“Online shopping delivery received PM today. Praise to James the driver from the Grimsby store for phoning for directions. And then local road closed by water board and he phoned again to find me, as on a detour.
Such care - I was worried I would not get the delivery. So BIG thanks to James.
The online order did not have a box for messages etc. I am On a new estate, that is not yet on maps. Rang for 50 mins previous eve to give this info. Unable to get through. Also no toilet paper although on website when ordered week previous and showing for today. I cannot go to store as disabled. Grateful to get a slot and delivery.”
“My wife chose a delivery date 16 April 2020 shopped for £98 of groceries checked out and told no available delivery slots. Cannot talk to anyone to see if order is live or not. Need to check whether or not it is to be delivered. we cannot leave the house. So much for helping the vulnerable. We are in our 80 s. Dont know whether to try somewhere else but might finish up with twice the quantity we need. Will find somewhere else to shop in future.”
“Shame on the people of Dover who seem a law unto themselves when it comes to shopping and their alarming greed which is depriving others. Do they never watch the news or read papers? This morning, Saturday 21st, I went into this branch, not to buy but to observe, and I was not unrewarded. Trolleys packed sky high and angry people no doubt taking it out on staff. Going by the items I saw in trolleys it is likely they would not have been allowed to purchase them all, but that is not the point. People, their is a national crises going on. It is the biggest since the last war. When are you all going to wake up and take notice!! When are you going to stop being so utterly selfish and uncaring!! When are you going to stop putting others at risk in the town and stop social gathering!! Is this town in some sort of alternate universe where all is well and fine thanks!!”
“I went into the Evesham store at 0830 this morning to find that there was almost no fruit or vegetables, no meat on the butchery counter at all, almost no pre-packaged meat, no eggs, no bread and hardly any canned or packet goods. The cleaning materials shelves were also almost empty - it all looked like a Soviet Union shop during the Cold War. I took my meagre shopping to the self-checkout and processed it. Having bought 4 small tins of tomatoes (the equivalent of 2 x 400g standard tins, which they didn't have any of), I tried to scan a packet of spaghetti, but the system wouldn't allow it as I had "exceeded the permitted amount". When the assistant came, she said that because I had bought 4 small tins of tomatoes, I couldn't buy pasta. The system also wouldn't allow me to buy a tetrapack of cannellini beans for the same reason. Nowhere in the store was there a sign saying that if you bought tomatoes, you couldn't buy pasta or beans, (or any other combination of goods) but the assistant got very shirty with me when I protested. Other supermarket chains state clearly the limits they are imposing (e.g. Aldi allows no more than 4 of any particular item per customer) but it seems to be too much trouble for Morrisons to make their policy clear. I have had problems with Morrison's before, particularly with pre-ordered items at Christmas, but this was the final straw. Needless to say, I shan't be going there again.”
“Complaint regarding the conduct of a black African security guard who is employed at the Sutton High street branch in Surrey. There are two cases that I would like to inform you about which I am disgusted with. The first case is my mother, a black Caribbean women who at the age of 76 years old who is still able to be independent and shop on her own when myself (her daughter ) is not always available. My mother is a loyal customer and was shoping at this store when it was known as "Safeway".
When my mother was stopped by this particular security guard because she walked back through the entrance barrier, she was approached by this particular security personnel and the following occurred:
1) She was told off for going back through the entrance barrier she had come in.
2) She was asked if she had actually bought anything from the store.
3) She was asked to open her bag so that he could look inside.
My mother said that she felt humiliated and forced by the Morrison's employee.Initially, she was in shock, as she could not believe what was going on.
The mannerism of this security personnel and how he went about the situation, was not professional and very uncouth.
Am I to believe that Morrison's security personnel are informed and encouraged to “take chances” in stopping suspicious customers, even if it means intercepting innocent people? Sutton is still a predominately white borough and has only changed in the last 5 years in regards to developing into a multicultural area and I have lived in Sutton for the last 47 years.
