“Charge a load more for substitutions but do not explain this clearly at all even when I asked the driver. Hold times of over 55 minutes to try and get through. And a forced bag charge for orders that don't need it.. still on hold bet I don't get through.”
“Ordered over ÂŁ50 worth of items and oy 2 get delivered..they emailed me at 20.30 pm and the driver turned up at 20.35...with just 2 bottles of prosecco..call them and ah.....surprise surprise..they close their lines at 5pm.......I sent the driver back with he 2 items...absolutely not worth the carbon footprint as I could have gone to the store of I had known”
“I have held a delivery pass for years, during that period I have on occasion occasionally returned goods with a short date. However recently this has not been occasional, it is every week, in fact some items are out of date the day they are delivered. It got so bad this year that despite having a pass I chose to drive to the store and shop, a huge improvement. They are becoming so bad it's time to leave, plenty of competition, sad.”
“Never buying from your shop again, price increases everytime I go in on every single item, plus the way you spread a tiny work force across your entire shop is outrageous...you are a tight greedy organisation and I will never buy anything from your store again.”
“High Wycombe in store key cutting service - I think I was served by Colin 27/11 10am, he was very helpful and really went the extra mile to help me. Great asset to your team”
“Ordered online nutmeg clothing on the17 th got an email on sun 21 st to say items were despatched checked on 22 nd to get an eta was told del to store was tues 23 rd waited. For notification nothing so emailed to be told now sat 28 th waiting !”
“Roll on the takeover, roll on the new owners because they really need to strip everything and start anew from top to bottom, overhaul some useless rude staff, clean up the stores and fill the shelves, this dire lot we have now are utterly useless, just hurry up new owners!”
“HOLLOWAY STORE N7, what an dirty, smelling place, trollies around checkouts filled with meat, frozen stuff and produce to put back on shelves which will give you good poisoning through defrosting and the meat going off colour. Staff have a I can't be bothered attitude and don't want to be there by the looks of it, prices have gone up alot, this place/company are robbing the customers blind and the 1 Litre Baileys is advertised as ÂŁ9.99 but checkouts charge you ÂŁ12, the new owners have a lot to do with this company, personally this place should be closed down and a Sainsburys or Aldi or Tesco should be put there!”
“I’ve been shopping occasionally at Morrisons since moving to Somerset. My nearest branch is Glastonbury. For the majority of time it has been good and staff ok, however after shopping there today I was surprised that a lot of the fresh vegetables seemed extremely wet in their bags, particularly some of the potatoes. I did however buy a bag of Maris Pipers but what a disappointment! Despite the bag being damp I assumed it was because they had been kept in a refrigerated area, however, once I opened the bag the spuds were extremely wet and soft which isn’t like Maris Pipers. I’ve had to throw out at least half of the bag. So if any other customers are buying any fresh vegetables, make sure the bags aren’t wet or even damp. Also there were no large unsliced bread in the bakery department which was also a disappointment. So sadly I think it will be a few weeks before I will go back.”
“IT IS OF NOTE THAT THIS DISGRACEFUL COMPANY HAVE INCREASED THEIR FUEL PRICES TWICE IN ONE MONTH. LPG IS NOW A STAGERING 72.9P PER LITRE, TWO WEEKS AGO IT WAS 57.7P PER LITRE. I REMIND YOU THAT MORRISONS HAVE A REPUTATION OF POOR FUEL MIXES TO START WITH, SO TO INCREASE THESE POOR FUEL MIXES EVEN MORE IS A DISGRACE, AND AFFRONT TO ITS CUSTOMERS AND AN ABUSE OF CONSUMERISM. SHOP ELESWHERE IS MY ADVICE.”
“I shop at your northampton store 100 every week and I always find people on check out very helpful and friendly pat and lesley on customer services are so helpful and pleasant nothing is to much trouble for them really nice ladies”
“Staff in this store are are incredibly rude especially on the counters and especially on the fish and deli counters, shop floor staff really are unhelpful and checkout staff talk amongst themselves and ignore the customers, overall a dirty horrible looking store with mice running about and stock is all over the place, overall a horrible place and no wonder you barely have customers with Lidl, Waitrose and Iceland a few doors down, just a horrible store, should be closed down and put a one of your competitors there! This is Morrisons Holloway Road Store.”
“I'm not usually one for reviews but I just had to give my opinion on this American takeover bid for 6.3bn! And what do we get from this US investment group? we'll I'll tell you, prices have already risen on a number of Items, food quality has deteriorated, no plastic bags when asking for some, etc. Sorry Morrisons but I'm off to shop somewhere else, GOOD RIDDANCE!”
“Went to petrol station YEADON CHARGED ONE POUND TWICE FOR USING AIR LINE IN 2 SEPERATE DAYS SUPPOSED TO BE 50 PENCE RUNG CUSTOMER SERVICE THEY TELL ME GET IN TOUCH WITH MY BANK ABOUT IT WHY SHOULD I HAVE TO GET IN TOUCH WITH MY BANK THEN GO BACK TO STORE WITH A RECEIT YOU DONT GET RECEITS FOR AIR NICE LITTLE EARNER FOR THE ROBBING BASTARDS DONT YOU AGREE JUST LOST A CUSTOMER BEEN GETTING WORSE FOR LAST 2 YEARS SELLING A LOT OF SUBSTANDARD FOODS AT HIGH PRICES SO PEOPLE BE CAREFUL BIGGER ROBBERS THAN DICK TURPIN”
“Staff at your HOLLOWAY store are miserable as sin and down right rude, checkouts seem to be a thing of the past now here (maybe lack of customers now boycotting you) and when you go to self checkout and the lights go red, staff bump you out the way to get to screen no excuse me, then they are huffing and puffing and tutting and even the mutter of the F word comes out, over the years this store and staff have deteriorated very badly, it's a very dirty looking place and staff don't work at all, just chatting, I can see this store being sold and either Aldi will buy it or flats will be made and they have taken away the customers toilets and have a little coffee shop there, imagine the smell from the under ground plumbing 🤢”
“Good evening.
Today, returning from work, I got to your store at Wimbledon around 10:15 p.m. for a little shopping and bought granola, what was my surprise at home when I saw two stickers with different dates.
I am really not pleasantly surprised, so far I really considered your network to be full of professionalism, in these times when everyone is fighting for a customer to do such things, shock !!!
Mark”
“Horrifying experience at the Wimbledon store at approx 7:15 am on 3rd November 2021. This very aggressive employee at the self checkout till called “Mary” went after me because I picked up a plastic bag, which she insisted I wasn’t going to pay for (though I was still at the till and had approximately ÂŁ70 with of stuff that I was buying). She became abusive, making faces and used the “F” word in front of my 7 year old, who was absolutely traumatised. The other employees had to literally drag her away due to her body language. Very threatening. Seems mentally unstable.”
