 3 homemade bouquets - under £12 for the lot! I know I still have a lovely card to open on Mothering Sunday, but really Moonpig seems to be set to disappoint with flowers judging by my experience and that of lots of other reviewers. Shame on you, Moonpig!”

Helpful Report

Posted 3 years ago

“14/3/2021 just received flowers for Mother's Day from my daughter, arrived on time, but on opening a Gerber head fell off and petals falling off the chrysanthemums, as well as a broken stem, bit sad and wouldn't like to tell my daughter, just sounds ungrateful, so wouldn't recommend, 5 days of lasting freshness they say, I doubt it😔”

Helpful Report

Posted 3 years ago

“Just received flowers from my son for Mothers Day.They are the worst flowers I have ever received.Lillies heads were off,the Roses are half dead.Very disappointed and I haven't the heart to tell my son”

Helpful Report

Posted 3 years ago

“Worst flowers I’ve ever received. Covered in black mould, lost of stems and side blooms snapped off. And to top all that off, they are a very merger bunch, which allows no fullness to hide the worst parts behind pretty blooms. A kick in the teeth for Mother’s Day, thanks for nothing moonpig.”

Helpful Report

Posted 3 years ago

“I have ordered 3 cards 2 on my account and one my wife ordered and all 3 times they haven't arrived on time. The notification says dispatched 2 weeks prior and yet another event looms (Mother's Day) and I will need to go to the shop to buy another card. Do not trust the dispatch or estimated delivery dates. Let down each time”

Helpful Report

Posted 3 years ago

“My daughter sent me moonpig flowers for mother's day. They arrived squashed,heads broken off stems and all appear wilted. Not good moonpig. I haven't the heart to tell my daughter.”

Helpful Report

Posted 3 years ago

“I had flowers delivered from a friend and thou I wouldn't tell her they were a waste of her hard earned money .In less then a week most of them were dead and what was left were a few tulips and some iris buds that look dead .I myself am a moonpig customer ordering many cards and never been dissapointed. I now know never to waste my money by ordering flowers.”

Helpful Report

Posted 3 years ago

“Flowers were half dead six buds on lilies were broken off laying in the bottom of bouquet, two other stems on other flowers rotten and dead, two days later most of the bouquet wilted, very disappointed and dissatisfied with my present”

Helpful Report

Posted 3 years ago

“Won’t be using them again! The customer service just don’t give a damn and make no effort to sort the problem out. The website was playing up when I was doing a multiple card order and no ‘send back to me’ option was coming up so had to put my name and address into my address book and do it that way. (I’ve used them for years and know what I’m doing on their website!) All my cards (personalised for named people) all arrived in separate envelopes with no spare envelope....and they suggest that I can reorder the cards and that I’ll get envelopes that way. You’ve got to be joking!”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews