“l'am a long -time custome of morrisons and i have always been so happy with them .the delivery people are always lovely and helpful, the food is of a high quality”
“Because the staff will do there utmost to help,, you are at ease in a friendly atmosphere
Thanks to lorraine ,Alison ,Rachael, both angie's and many others who have the same work ethics many thanks for the help and compassion given to my ailing mother thanks to all at the victoria park netherfield”
“the fresh chickens have been priced at only £4 for a few weeks now ant are very tasty, a lot of their veg age only 3 for a £1:00, yes Asda have brought in certain veg at 20p each these are only a few though? I would also like to point out using the 'more' card, you get more -hence 5% back after £100 is spent”
“I have been a loyal Morrisons online customer for just over a year. Unfortunately, it has gone downhill recently with deliveries being delayed over an hour regularly and missing items that I have been charged for but not delivered. I am disabled and had to go out to a 24 hour garage to buy an essential missing item at 11.30pm due to my delivery being so late. As it was a garage I had to pay £8 extra to what I would normally. Unapologetic and rude call centre staff. Lost a customer. This is happening too frequently”
“I regularly order groceries for delivery online. This week I received my order but unfortunately they had packed my washing up liquid in with some perishables and cans and it had burst covering the contents of the bag. After the driver had left and I noticed I called customer services not to complain but to see if the driver was close enough to pop back and view the goods and credit me for the spoiled items.
I was advised that the driver was too far away and that I should keep the goods til they could return and that they would reorder the damaged items.
As a disabled person I really needed the items the same day as I cannot get to the shops. Whilst I appreciate that this was an accident I didn't appreciate being told to store the bag of goods until they could be collected....washing up liquid was all over my floor and work tops for me to clean up. And I had to request that the replacement goods were honoured at the original price. The customer service agent said one item was no longer on iffer but they would credit me with the 50 p difference. Am I supposed to be grateful??
It would have been nice if I had received an apology and maybe a refund of the delivery cost.
Perhaps I should send morrisons a bill to clean up the soapy mess... Or maybe instead of being nice about the situation I should have had a good shout. Clearly being nice and trying to be fair is not the way forward as I came off the phone feeling like I was to blame.
Time to try a new delivery service that cares....”
“Terrible company. Extremely high prices (catching up with Tesco) and fresh fruit that is an absolute disgrace. Their fresh veg is not much better. They are also introducing more self service checkouts in their stores. Come on people, don't use them!! You pay for staff on checkouts within every single thing you buy, no matter what it is or how small it may be. If you MUST use them then demand discounts for doing so. If enough of you do so they will either say yes or you can shop elsewhere. Apart from Aldi anywhere is better than Morrisons.”
“Looking for an item, couldn't find it. Spoke to an assistant ,who told me not stocked. Then she came to me at till with the items. Apologies, she had misinformed me.
So pleased she had bothered to keep Looking and then find me.”
“I sometimes shop online. I did so this week, edited my order this morning at 1am for my 19.30-20.30pm delivery slot. As always, there was a knock at the door and my order was delivered by 'Daniel'. By 19.35 it was all put away. Everything was there and no mix-ups or substitutes, the driver knew exactly whay he had to deliver and it was all ready on my doorstep. Fabulous service Morrisons,first class all round, I just cannot fault you. Thank you once again.”
“I placed my order for the first time yesterday it arrived on time despite the awful weather. All my selections were there including fresh baked items. Simon the driver was really cheerful. Thank you Morrisons I will definitely order from you again.”
“two stars for company, four for staff
Hi, visited my local store in Redditch today which l have shopped at for 11 years and despite the temperature outside the store inside was very cold, I needed some old points added to my points card and whilst at the customer services desk I got talking the lady and mentioned the coldness of the store and she said the heating hadn't being working for some time and despite the customer complaints the management hadn't bothered to fix it (guessing there offices are okay). But what's worse that these staff are working in freezing conditions and are shivering most of the day and this ladies exact words "staff dread coming to work because of the coldness in-store and having to work in it for hours". Morrison's should be disgusted in themselves and sort this now!!!!!!”
