Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOULD NOT TOUCH WITH A BARGEPOLE Ordered a card Monday for my wife's birthday on Friday. Now Saturday and still nothing here. Wouldn't be so bad but we can just about see Moonpig buildings from my house. They "helpfully" offered to resend the card - not much help and when I asked what was the point of that they didn't have an answer. WOULD NOT TOUCH WITH A BARGEPOLE”

Helpful Report

Posted 3 years ago

“Ordered Valentines day card for delivery 13th Feb. Noticed in email from them they say they're delivering 30th Jan. Phoned them to stop it and phones don't answer. Email them and they say they can't stop it. Useless service. Won't use again”

Helpful Report

Posted 3 years ago

“Received dried flower bouquet for my birthday. Very very disappointed they just crumbled everywhere, looked like they had been lying round for years. What a sad waste of money didn’t have the heart to tell my daughter 😢”

Helpful Report

Posted 3 years ago

“I will not use moonpig for anything EVER again. I ordered a card for my daughters 40th birthday on 30 December birthday 9th Jan. The card arrived 23rd Jan what do the use Post by snail trail? it would have been a lot bloody quicker The pig in the title says it all!!!”

Helpful Report

Posted 3 years ago

“I ordered a bottle of presseco as a gift with a personalised label . The label was all creased and looked awful very disappointed”

Moonpig.com 1 star review on 28th January 2021

Helpful Report

Posted 3 years ago

“My daughters 21st birthday card is not delivered at all, no information or explanation, an Absolute disgrace!!!”

Helpful Report

Posted 3 years ago

“STOP USING YODAL THEY ARE LETTING YOU DOWN :(((”

Helpful Report

Posted 3 years ago

“My Sister sent me some flowers.They were just left on the doorstep anyone could have taken them ! On opening them half were dead and flower heads broken off. I would never use Moonpig again haven't the heart to tell my Sister.”

Helpful Report

Posted 3 years ago

“This is the worst card app ever, it tricks you into ordering more cards and large cards and you end up a large charge too. It’s so difficult to navigate and the categories and selection not great.”

Helpful Report

Posted 3 years ago

“Two very dead plants from different people received, when complained about it via chat on line basically told sorry nothing we can do they were fine when they left... My family and firends paid good money for dead plants to arrive, wicked what a way to go Moonpig, customer service at it's best NOT!!”

Helpful Report

Posted 3 years ago

“The card I ordered for my nephew had his name spelt wrong on the front , should say Jacob they put jaoob , have sent emails and live chat but no answer and cant get through on the phone. I will not be using them again and will tell my family and friends how bad their customer service is and I recommend they use another company. The card is obviously useless and too late to send another now.”

Helpful Report

Posted 3 years ago

“Absolutely despicable. I ordered six hampers on 3rd December (to be delivered in time for Christmas) and none of them arrived. I am absolutely staggered at the response from Moonpig representatives, who were disinterested, unprofessional and unapologetic. I am bitterly disappointed...”

Helpful Report

Posted 3 years ago

“I wrote to them last week about a card for my mother that arrived chewed and wet but no reply . Do not use them they are Rubbish,”

Helpful Report

Posted 3 years ago

“Daughters 40th Birthday card failed to arrive. Due 2 days ago. More disappointing due to the present travel restriction so unable to personally deliver. Next time will support local card shop and GPO. AVOID”

Helpful Report

Posted 3 years ago

“I have spoken to customer service several times, each time they lie and promise a refund. I have now been waiting for a total of 31 days and yet when I call, they say they will start the process!! Totally disgusting!! I want my money!! Thieving cowboys!!”

Helpful Report

Posted 3 years ago

“Useless service. I tried to send flowers to a friend. There was nowhere online to leave my message, or select a delivery date. As soon as I had paid the order closed down. The online .’Customer Service’ was rubbish too.”

Helpful Report

Posted 3 years ago

“Birthday card somehow got separated from the flowers that was ordered at the same time. Was told the card was sent out First Class - 5 days later and still no card. Seems to be a common issue looking through these reviews so I won’t be a returning customer. Avoid unless you want disappointment.”

Helpful Report

Posted 3 years ago

“What an awful site to navigate. Cannot insert a new name in the address book. Really bad . Do not try to use.”

Helpful Report

Posted 3 years ago

“Begrudgingly gave 1 star. Flowers arrived as a gift for my birthday and all looked half dead, one stem the leaves were rotting. I wouldn’t recommend anyone wastes their money.”

Helpful Report

Posted 3 years ago

“I ordered 3 card to send to France. They got lost and never arrived . Moonpig customer service advisor was brilliant and resend them straight away.After few days,they arrived. I had some very happy nephew and nieces . Thank you”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews