MORE TH>N Reviews

Name: MORE TH>N
Rating: 4.15

4.2 Rating 1,512 Reviews

81 %

of reviewers recommend MORE TH>N

Company Reviews

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Metrics

4.2

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MORE TH>N 1 star review on 16th April 2021

Adam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My attempt to switch from the Pru (who I had been with for probably more than 30 years) did not go very well. After I had bought my policy (installments) and attempted to set up the day the direct debit was to go out, I found I could not not access my policy to print the certificate off and received a letter outlining my DD payments on a different day to the one I had already set up. However, after complaining about the poor start, More Than have compensated me generously for their errors so all's well that ends well.”

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Posted 6 years ago

Thank you for your review and feedback. Please e-mail us at reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 6 years ago

“We have been insuring our dogs for many years with MoreThan. Excellent cover, service and our claims have always been settled very smoothly, no fuss.”

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Posted 6 years ago

“It's almost 3 weeks since I purchased care insurance and I have not received ant documents. Twice I have requested them and been told they will be posted and emailed, but not even an email has reached me. I have not experienced such poor service before.”

Helpful Report

Posted 6 years ago

Thank you for your review and feedback. Please e-mail us at reviews@uk.rsagroup.com including contact telephone number, we would be happy to investigate any concerns that you have. Thanks Emma

Posted 6 years ago

“I have just become a customer of More Than, so far I have been impressed with your Customer Service, compared to my last Insurer. Regards Margaret Sprott”

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Posted 6 years ago

“No problems though from the email you sent once I purchased my house insurance you have not given me the link to click to enable me to register my account”

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Posted 6 years ago

“they were easy to give me all the information easy when asked”

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Posted 6 years ago

“Good customer service,and fair quote.I would recommend this insurance to friends and family”

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Posted 6 years ago

“Very happy with the service provided”

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Posted 6 years ago

“Always been accommodating”

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Posted 6 years ago

“Having changed our car we needed to arrange the change to the insurance policy. In the past this has been handled by a single person at More Tha>n. This time it took two people, one to arrange the new insurance policy and a second to cancel the previous one. Is this progress? Both were very efficient and professional but the whole process took 45 minutes. However, please with the policy conditions and the price.”

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Posted 6 years ago

“try navigating to the page where you actually register, took me a good five minutes, genuinely 5 minutes, I ended up finding it by accident. I don't know of any web site that does not have a prominent LOG IN link. And the page where you actually fill in your details can only be read by a 16 year old the font is that small.”

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Posted 6 years ago

“Pleased with service”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“problems starting out but was rectified as soon as I bought the issues to the attention of customer service. welldone.”

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Posted 6 years ago

“very happy with the service”

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Posted 6 years ago

“Friendly and quick service. Some of the descriptive documentation was a little difficult to follow when trying to make comparisons with other insurers. However we are benefiting from a lower premium ban switching to MORE TH>N.”

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Posted 6 years ago

“no review”

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Posted 6 years ago

“Purchased another policy and the price was cheaper and excellent customer service provided. Would definately recommend”

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Posted 6 years ago

“Fantastic price & service for car insurance”

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Posted 6 years ago

“My home/contents insurance is due for renewal in November. The renewal notice indicated a premium increase of nearly 20%., putting the total to well over £660. This was excessive so I got three on-line quotes for a basic cover for my house and contents, giving full and true specs, including one from More Than. ALL of these were around £230. I phoned More than to challenge the renewal quote and the very helpful assistant managed to find me a fine-tuned package for about 50% less than the original renewal quote. I took this new policy. Since then I have received emails confirming the new policy and also asking for over £600 for renewing the old one. This is inexcusable because someone should have designed the automatic system not to ask for renewals of superseded products. Also, because of the greedy renewal quote, you have come perilously close to losing me after being a loyal customer for well over 20 years!”

Helpful Report

Posted 6 years ago

Thank you for your review and feedback. Please e-mail us at trustpilot.reviews@uk.rsagroup.com including your policy reference and contact number, we would be happy to investigate your concerns. Thanks Emma

Posted 6 years ago

MORE TH>N is rated 4.2 based on 1,512 reviews