“Cancelled our home delivery order without telling us. We both have covid and now also have no food. Refused to offer any good will offer and their best suggestion was to order same day grocery delivery for extra charge from Deliveroo or Amazon. Absolutely disgraceful.”
“Just finished shopping in your Holloway Road Store, yes it's Christmas Eve and yes it's crammed but your COVID restrictions and appalling, your staff are disinterested in anything, staff are coughing and maskless, sorry Morrisons but your products have gone down hill and are way way expensive, what management team you have running this store are a shambles and need to be replaced, hopefully in the new year the new owners will either replace staff or shut the place down and sell it off, not a nice place anymore, waitrose down the road have quality products and funny enough are a tad cheaper than you on some products hmmm 🤔”
“I bought today your , so called THE BEST 2 COD FISHCAKES IN PARCELY SAUCE.
to be honest they are the worst tastless fishcakes I have ever had..
I would call them parsley potato cakes, zero taste of fish, and potatoes is watery”
“Always have a xmas dinner at your hunslet cafe the food has always been good, but I went in on 20/12/21 and must say the dinner was awful, I did not eat it, the mash tasted powdery, the roast were not cooked well and hard, the stuffing was undercooked,the sausages were still pink and the sprouts were chewy mush, the only thing I ate were the carrots also the meat was bland and stringy a member of staff went out of their way to bring us some extra gravey, which was good, I usually enjoy the meals I have at your cafe but this was totally unacceptable as I was meeting a friend for our Xmas dinner together, it was totally disappointing, I cannot fault the staff as they were very helpful, but I do not know what ingredients you were using, definitely not up to your usual standards. Sarah thompson”
“Seriously Morrisons your customer service skills and staff have gone down hill, why is your Holloway Road Store in Hertslet Road, why are your counters and checkout staff absolutely rude, what is the point in having them, if they don't want to serve people get rid of them and just have self help checkout, because by the looks of their miserable faces they don't want to serve the customers. The new owners need to sort out this company and get rid of that stupid coffee bar you have built, what a waste of money, Lidl is across the way so off I pop, adiós Morrisons.”
“Truly just a level of absolute garbage when it comes to customer service. You even wonder if these people have support workers or carers because it’s hard to fathom that being this stupid they are allowed to be unsupervised for any length of time.
Ultimately what you do have to accept is they don’t care, And of course they take no responsibility whatsoever when it comes to addressing the actual issues you raise. You can only mention that there is the potential that they are there on the special bus licking the window oblivious to their own stupidity.”
“My elderly parents received a home delivery today.
Items missing (every time and never substituted) and even worse items were missing that we were charged for.
Plus items that I very clearly ordered did not even show up on the order as items that were unavailable in store.
Overall not great and it concerns me as to how many items have been missing in the past!!
I find the local store dreary with invariably appalling selections of fruit and vegetables.
We are moving to Sainsburys.”
“I just want to say a huge "Thank You" to Tony the Manager at Morrisons, Fleetville, St Albans. Tony will go the extra mile in helping his customers, he is always very professional, is happy and polite and sure to be missed by everyone when he leaves the store in the New Year.
Good luck to you Tony.
"You are one in a Million".
K Vincent”
“Went in your Mansfield wood house store today . Most of fruit and veg empty and what was on sale a lot of it didn’t look very fresh . Meat on sale not as nice as it used to be. Standards are way lower than they used to be . I know coffee is going up but I consider a price hike of two pounds for kenko coffee in a week a rip off . Two pound cheaper everywhere else.”
“Surely all your staff are not medically excempt from wearing face masks! Come on Morrisons pull the other one, if customers are abiding by the rules then so should your staff ( those who are not medically excempt at least) your stores are death traps with staff coughing into their hands and wiping it on their clothes. You have lost my custom, I hope these new owners when they take over see sense and do something about your stores and staff ASAP!”
“We lived in Warrington for 22 years and we were pleased when the store opened , 5 minutes away instead of going across town to other supermarkets . There is always ample parking and bonus getting petrol same time as shopping . Have recently discovered Morrisons" The Best " produce have been happy to purchase more , it is very good , also the clothes are good value. Best of all are the lovely helpful staff , without exception their customer service makes it a pleasure to shop there . Difficult to name individuals as they are ALL excellent from checkouts to lottery counter ,customer service , shelf and restocking staff all very helpful . Thank you all. We have moved away and the staff at the smaller store are also very nice .”
“Don't think this company will be around much longer when this take over happens. Morrisons have lost its way big time and gone down big time and staff are very glum looking and very abusive to customers, it must be the knowing that they won't be around much longer.”
“Keighley morrisons - Sat 4 pm, many people not wearing masks, including staff, despite store being quite busy.
Will not use this store again. Customer services were not interested in my concerns.”
“Just had the worst breakfast. Used to be nice. Quite cold, one butter for 4slices of toast and no marmalade which had been paid for. No cups for the hot drinks. After asking lad with mask half way down his face, he shrugged his shoulders and went to get some. Came back with one. Said I needed two. If looks could kill lol.
Not again”
“On Thursday 2nd December I went to my local Morrisons at approximately 5pm.
I was dismayed by the number of customers (over half, approximately) not wearing masks and moving about freely without being challenged or simply talked too by Security staff despite the change in restrictions and the obligation to wear masks in shops.
I asked to see the manager of the supermarket and explained my surprise and feeling of insecurity. The manager responded that the restriction was not law and that therefore it was impossible to enforce. It needed to be voted in Parliament before enforcement was possible.
I went back home and checked on the government site. The restriction was legally effective and "people were required by law to wear masks in shop and public transport".
I am surprised at such lack of knowledge from a store manager. Can this be dealt with as a matter of urgency. The store is incredibly unsafe at the moment and is a place were contaminations are spreading.
Being a very regular customer, I have decided to address the matter internally. Impossible e-mail not working and robot Tel.”
“Dreadful customer service. Despite staff in store doing all they could to help with a money off voucher and apologising profusely, they advised I contact customer services who would resolve the situation. Purchased goods well within the terms and conditions on voucher. Wouldn’t go through till and was advised ‘this happens a lot’. Initial email email asking for it to be resolved resulted in reply it wasn’t in T&Cs. I then quoted T&Cs and email was then ignored. No way to treat a loyal customer of many years. Very bad reflection on the company as a whole. Staff in store did all they could to help but customer service couldn’t have cared less.”
“Staff standing about gossiping and talking not interested in customers or their jobs so it seems, stock is dreadful and the store is very old looking and dirty and cramped not spacious at all, hope the new owners close this branch down, avoid at all costs, this is Morrisons Holloway Road Branch, p.s nearly all staff excempt in wearing masks apparently, not safe at all.... AVOID AVOID AVOID”
