“I went into Morrisons in Barnsley this morning and asked Karen to help me find a product..She stopped what she was doing and took me to where I could find what I was looking for..Very happy as its not often some staff in there can be bothered to physically go to where I was asking..100% great customer service 🙂”
“I received n envelope addressed to my containing a set of vouchers £19 to use in store against purchases. I produced a £1 voucher for bakery. It was refused. Told to contact customer service and they would send a new set. I did. They asked for the envelope which had gone to recycle. Like always I put the vouchers in my purse. I explained I did not have the envelope just all the vouchers. Most I cannot use as an elderly woman I do not use some vouchers. They message back saying without the envelope they could do nothing. I am really angry that as a long term customer my honesty is called into question. Will look for a new store. Appalling customer service.”
“On line shopping very, very helpful delivery drivers but two weeks running very disappointed with strawberries. Week one the were just tiny making de- hulling them almost impossible. I gave up halfway through the punnet and threw them away. This week although they were in date at least half of them were so soft and mushy I once again threw them away.”
“Every single time I have used Morrisons local in Guildford (Stoughton road) the price advertised on goods is different to the one charged. I have raised this with their customer services and they have used excuses such as pricing is different in store to online. This is not the issue I’m raising - the price on the shelf in store differs from the price charged in the same store. They don’t accept responsibility and the incorrect pricing continues. Suggest avoid this store.”
“App prices are not indicative of actual store prices. Staff unhelpful/surly. Receipt shows more paid than shelf prices. Ridiculous. Won't be shopping at Morrisons again.”
“I went into Morrisons in Redditch, to do my shopping and I seen a cleaning woman with glasses being really rude to her staff, i really felt so sorry for that staff member it looked like they was about to cry.”
“20/6/25 4:30 26 clifton drive fy41nx his name was mick What a nice man delivered our croseries wery concerned about my well being Wouldn't leave until I said OK. I was very ill that day cancer So thank you Mick. My best mates name. Graham”
“Morrisons in New Greens is my local which I use a fair bit, although the shop tends to sell the more expensive items rather then their own brands the staff are extremely friendly and helpful Asma is particularly helpful and always friendly when she is working any problems she’ll deal with them straight away”
“Turned up at Morrisons Carlisle store at 10am to buy some Fillet Steak advertised on tv for half price , lo and behold I was told there was none as the delivery didn’t come. The butcher couldn’t look me in the eye so I knew he was lying and had probably been told not to put any out on the Sunday morning . I think it’s terrible that a store the size of Morrisons likes to dupe its customers into thinking they have great offers on when they don’t actually exist.”
“My motorcycle was stolen from Morrisons supermarket on Dewsbury Road in Wakefield Wednesday 11th June 2025 at 19:30hrs approximately.
This was recovered by the store manager Craig and Ahmed the security guard a short time later after they gave chase, thankfully they both recovered the bike. The bike has been badly damaged
Anyway my thanks go out to both of these great people who recovered my bike which was Craig and Ahmed - Thank you Guys”
“I would like to say that I spoke on the phone to Linda the Store Manager of Aylesbury Station store today Monday 26th May..having visited her store over the weekend. What a lovely lady. she was so helpful, friendly genuine kind.. pls thank her.
Kathy Backhouse.”
“My wife booked a home delivery for between 0900 and 1000 today. Nothing had arrived by 1040 so she rang Morrisons. After holding on the phone (which we will be charged for) she was given a lame excuse and told the goods would arrive between 1300 and 1500. She went out for urgent business planning to be back in time. Whilst out she received a call to say the vehicle had arrived at our empty house and had gone away again. They then said it would arrive at 1800 hours. Guess what it's 1935 and it still isn't here. Absolutely pathetic. Also 4th week on the trot that they are out of BOB milk.”
“At the start of the month I found a metal shard in some Morrisons own bread rolls. Fortunately I realized in time and spat it out before it was consumed. I reported immediately and was asked for an array of information (batch number etc.) which I'm sure is important if there has been a contamination but also a picture of the roll and where exactly located in the roll the shard was... I have finally heard back today to be told they "have found no signs of damage or wear on their equipment" and that I'm being sent a £2 voucher, sorry for the experience. The voucher isn't really necessary more alarmingly I've seen no alerts or warning in the store that there may have been an issue, despite being requested to post the shard and the packaging”
“5 stars – Truly the Best Sourdough Available!
As a diabetic, sourdough is the only bread I can eat, so I’ve tried many versions from various supermarkets – including M&S, Sainsbury’s, Tesco, and Lidl. None come close to the Best Crafted by Expert Bakers Hand Scored Seeded Sourdough Sliced Half Boule from Morrisons.
The flavour, texture, and overall quality are simply outstanding. The crust is beautifully scored, the crumb is soft yet chewy, and the seeds add a perfect nutty touch. It’s clear this bread has been made with real expertise and care.
Huge thanks to Morrisons and the Expert Bakers behind this loaf – you’ve created something truly special. Please keep it just as it is. Highly recommended!”
“Bought 2x sandwich platters for my 84 year old mum and her friends for VE Day celebration, along with some cake platters.
The sandwich platters were extremely disappointing, the ladies could not believe that there was No butter on the sandwiches. Come on Morrisons, at the price you charge a little butter would be nice!!”
“Terrible!! Thought I'd do a test online order as I usually shop at Tesco. Everything seemed ok until I checked out then several items were said to be unavailable even though they were available on the website. The next day I get a text saying other items were also unavailable.
When the driver turned up he said the baked goods I had ordered and were unavailable didn't get baked until later in the day and would only be available if my delivery slot was later in the day. I order 12 cans of pop, but only 8 turned up even though on the drivers sheet it said 12 had been dispatched.
Overall a terrible first shop. I'll stick to Tesco where I hardly ever get an unavailable.”
“My wife and I spend a lot of money in morrisons, but the steak and ale pie was appalling, advitised as steak and ale pasty ,it was more like a stew ,potatoes, onion, carrots, and a minimal amount of steak which was inedible, please sort it out as as far as we are concerned morrisons is value and top products
Kind regards
Malcolm smith”
