“I ordered 2 bike lights from Moose and a few days after ordering received an email from Heidi explaining one of my lights wasn’t available and offering me a swap or a refund. I chose a swap and the 2 lights arrived swiftly. I then found out one of the lights didn’t work so immediately emailed Heidi again and she got back to me straight away and said she’d send a new light as a replacement, which came a couple of days later. I think the Moose service was great. I’m only disappointed one of the (Knog) lights didn’t work. I’ve also had some difficulty with charging the lights I do have as the connection on one seems a little temperamental. I will persevere and see if it does the job. I’m sure if I had further queries Moose will help me right away.”
“Good choice of scooters and service. Pure Advance +Scooter purchased and very pleased with it. Recommended Moose to friends and they’re all impressed as well.”
“I want a refund the scooter is broken, I have emailed moose to return but they keep sending me wrong information for it to be returned I would prefer a refund”
Thanks for sharing your review. I can see we have been in touch with you throughout this process and tried to make the steps to return very clear. We are more than happy to refund you once your scooter reaches us back here at Moose, however this process has not been started yet due to the fact you have not booked in a collection with FedEx, which was made clear is to be done on your end. We have since tried to assist and do it for you and resolve this so it is disappointing you felt the need still to leave this review.
