Moonpig.com Reviews

“ I want an apology and a full refund of the delivery cost. ”

“ Personalised cards didn’t arrive/weren’t received by Royal Mail. Moonpig have said they will refund which is good but I won’t trust them again and go elsewhere in future. ”

“ They do not live up to the delivery dates even if you pay extra. Poor customer service, and insensitive customer service. I paid an additional $7.99 for speedy delivery, I did not get it and they would not refund me the money. ”

“ A week late, and they sent to wrong address. Then you have to chat to a bot and then a human online, who will just tell you to contact Royal Mail to sort it yourself. Royal Mail say as Moonpig are the sender, I can't do anything. Finally got them to say they'll send a refund...waiting now on it. ”

“ If you can’t deliver a birthday card on, or before the birthday date, then you don’t really have a functioning business plan. You also don’t have a functioning customer service department. When I complained about a card taking 6 days to deliver, you offered ‘credit’ on my account. When I refused, you said you’d refund the amount paid . Still waiting ….. ”

“ This reviews is about a junior sports car experience I ordered from moonpig if I could give no stars I would ordered last August for my sons birthday in September phoned to book a day couldn't get any that year was told to call back January got in contact with moonpig but couldn't get refund because it was out of the 30 day policy. ”

“ 4 days after the event date, was the earliest the Moonpig bot would even acknowledge me, and still said I had to wait until 3 days, who said AI would take over the world? Asked for an advisor, then an online one appeared Adam, refund or resend, seemed like take it or leave it, probably hardened by the customer anger and frustration. Not nice to be let down by Moonpig and not for the first time. ”

“ Having already put an order in costing £29.18 inc £4.99 p&p I received an email the next day saying that p&p is free to Moonpig Plus members throughout October. No Customer Service phone number available and no refund of p&p given. ”

“ Ordered cards for my dad 60th birthday. Allowed 4 days after expected arrival but they have still not arrived. So sad as I wanted to do something personalised & the moment passed. Still haven’t received the cards to date & they haven’t issued a refund. Extremely disappointing ”

“ Hopefully - going by the terrible reviews, they will have to!! If they dont immediately refund me, I feel so angry about what happened that I'll take them to a small claims court! From Julia. ”