I do believe that the security guard is "racially profiling" customers, whether he is instructed to do so by such a big company or whether he is working off of his own perception. This leads on to another case that I was witness to at the same store. I stood by the entrance gate, with my mother and another black customer and witnessed this same security personnel stop a young black boy by the salad bar on his way out.
He made the young black man place his bags on the floor, remove the items and then asked him to show his receipt as proof of purchase. It actual turned out that the young man had actually purchased the items, he was accused of stealing. The incident was embarrassing, and humiliating for the young black man as the security personnel was not even discreet about his actions and could have lead the boy to his security room situated near the customer services desk.
In the end the security personnel had to let the young black boy go, and apologise as well.In that time 20 non ethnic customers could have walked through that door with stolen items. There was no respect and no discretion.
The security personal was asked by myself, my mother and the other black customer who were on lookers after the event, as to why he had to conduct himself in such a way. When he approached us, we were informed that "January is the month that customers steal the most". I did try to approach him regarding his unprofessional conduct towards my 75 year old mother the previous week, but he just walked off and dismissed us with his hand.In both of these instances I find that his actions are particularly troublesome. I hope as a retail store you take matters like this seriously and do not tolerate discrimination of any kind. I accept that stores have to check for shoplifting, but the guard's actions were discriminatory and humiliating. I am aware that retailers are within their rights to stop and question customers they suspect are stealing, but they should have proper grounds for doing so. I also understand that Individuals working in the private security industry have to be qualified and licensed by the regulator, the Security Industry Authority, which has powers to disqualify any who fall foul of its licence standards.
Is this particular personnel qualified and licensed?I am appalled and I want something done about this matter but customer services stated nothing could be done.”
“I won't ever shop at Morrisons again. Visited today to find the shelves stripped bare and NO sign of restrictions on the amount of goods customers could buy. Disgusting exploitation of the current Covid-19 scare and people's tendency to panic buy. By contrast, Aldi, just a few streets away, were restricting buyers to no more than four of any one product and I was able to buy what I needed.”
“I suppose I should say I am surprised but alas I cannot. Inspite of all the publicity about stopping bulk/panic buying I witnessed the following in the car park of the Dover store. A woman with the boot of her car open piled high with loo rolls and kitchen rolls. In her trolley she had a load more which she proceeded to unload. Having done so she went back in, got more and simply went to another checkout. There are no doubt many more doing exactly the same. How wicked and wrong!! She was about 60 ish. What about the elderly etc? Don't they matter? What happens when they cannot buy anything? Shame on anyone who shows their lack of care. It is truly shameful, selfish and beyond belief and understanding.”
“Tried morrisons almond milk the other day. I have two words for it! Absolutely disgusting! Now for the details. Apart from the fact that it curdled in tea and coffee, it tasted of chalk. Awful! Never again. Nothing like the original Alpro almond milk.
A word of advice morrisons, if you want to copy something, at least try and do half a decent job.”
“Absolutely appalling online shopping service, the phone battery went flat before the our call was answered so we haven't been able to speak to them yet.
We've been trying to place an online order for over 24 hours & we get as far as the payment authorisation screen which is just blank. Eventually our basket gets emptied with the goods marked out of stock & the delivery slot gets cancelled.
We eventually tried another card which worked but it's a card that we don't want to use as we have a card especially for shopping.
Therefore the one star rating still applies because the the online shopping screen didn't give any information, the bank said the problem wasn't with them & we couldn't get through to Morrisons to query the problem & still can't use the card that we want to use.”
“Absolutely appalling online shopping service, the phone battery went flat before the our call was answered so we haven't been able to speak to them yet.
We've been trying to place an online order for over 24 hours & we get as far as the payment authorisation screen which is just blank. Eventually our basket gets emptied with the goods marked out of stock & the delivery slot gets cancelled.
We eventually tried another card which worked but it's a card that we don't want to use as we have a card especially for shopping.
Therefore the one star rating still applies because the the online shopping screen didn't give any information, the bank said the problem wasn't with them & we couldn't get through to Morrisons to query the problem & still can't use the card that we want to use.”
