Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no sign of our card a day after our wedding anniversary. Chat agent said order was lost in transit and offered a £5 credit and replace order which won't get delivered by next week..if only our anniversary was next week. A refund and a credit doesn't undo the stress and frustration caused. Lost faith and won't be using their services in the future”

Helpful Report

Posted 3 years ago

“I would like to know where my mother’s birthday card is it’s now a day after her birthday and she was so looking forward to it yesterday it’s the same for my sister who also purchased one.🥲”

Helpful Report

Posted 3 years ago

“The card did not arrive on birthday, even though bought in plenty of time! Very disappointed”

Helpful Report

Posted 3 years ago

“My friend sent me a gerbera bouquet yesterday for my birthday. They are half dead with some having broken stems and others having lots of petals missing. I can't tell her because she would be so upset. Very poor service from yourselves. I think you need to review your flower supplier.”

Helpful Report

Posted 3 years ago

“Stole my money scammed me out of 7 quid for my nephews birthday card never arrived apparently posted first class Monday and still no card!!! Will never ever use this cowboy company again GET OFF MY TV!!!”

Helpful Report

Posted 3 years ago

“Ordered a birthday card in plenty of time however card eventually arrived 2 days late! Won’t be using Moonpig again. Tried to speak to someone at Moonpig, no luck!”

Helpful Report

Posted 3 years ago

“Nearly £8 for a birthday card and it arrives two days late. Won't bother again!!”

Helpful Report

Posted 3 years ago

“I have been a customer for years, back when you could pre-pay balance then just order cards as needed. Over the years things have changed, you can no longer do pre pay etc, which is fair enough. However the final straw was when I wanted to change ISP and so need to change my email address. No. Cant be done. Basic gdpr request to update my details, nope. Will happily delete my account ( oh yeah they want me to lose that prepay balance). Suggested I set up a new account under new email. Then I will have to add all the names and addresses and birthday reminders again. If I am having to do that, it will be with a different company, one which allows my email address to be updated when I next change ISP. Bitterly dissapointed in this awful customer service experience. I will be using up my prepay balance and leaving”

Helpful Report

Posted 3 years ago

“Order placed for surprise gift. Advised Friday. Then changed to Saturday. Then wasn't delivered and returned. Can't call them up they have no phone service. The message forum crashes so takes an hour to sort something that takes 10 minutes. Huge inconvenience and occasion ruined by compensation of 3.49 delivery refund. Won't use them again.”

Helpful Report

Posted 3 years ago

“I ordered a card for my son's birthday last weekend. The card has not arrived. I then checked with two other people I have sent cards to in the last few months because I remember thinking at the time that it was not usual that they didn't say they had received their cards - they usually do. Neither had received. I cannot see how Moonpig can blame this on Royal Mail - it is incredibly unlikely they would have lost 3 orders. Therefore, they took my money and did not send. Are they scamming customers?”

Helpful Report

Posted 3 years ago

“Well.. First time experience and my last time experience... who wants to open a birthday card at 9pm... exactly nobody does... customer service has a copy/pasting tics.. thanks for the pasted info which is exactly same info i got from tracking too what you want me to do with that.. oh we don't manage delivery times so basically what you saying your entire platform is based on random luck of your delivery courier how the **** are you still running?”

Helpful Report

Posted 3 years ago

“Placed an order for moonpig on the 21st November for the 25th nothing arrived. It's the 1st still nothing has arrived Tried calling customer services unable to speak to anyone due to the volume of calls received. E-mail sent no response. I think the old fashioned way is still the best way by buying a card from your local greeting & giftcard shop. It's far too difficult to make contact with any on-line company when they have messed up. Now I'm £7 out of pocket. Moonpig you are the weakest link good bye.”

Helpful Report

Posted 3 years ago

“Ordered a card for my wife’s birthday it would be here day before her birthday 5 days later still no card emailed them just said we will send another card out told them didn’t want it as not her birthday and 5 days late I had no reply to the email”

Helpful Report

Posted 3 years ago

“I will never use Moonpig.com again. I spent a lot of time trying to amend the wording on a birthday card. I sent emails & heard nothing! My card arrived yesterday with no amendment made to the wording! Kristine King Unhappy customer!”

Helpful Report

Posted 4 years ago

“Terrible, we all blame moonpig, perhaps it is them, perhaps it's the thriving so and so's at royal mail, either way there's a 50/50 chance you won't get your order. Mine was a 100% chance of not getting it.”

Helpful Report

Posted 4 years ago

“Shocking customer service! I ordered a card, hoping it will arrive on the day of funeral (6th of Nov), but it didn't. Week after, the card with condolences still was not delivered ( 13th of Nov). Contacted the CS, been told the card might been lost, and it will be re-send. Another week and another excuse - the second card never arrived, as it might have been lost! Again! I do understand some delays, yet, you cant blame everything on the pandemic! No thanks Zuzanna”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Very poor customer care. I waited over a week for card to be delivered. Having emailed them I was advised that it must have been 'lost in transit'. I asked it could they could try sending again as I have left some leeway . No response from customer case. They took my money in 2 secs. That is the only thing that they manage to do quickly”

Helpful Report

Posted 4 years ago

“My Husband sent me flowers which when they arrived were practically dead and literally nothing like the description or picture on their site. Not cheap and complete rubbish. I felt really sorry for him”

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Posted 4 years ago

“I ordered a card for my 30 years old daughter I ordered 1 week earlier to have enough time to arrive on time. guess what. Never arrived I contacted customer service, very poor customer serve with so much excuses . donot use them to avoid disappointment”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews