“I was treated like a shop-lifter when attempting to return an item on Monday. Complete lack of discretion or acceptance of my situation from customer service staff member Laura at the Aberystwyth store. I was told to return with more information which I did on the following Wednesday. Totally different customer service experience, Leo and Anthony the store manager were brilliant and did all they could to help put things right, but the wider circumstances behind this story and the way I was treated during my Monday visit mean I will never visit a Morrison's store again.”