“Absolutely appalling online shopping service, the phone battery went flat before the our call was answered so we haven't been able to speak to them yet.
We've been trying to place an online order for over 24 hours & we get as far as the payment authorisation screen which is just blank. Eventually our basket gets emptied with the goods marked out of stock & the delivery slot gets cancelled.
Morrisons are taking incompetence to whole new level & they'll probably lose us as customers because we're now looking at Asda & Tesco. We've already bought our wine order from Aldi who do a next-day delivery service via a courier.”
“visited Morrisons, Woosehill this afternoon for a few bits for tonight. Got what i needed and went to self service checkout and last item checked (Razors) turned the red light on and the usual "assistance coming" on screen. I waited and waited but of course no one turned up even though some sort of employee (man in suit and glasses, Manager, Security, ?) was stood opposite me watching all this. Gave up after some minutes and walked out (minus shopping of course). Just have to go hungry tonight and go to a proper supermarket (Tesco) tomorrow.”
“ref:_00DD0ojDb._5003z258Z6U:
I will start by saying as a rule I love my morrisons store, food and staff. But back around the 24th Feb 20, I purchased a cheese and pickle sandwich filler, I used just that and nothing else on a tortilla wrap. As I was eating it I felt loads of grit, like eating sand in my mouth, I spat it out and found what I could only describe as a lump of soil with bits of grass there was black lumps of something in what I was eating . I rang straight away I got an email asking me to send detail of the packaging so that batch could be looked into and I presume removed off the shelves. I sent that email the same day, I heard nothing back, I went on to send 5 more emails asking why no one had been in touch, even just a sorry and thank you for reporting and confirm that batch would be taken off the shelves so nobody else would eat this contaminated food.
I ended up going in store where customer services kindly rang for me, they admitted not reading any of my 6 emails, the line was very bad and I think the lady said something about putting £5 on my more card.
I've since then wrote more emails (I have all the evidnce) and still nothing, I didn't want £5, I wanted action to be taken at the time this was reported. I've since wanted an apology and still to this day not even had that.
Totally disappointed and very annoyed that a complaint wasn't taken even a little bit seriously. I've been made to feel I was lying, I certainly am not .
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“The Scarborough Morrison’s has to be the worst shop I’ve been to especially the fruit and veg counters, I picked up a lemon , soft and mouldy, apples 4 pack , one was bad, brown and bruised and then I looked at the tomatoes , soft and gone to mush and split , I don’t usual write reviews but just had to after this experience, I couldn’t believe just how bad it was , the rest of the shop not much better, untidy , empty shelves , will give Morrison’s a miss from now on”
“I have given three stars only because of their lovely checkout staff in the Dover store. Aldi would do well to take note of how to treat customers properly, even the offhand ones . Also the checkout supervisor Michelle, who is lovely and polite.”
“Really sad to see the rapid decline of this once great store. Hardly any fresh produce on display, empty shelves, and finding members of staff is a rarity. Salad bar always empty, never any cakes left in bakery.... Store in Bishop Auckland looks poorly managed.”
“I have rated Morrisons since I worked on M60 near Oldham, amazing. OMG how they have failed myself and so many more, read reviews. How can an amazing company go so wrong. Packing too much, we use too choose! Changing aisle's every other week. Moving from groceries too clothing,homeware. I have heard from an ex employee they employ ex Tesco, don't rate them at all. We choose to go into these stores each week and not 1 of these supermarkets care about the in store shopper, its all about on line. So if your really listening, or reading haha, never happens, STOP STOP MOVING ITEMS. WHAT HAS HAPPENED TO MORRISONS AMAZING BREAD, AND CHOICES!!!!🤔🤔🤔😣😣😣😥😥😥🤐🤐”
“Really poor, prices are not clearly displayed. Most of what I wanted to buy I didn't because I didn't know the price. Empty boxes on shelves. Management stand around chatting in fours. Staff generally looking unhappy”
