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MORE TH>N Reviews

4.2 Rating 1,511 Reviews
81 %
of reviewers recommend MORE TH>N
4.2
Based on 1,511 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5

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I would strongly urge anyone considering taking out a vehicle insurance policy with More Than / RSA to go elsewhere. I was a named driver on a company policy where the limited company was the owner, registered keeper and policyholder. The vehicle was stolen from the company's registered business address overnight, and all I did , was report the theft on behalf of the limited company. Everything appeared fine until I tried to renew my personal insurance, where I found that RSA had put me on the CUE check list as the "driver" of the limited company vehicle, and that I had an "at fault" claim. On complaining to RSA, they said that the last driver should have been asked for, and that on theft they log the last driver as the named driver responsible. I clearly explained that the last driver was unknown, had not been asked for, and there was no legal text anywhere in the Terms and Conditions to state the last driver would be held responsible on theft. I escalated my complaint with RSA, and even involved the CEO, Mr Stephen Hester, but their final response denied my complaint, stating that it "appeared" I was the last person in charge of the company vehicle, and that policy wording would not specifically state the last driver will be logged as the named driver on theft. They then go on to state the personal information posted about me on the CUE system is factually correct. My understanding of contract law is everything must be in the Terms and Conditions at the inception of business, not something that can be altered or made up by one party as the contract goes along to suit their ends. When the last driver or driver in charge is not specifically given or asked for, and although RSA may want it to "appear" that they have determined who that individual may have been to suit their "procedures", it most certainly cannot be deemed to be "factual". RSA have effectively made two entities financially responsible for one incident, which only the policyholder should be held liable for. The ramifications of this are horrendous for every last driver / in charge individual of a vehicle insured by RSA on theft, where the vehicle is owned, registered and the policyholder is another person or company. I will be checking every vehicle I drive in the future that it is not insured by RSA, and will never do business of any kind with them again, as their "procedures" are created to cause as much financial damage as possible to their customers. My complaint is now with the Financial Ombudsman.
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Posted 4 years ago
Saved me money
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Posted 4 years ago
Terrible service I would never use again. A claim against our policy is still outstanding from 1 months ago and they have cancelled our policy leaving us with an outstanding amount to pay.
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Posted 4 years ago
Morethan are a scam company that tried to over double my renewal price to £3000. They take advantage of young drivers and their customer service is useless. Its like speaking to a brick wall. They also scammed me of my no claims bonus and paid out someone on a claim where i was not at fault. Save your self the hassle and avoid this company for insurance.
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Posted 4 years ago
Take money with out asking
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Posted 5 years ago
Renewed my insurance without advising me and i cannot even log on to view my policy
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Posted 5 years ago
Can’t wait to use again
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Posted 5 years ago
Good to deal with
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Posted 5 years ago
Additional letter to state a second address is authorised on the policy was not received. This was after 4 telephone conversations stating this would happen.
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Posted 5 years ago
Very good price and services.thanks
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Posted 5 years ago
good value
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Posted 5 years ago
I purchased this through a cash back website, I am still waiting for the amount to be paid
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Posted 5 years ago
Great service and polite.
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Posted 5 years ago
Good np probs
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Posted 5 years ago
Thanks for good service
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Posted 5 years ago
Good service
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Posted 6 years ago
Information on site is very good and easy to navigate and understand. Very pleased with experience of this site
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Posted 6 years ago
Good service, good price,
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Posted 6 years ago
Very good in all aspects excellent
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Posted 6 years ago
My attempt to switch from the Pru (who I had been with for probably more than 30 years) did not go very well. After I had bought my policy (installments) and attempted to set up the day the direct debit was to go out, I found I could not not access my policy to print the certificate off and received a letter outlining my DD payments on a different day to the one I had already set up. However, after complaining about the poor start, More Than have compensated me generously for their errors so all's well that ends well.
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Posted 6 years ago
Thank you for your review and feedback. Please e-mail us at reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma
Posted 6 years ago
MORE TH>N is rated 4.2 based on 1,511 reviews