“Delivery received 9.10 pm on 6th August . Bread that I was charged £1 for was originally 80p and reduced as it was at its sell by date !
Also frozen garlic bread defrosted !”
“What a shambles. Tried to use your system to obtain a refund on goods that were not delivered. 'Use the online form below' it states, but there is no form below. 'Login and find your order then select the refund tab it states', but there is no refund tab. I shall not continue, for I spent, with others, more that 2 hours trying to find what is obviously not there”
“I went to Morrsions in Greenock for dinner with my two grandsons around 5.30 this evening. Well done Morrisons for having 50% off all week. The lady who served us was lovely, couldn't do enough and I will be back. I wish all supermarkets were as generous as Morrisons, really was a lovely meal.
Thank you Isobel for the fantastic service tonight.”
“morrisons delivery due 5.00 pm ...4.00pm received email ..hovis bread and two more items out of stock ..surely they have substitute bread. ridic when my order has been wrote down a week...”
“The apparent overcharging of advertised prices at the Queenborough, Sheppey site, in my opinion has become far too regular.
Check your bill and hope for an apology!”
“For the last couple of months I have been using Morrison`s own brand gravy mixes, Beef & Onion and now the new Chicken & Sage gravy mixes, and i have to say these are the best tasting gravy mixes I have ever tasted, I would recommend them highly, Give them a try you won`t be disappointed.”
“My first visit to the pizza counter at Lincoln store was a great success. The service assistant Jess,was more than helpful and friendly. The pizzas went down a treat with my grandchildren,definitely will be back for more!!!”
“We tried ordering with Morrisons as we had booked deliveries with all other companies during the lockdown and thought we would give them a shot too. I had booked an evening delivery slot which came and went. I then had a text to say they would be delivering on time, that was wrong as they were already late. I then had a phone call to say they were running a bit late, I said they were already nearly 2 hours late and if they didn't turn up in the next 15 mins we were off to bed. Miraculously the driver did turn up 10 mins later. There was no apology from the driver and no social distancing. We asked if he was having a bad day, being that he was over 2 hours late, and he said it was a regular thing. Suffice to say we will never be ordering from Morrisons again, absolutely awful!”
“Went in to Morrison's pontefract (sunday morning )went up to hot counter the woman behind was in a mood there's a way to deal with customers and she was arrogant, im exempt from face masks for a genuine reason it made me feel she was been like this for that reason.Came to check out at the till again staff weard they need to learn there are hidden disabilities and not everyone is using it as a way to get out of wearing face masks.Managers you need to up your game and learn your staff to keep personal feelings out of it and to educate on hidden disabilities.”
“I have managed to shop online for the last two weeks gaining a slot. Being an NHS nurse, we are able to gain a 10% discount. However the discount codes given only deduct a 5% discount.
Twice now I have gone through the "Morrisons" customer service E mail system to get the right discount. Obviously an intrinsic error on their part yet its still happening and whilst I am grateful to Morrisons for the discount, the hassle related to it is become tiresome!”
“12.15 lunchtime 30th july 2020 binley.... hot food counter used to be a good place to get a tasty lunch, just picked up chicken dippers and fries..what happened ? absolute rubbish looked and tasted like its been there all morning as it must have been , it doesnt get like that in half an hour, thrown into a box by a surly woman who acted like she was doing me a favor, please dont say its because of covid there really is no excuse for serving stale dried out food by apparenty untrained staff, do it well or as with the salad bar close it down, will never stop here again for anything...”
“Queuing at check out horrendous. Would rather queue to get into store . Where was management! They should have been on shop floor helping their colleagues. Malton store”
“i went to do Morrisons Thornbury last night (first time since 24/7)
i had my mask on but i would say that about 40% of other customers did not. Why is this? Surely it is up to the Management of Morrisons to ensure for the safety of other customers and their staff that face masks are worn. I did ask the checkout guy who said it was up to Security - obviously they are not doing a good job if that is the case. also the queuing system wasn't working as people were just heading straight for the checkouts regardless of if someone was there or not (most of these folk didn't have masks on either) Come on Morrisons you are going to lose lots of customers if you don't get this sorted.
People need to feel safe.”
“Recently visited the Edgeley (Stockport) branch after some weeks shopping elsewhere. As expected, a huge range of products available and well laid out aisles made for easy navigation. So far, so good Making for the checkout is where things start to unravel. We've got a full cart of groceries. Individual self service cash points are empty but for baskets only. There are ten other belt cash desks, only four of which are manned, three unmanned and three self service belt cash desks where there are queues waiting. And waiting. And waiting. I would guess it takes the average shopper at least twice as long to complete scanning, loading and packing their groceries as it would with a till operator, and often much longer. After a twenty minute wait we finally got to the till and then battling with a couple of 'unexpected items in the baggage area' we paid up and left the store. This will be the last time we shop at Morrisons. Shame really, as the shopping experience was disastrously let down by the unacceptable wait at the till. Shape up, Morrisons.”
“I have just been to Morrisons and have been faced with at least 50% of staff wearing masks wrong. Noses not covered or pulling down past faces. Very disappointed, I thaught staff would be more responsible.”
“As most reviews have said most only had a day or two use by date, the wraps were not fit for purpose they were all stuck together no matter which way I tried couldn't part them they went in the bin. I complained about this I was told they would refund on my points card or return them to store, one don't have or want a points card and two they had gone in the bin. I also do online shopping due the pandemic and because I have to. When I said all of the above in an email I have never received a reply.
I have never had an issue shopping in store but online shopping the people doing it must be on a bonus scheme to get as many done as possible hence all the rubbish food that's sent out....My advice in a nutshell don't bother with Morrisons online.”
“Absolutely shocking service from Morrisons Online delivery today. I ordered several fresh meat products - ALL of which were less than 48 hours in date, some 24 hours and one TOTALLY OUT OF DATE (sausages!) - are they trying to kill me? - Shopping arrived all shoved tightly into 'falling apart' flimsy bags all just thrown in - a five year old could have done a better job. The driver arrived in an unidentifiable white van dressed in a pair of jeans (a bit of a shock, but to be honest, the least of my worries considering the state of my shopping. I had several substitutions which were not pointed out to me - my shopping was simply dumped in the middle of my garden path and the driver sped off. I know we are in the age of covid, but my tesco delivery drivers stands at my gate a good two metres away and has the coutesy to say hello and explain any problems. Totally unacceptable. I have complained through their cumbersome complaints system and am told I can expect a response in 5 to 7 days. Appalling. Never again.”
“I visited the Cafe at Newbold for the 1st time & had a lovely friendlly welcome off Ste. Service with a smile off the lovely young girl on the till. A lovely breakfast. (compliments to the chef). The atmosphere was so relaxed & i could have stayed there all day. Thankyou Ste you made my day 😊 will definetly be visiting again”
“Had my lunch in Kendal store today .waited for 20 minutes to get served,only 2 people in front of me . Meal came to find the chips were cold, a member of staff took it back no apology nothing. The meal returned still no sorry. The chips were hot,rest of the food on my plate cold . Last time we will be eating in there.”
