Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers & a card. Arrived on time. Card fine, flowers wilted, dead heads on roses, complete mess. Tried to freshen them up etc...just went downhill, absolutely rubish quality. Tried several times to contact the company to no avail...webchat went from 26th in queue to position 4 then cut off. Several emails have gone ignored. No response to form on website complaing. Absolutely disgusting service. Poor quality items, even worse customer service. They have a 5 day "freshness guarantee" yet seemingly impossible to get hold of so forget that.”

Helpful Report

Posted 4 years ago

“Received flowers for my birthday on 22nd May. Followed instructions on the booklet and changed water etc. Its now 26th May and they are dead and drooping. To cap it all the delivery driver walked across our garden soil and everything to get back to his van as couldnt be bothered walking around!”

Helpful Report

Posted 4 years ago

“Ordered peonies for my daughter in law. Arrived in bud and opened beautifully. They were super and she was thrilled”

Moonpig.com 5 star review on 25th May 2020

Helpful Report

Posted 4 years ago

“A gift for my wife's birthday has still failed to arrive well past the day but its not that that upsets me its there total failure to try and contact me and resolve the issue the order is 9 days old they just don't care”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I ordered a bouquet of flowers and a "thinking of you" card for a funeral, to be delivered as close as possible to the funeral. I specified the day I wanted, and they have turned up 2 days early. Normally not a problem, but due to them being only useable on a specific day, I hope they don't wilt too much! And the card to go to the recipient has my address on it! While I did indeed have the goods delivered to my address....thank goodness!! I have not been supplied with an envelope to give the card to a grieving friend! The roses are also all brown tinged, which shows badly because it's an all white bouquet, and one side of the bouquet is squashed with the flowers flattened. Really ashamed to give this to my friend now, I'm very upset.”

Helpful Report

Posted 4 years ago

“I ordered a b.day card 2 month ago to make sure is arriving on time. I was on waiting chat for an hour I was 102 in a queue. I was disconnected with 10 people in front of me. Ridiculous! I hate them. Don't order..is waste of time and money.”

Helpful Report

Posted 4 years ago

“Ordered a card and beer present for my husband, ordered 10 days in advance as I appreciate with lockdown there would be issues, but Moonpig didn’t despatch it until the day before his birthday resulting in it been delivered two days late. I have emailed but never got a response. I have used them before but will never use them again.”

Helpful Report

Posted 4 years ago

“Ordered 3 x cards then needed to amend one of them before it was posted. Could not get through on the phone, it kept saying ring back later. Emailed 3 times, got nowhere. Will not use them again their customer service is dreadful.”

Helpful Report

Posted 4 years ago

“I ordered 3 bouquets of flowers all being delivered to different address. 2 bouquets were delivered within time specified but died within 4 days. The third bouquet was not delivered on the date specified and 4 days later I am still waiting. I have sent an email with no reply I tried calling on Monday 18th May waited 20 minutes on the phone but could wait any longer due to work commitments. I then tried calling again on Tuesday 19th May but the message said due to unforeseen circumstances they could not take any calls. Quick to take your money but do not deliver anything near a decent bouquet. (if in fact you actually do get a delivery at all).”

Helpful Report

Posted 4 years ago

“I ordered a birthday card and Thornton's chocolates 12th May 2020 and they were delivered to the recipient 14th May, she resisted the temptation and opened the parcel on her birthday, the 15th. She was delighted and I can only say Thank You to Moonpig, especially in the current situation.”

Helpful Report

Posted 4 years ago

“No card arrived. Ordered on 5th May. On hold for over an hour, No answer. I emailed.. No response. I'd like my money back now!”

Helpful Report

Posted 4 years ago

“Ordered card 26th April for May 1st birthday... Still not got it on 19th... Ridiculous”

Helpful Report

Posted 4 years ago

“Paid for 3 bouquets of flowers meant to cheer up family i cant see...arrived half dead and lasted 4 days max awful flowers.contacted via email several days ago.with still no.relpy.i want my money back!!”

Helpful Report

Posted 4 years ago

“Perfect for when you can't be bothered to go to a card shop or buy a stamp.”

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Posted 4 years ago

“I was sent flowers would not even have paid 3£for them no comparison to the ones from Sainsbury's and some from Tesco ,to think my son has spent money n them”

Helpful Report

Posted 4 years ago

“No help at all. Ordered a card and flowers a week ago and the flowers was delivered on the Tuesday and the card was meant to come Friday latest and never arrived! I emailed them to say it was still not delivered and had no response. So disappointed!”

Helpful Report

Posted 4 years ago

“Oh dear - a card just shy of £5 was ordered 8 days in advance of the birthday date - the birthday has come and gone and no sign of the card :( Chasing for a refund as I have just had to go out and buy/post another. For a company that specialises in this as their business - I would avoid and chance Royal Mail directly as they're not cheap and obviously can't cope during Covid.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Daughter ordered flowers for my birthday as I a shielding they arrived in a terrible state and were very crushed up. She complained and they sent an 'upgrade' pretty enough but definitely not buds and lasted three days and they are in the bin total waste of money I don't have the heart to tell my daughter because it meant such a lot to her to give me a gift because she can't see me - you should be ashamed to deliver this rubbish”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews