“Online delivery did not arrive on day stated. No contact from the company at all. Got an email the next day stating it would be delivered later that days I had already gone shopping as I needed items for my elderly mother. Rejected it and now fighting for a refund.”
“Why can other stores open for the elderly between 8am and 9am but Morrisons can not, I sent a e mail to there head office on the 22nd March and was told they could not send a reply, I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly, I rang head office no reply. so it means queueing outside in the cold for all elderly people, the government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be there answer”
“Morrison’s queue-it system does not work!
Every time I get to the front of the queue it directs to the Morrison’s website and then bounces straight back to the back of the queue.”
“Been to killingworth Morrisons today,it's a disgrace, no social distancing even from the staff,there walking straight into you,or standing talking to each other with no distance between them even the lady on the till said she had watched two staff standing together having a conversation for about 5minutes. Come on everyone keep your distance,especially at this scarry time.maureen”
“On 16 March 2020, having been advised by the Government that I was at-risk and should stay in for 12 weeks, I made two Morrisons online grocery orders.
The first was due on 21 March between 9 and 10pm. I received an email stating that the order had been dispatched at 7.15pm and which items had been replaced. No delivery materialised and at 11.47pm I was informed that the delivery had been cancelled. There was no response from the Customer Service number and, having emailed, I received a response apologising that online slots are not available!
My second delivery also did not turn up despite an email again confirming dispatch and replaced items.
I shall never shop at this store again as, frankly, they have lost my trust and confidence and have let me down. In a time where there are some true heroes in the community, Morrisons have been found wanting.”
“i ordered 3 chickens £9 and one pack of sausages for a disabled lady together with other shopping which most did not arrive, some substitutes costing double, and then the DELIVERY DRIVERS DELIVERED ONLY ONE CHICKEN INSTEAD OF 3 (bill for 3 chickens £17.46 as free range only) no sausages either.
MORRISONS DELIVERY DRIVERS ARE THIEVES AND STEALING PEOPLES FOOD, DISGRACEFUL AND SHOULD GET THE SACK!!!!!!”
“What’s the point of shopping online???
Over two weeks, my family’s order has been in, you have just Informed them that 38 items including milk, meat and other necessary items are not available. It seems to me you do online orders when the shop is practically empty of most
items-what is the point of offering a service that is clearly unreliable and not letting your customers know until, just before delivery- waste of time.”
“I visited the Redcar store on Thursday the 26th of March at approximately 12:30pm. With the coronavirus pandemic I understand staff may be stressed (I work in a shop too so understand) but there was no need for the utter rudeness a staff member gave me and other customers at self checkouts. As I approached the self check outs it was not clear which were open leading to confusion. The woman working on there had a face like a slapped arse and was the most moody/ unapproachable woman I’ve ever met she looked like she couldn’t be more uninterested and you felt like you were committing a crime if you wanted help. The man in front of me had some problems at the checkout and asked for help which she replied step back (not step back please or please could you step back so I can help) just step back still in a mood. There was one lovely young lad who was really helpful running round self scan to help everyone with a smile on his face while she stood and did nothing. Once I was on the checkout another woman came along but stood back from me again moody as anything. The first woman asked why she was stood there and she responded I don’t want to go near her (referring to me as I’m stood right there) and the other woman replied well you’ll be stood there all day she’s taking ages and smirked. At the end of the day I came to this shop to mind my own business and buy shopping for vulnerable people to drop at their house.I’m never one to complain but the utter rudeness in some of the staff here was unimaginable and I’m disgusted.”
“Hi Bob. All the supermarkets are the same so you are better off going to the store yourself. I am 79 and do so as far more chance than home delivery of getting what you want. Just be sensible and stay away from anyone not observing the rules. Iceland operate an hour for the older people. You could try them. Did you go the same store three times??!!!”
“I’m 72 self isolating so ordered Morrisons online over a week ago. I don’t horde, so needed milk, bread, butter, loo rolls and other essentials. All the cheaper items were out of stock, but was able to order the more expensive items, letting relatives know that an order was on its way. Shortly before delivery on the day of delivery I received a mail stating that 15 items were not being delivered, including loo roll, bread, butter, milk! Although, I was told these are available in store! I’m now out of basic needs. Thanks to Morrisons poor customer service!”
“I’m 72 self isolating and ordered online over a week ago. Most cheaper items were out of stock, so ordered the more expensive items. On the day of delivery, I informed friends and family that bread, milk, butter and loo roll was on its way. I don’t horde. Just before the delivery was due I received a mail stating around 20 items were not being delivered including loo roll, bread, butter, milk! Morrisons didn’t even have the curtesy to warn me so that I could make other arrangements! Shame on you Morrisons!”
“I’m 72 and self isolating. Over a week ago I ordered online. Although, most of the basic cheaper items were shown as out of stock, the more expensive items, bread, milk, butter, loo rolls were available, so I ordered, letting friends and family know that a delivery was imminent today. I don’t horde. Just before arrival time a mail was sent advising that around 20 items were not being delivered among them, bread, butter, loo rolls. Morrisons didn’t even have the curtesy to let me know in advance so that I could make other arrangements. Shame on you Morrisons!”
“Well, ordered online over a week ago as a 72 year old isolating. Telling friends and family, it’s ok; milk, bread, butter, loo rolls, coming today. Just before delivery on the day of delivery email stating 20 items not being delivered including bread, milk, butter n loo rolls. Why let us order them if they are not in stock. We also ordered more expensive items as the basics were out of stock when we ordered: these too were not delivered. We’ll probably have to risk going out to get basics. We are not hoarding, byw.”
“Online shopping delivery received PM today. Praise to James the driver from the Grimsby store for phoning for directions. And then local road closed by water board and he phoned again to find me, as on a detour.
Such care - I was worried I would not get the delivery. So BIG thanks to James.
The online order did not have a box for messages etc. I am On a new estate, that is not yet on maps. Rang for 50 mins previous eve to give this info. Unable to get through. Also no toilet paper although on website when ordered week previous and showing for today. I cannot go to store as disabled. Grateful to get a slot and delivery.”
“My wife chose a delivery date 16 April 2020 shopped for £98 of groceries checked out and told no available delivery slots. Cannot talk to anyone to see if order is live or not. Need to check whether or not it is to be delivered. we cannot leave the house. So much for helping the vulnerable. We are in our 80 s. Dont know whether to try somewhere else but might finish up with twice the quantity we need. Will find somewhere else to shop in future.”
“Shame on the people of Dover who seem a law unto themselves when it comes to shopping and their alarming greed which is depriving others. Do they never watch the news or read papers? This morning, Saturday 21st, I went into this branch, not to buy but to observe, and I was not unrewarded. Trolleys packed sky high and angry people no doubt taking it out on staff. Going by the items I saw in trolleys it is likely they would not have been allowed to purchase them all, but that is not the point. People, their is a national crises going on. It is the biggest since the last war. When are you all going to wake up and take notice!! When are you going to stop being so utterly selfish and uncaring!! When are you going to stop putting others at risk in the town and stop social gathering!! Is this town in some sort of alternate universe where all is well and fine thanks!!”
“I went into the Evesham store at 0830 this morning to find that there was almost no fruit or vegetables, no meat on the butchery counter at all, almost no pre-packaged meat, no eggs, no bread and hardly any canned or packet goods. The cleaning materials shelves were also almost empty - it all looked like a Soviet Union shop during the Cold War. I took my meagre shopping to the self-checkout and processed it. Having bought 4 small tins of tomatoes (the equivalent of 2 x 400g standard tins, which they didn't have any of), I tried to scan a packet of spaghetti, but the system wouldn't allow it as I had "exceeded the permitted amount". When the assistant came, she said that because I had bought 4 small tins of tomatoes, I couldn't buy pasta. The system also wouldn't allow me to buy a tetrapack of cannellini beans for the same reason. Nowhere in the store was there a sign saying that if you bought tomatoes, you couldn't buy pasta or beans, (or any other combination of goods) but the assistant got very shirty with me when I protested. Other supermarket chains state clearly the limits they are imposing (e.g. Aldi allows no more than 4 of any particular item per customer) but it seems to be too much trouble for Morrisons to make their policy clear. I have had problems with Morrison's before, particularly with pre-ordered items at Christmas, but this was the final straw. Needless to say, I shan't be going there again.”
“Complaint regarding the conduct of a black African security guard who is employed at the Sutton High street branch in Surrey. There are two cases that I would like to inform you about which I am disgusted with. The first case is my mother, a black Caribbean women who at the age of 76 years old who is still able to be independent and shop on her own when myself (her daughter ) is not always available. My mother is a loyal customer and was shoping at this store when it was known as "Safeway".
When my mother was stopped by this particular security guard because she walked back through the entrance barrier, she was approached by this particular security personnel and the following occurred:
1) She was told off for going back through the entrance barrier she had come in.
2) She was asked if she had actually bought anything from the store.
3) She was asked to open her bag so that he could look inside.
My mother said that she felt humiliated and forced by the Morrison's employee.Initially, she was in shock, as she could not believe what was going on.
The mannerism of this security personnel and how he went about the situation, was not professional and very uncouth.
Am I to believe that Morrison's security personnel are informed and encouraged to “take chances” in stopping suspicious customers, even if it means intercepting innocent people? Sutton is still a predominately white borough and has only changed in the last 5 years in regards to developing into a multicultural area and I have lived in Sutton for the last 47 years.
I do believe that the security guard is "racially profiling" customers, whether he is instructed to do so by such a big company or whether he is working off of his own perception. This leads on to another case that I was witness to at the same store. I stood by the entrance gate, with my mother and another black customer and witnessed this same security personnel stop a young black boy by the salad bar on his way out.
He made the young black man place his bags on the floor, remove the items and then asked him to show his receipt as proof of purchase. It actual turned out that the young man had actually purchased the items, he was accused of stealing. The incident was embarrassing, and humiliating for the young black man as the security personnel was not even discreet about his actions and could have lead the boy to his security room situated near the customer services desk.
In the end the security personnel had to let the young black boy go, and apologise as well.In that time 20 non ethnic customers could have walked through that door with stolen items. There was no respect and no discretion.
The security personal was asked by myself, my mother and the other black customer who were on lookers after the event, as to why he had to conduct himself in such a way. When he approached us, we were informed that "January is the month that customers steal the most". I did try to approach him regarding his unprofessional conduct towards my 75 year old mother the previous week, but he just walked off and dismissed us with his hand.In both of these instances I find that his actions are particularly troublesome. I hope as a retail store you take matters like this seriously and do not tolerate discrimination of any kind. I accept that stores have to check for shoplifting, but the guard's actions were discriminatory and humiliating. I am aware that retailers are within their rights to stop and question customers they suspect are stealing, but they should have proper grounds for doing so. I also understand that Individuals working in the private security industry have to be qualified and licensed by the regulator, the Security Industry Authority, which has powers to disqualify any who fall foul of its licence standards.
Is this particular personnel qualified and licensed?I am appalled and I want something done about this matter but customer services stated nothing could be done.”
