MORE TH>N Reviews

Name: MORE TH>N
Rating: 4.15

4.2 Rating 1,511 Reviews

81 %

of reviewers recommend MORE TH>N

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4.2

Based on 1,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MORE TH>N 1 star review on 16th April 2021

Adam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be negative star not even 0. Home emergency service after validating says will take 4hr then gets text in hr saying will take 9-24hr for someone to come for a hot water tank leaking in the loft, damaging roof and electricals (even though stopped fresh water) calling again after spending time explaining it said will cancel next day booking and will find someone tonight. Again waiting few hour no update so called back they said cannt get anyone only next day 9-24hr window is open, told them house is becoming unsafe when water is already off, cannt stay with family they said will arrange hotel stay, will book and will call me back. Waited 30 min no call so called again back and said sorry we cannt book anything for night when I can find hundreds of hotels nearby with availability in bookings.com or hotels.com. Stupid excuse saying the booking partner cannt find anything. Every time lied and don’t even care to callback with update or say sorry, for searching emergency plumber they all did was dropped an email to some vendor and kept waiting. This isn’t an emergency service and insurance is fraud! Stay away from the fraud company! It’s all to do with cost of emergency as plumber charge less in business hours rather night rates! Complete nightmare”

Helpful Report

Posted 2 years ago

“I used to live in a drug troubled area where regular crime took place. Bad drivers and a lot of accident. More then insured me and took and upfront free of 300 pounds. I moved to a nicer area where there is less traffic, less crime ect and they wanted more money 25 pound extra was the quote. We disagreed with the price and it then went to a decision team as we felt there was no need for a rise in price. They have carried on taking money however came back with a decision saying they will not insure me at my post code. Now I have no money to start a new claim and 2 months ago I paid them 300 pound. Absolute scammers. I will be following this up with legal action but please if your reading this stay away. They have taken 2 extra payments since this went to a decision maker. I'm now about 800 pound out of pocket and have to get a solicitor involved.”

Helpful Report

Posted 2 years ago

“I give one but I want to give -1000. Absolutely disgusting company. They are scammers, don’t waste your money and don’t let waste you’re time for this rubbish company!! They received every possible information about claim and every invoice but they don’t want to pay because not! Again absolutely disgusting 🤮”

Helpful Report

Posted 2 years ago

“Terrible customer service. For my 2nd year of car insurance (which was over £700) they forgot to add me to the motor insurance database which led to me getting pulled over by the police. After complaining to morethan about this, the best they could do was give me a £10 giftcard. Switched to admiral and never looked back.”

Helpful Report

Posted 3 years ago

“Waiting for nearly four months for them to replace a boarded-up door. Totally unacceptable. Don't use More Than”

Helpful Report

Posted 3 years ago

“Terrible service. DO NOT USE”

Helpful Report

Posted 3 years ago

“Had a renewal quote ALOT more expensive than my previous years so said I no longer wished to be insured with them. Received letters to say I owe them £0.00 now CRS have suddenly came to recover a £98 debt from me that I owe more than. I have now heard 3 stories of why I owe this money, first story was I pay in arrears so hadn’t finished paying (no insurance pays in arrears) then it was I cancelled on them mid policy, then the new story is they auto renewed me 6th September when my renewal was 5th October so I owe them. Can’t get anywhere when ringing them and CRS debt recovery are siding with them as expected.”

Helpful Report

Posted 3 years ago

“Shocking service after been loyal customer for 13 years, they have found the way of not paying out for simple treatment. All customers stay away they are just a big scam!”

Helpful Report

Posted 3 years ago

“Customer service is awful. They denied we were covered for an accident abroad despite the fact we'd called them in advance to confirm cover was in place. I have called them more than a dozen times and spent 5hrs on the phone. Every time the advisor is apologetic and says that a manager will call me tomorrow but they never do. This has been going on for 3months now. Avoid them like the plague”

Helpful Report

Posted 3 years ago

“More than cancelled my online log in because I had not used it for three months ? I took out an annual insurance why cancel my internet log in when my policy is still running! Had to phone up to change cars then was told if I don’t do it online they will charge me £25 but I can’t do it online your admin dept have logged me out ? I have now cancelled my insurance and have gone with another company! Even though they charged me £50 it was cheaper than changing car with More Than.”

Helpful Report

Posted 3 years ago

“more than have moved there there renewal services to south Africa tried to sort out my insurance for over a week now because its like talking to a parrot they haven't got a clue, steer clear, going with another insurance company, now one that's in the UK”

Helpful Report

Posted 3 years ago

“Homeserve who carries out home emergency repairs for More than , Water coming through kitchen from bathroom so got water shut off traced problem to service pipe for cistern , phoned more than yes we will put you onto homeserve, We can send a plumber in 3 days time , terrible service, Will learn by my mistake and never renew with more than or any other company that Homeserve have a contract with”

Helpful Report

Posted 3 years ago

“Absolutely disgusted with this company, have had nothing but issues with undertrained staff. Have cancelled my policy as a system error which has happened several times since being insured by them in the last 3-4 months. currently left me stranded at a holiday park with no insurance facing more costs as now need late check outs. Would not recommend this company to anyone.”

Helpful Report

Posted 3 years ago

“Disgusting for pet insurance. Charged me £67 per month for a healthy cat who had never had a claim. The same amount as my diabetic cat. I had to de=insure my healthy cat because I Couldn't afford £134 for two cats I took out a cheap but dodgy insurance for my healthy cat. But after realising the came under a guise of a bad company I had used before canceled it sharpish. I would call more than greedy at best an at worst is unprintable.”

Helpful Report

Posted 3 years ago

“Can't cancel online, charged me £50 to do it, despite being one day over because I couldn't access a phone! What a scam. Also the Indian call centre is terribly organised. AVOID.”

Helpful Report

Posted 3 years ago

“Dreadful. 30% price hike despite zero claims for the previous 12 months and going from a 3.5ltr car to a 2.2 ltr with a higher safety rating. They don't care at all about customers”

Helpful Report

Posted 3 years ago

“This review for Anna from customer service she was Very helpful kind and friendly. Middle of the communication the phone line was disconnected but she call me back and sort out my problem Thank you Anna. God blesse you.”

Helpful Report

Posted 3 years ago

“I have just renewed my house insurance with more than. I spoke to a lovely lady called Julia whose customer service was absolutely wonderful. She was friendly and professional throughout the telephone call. I very rarely post reviews but I feel it was warranted in this case. Thank you Julia”

Helpful Report

Posted 3 years ago

“I’ve used more than for about 2 years to cover our buildings & contents insurance. They seemed professional and competitive in pricing. Unfortunately it all came crashing down when I went to claim for a lost watch (£350). They used every excuse under the sun to stop the claim. I think companies like this are an utter disgrace and should be shutdown. Insurance companies like theses are never there when you need them most. You’ve been warned, stay away.”

Helpful Report

Posted 3 years ago

“Do not waste your time or money, I begrudge giving them 1 star they deserve 0! Complete con artists, we were told that our cats surgery would be covered, I phoned and confirmed this twice however when it came to claiming they said it wasn't covered due to a pre-existing condition. The vets didn't say this was a pre-existing condition because it was so minimal they weren't worried, so we didn't know to mention it when we took out the policy. The vets also confirmed that the condition would not have caused the condition that needed surgery. So the reason they gave for invalidating our policy was not even linked to her condition in the first place! AVOID AVOID AVOID! We will be going elsewhere as soon as we can as I know longer feel I can trust them”

Helpful Report

Posted 3 years ago

MORE TH>N is rated 4.2 based on 1,511 reviews