“I have used Morrisons online since it began in cooperation with Ocado. Now they deliver from the store at Starbeck, Knareborough and it has never been up to it from day 1. Now in these difficult times it is even worse. My husband and I are in our 70s, self isolating and according to Morrisons are priority customers. My last shop, and it is my final one, never again, delivered a couple of days ago had almost half the items missing, unsuitable substitutions and items charged for which were not there. Items missing were basic ones....cucumber, sausages, beef mince, butter, parsnips etc etc. Be advised!”
“Thankyou Morrisons you have impressed me with your kindness.
The previous review is mine. To cut a long story short... An online delivery didn't arrive on Saturday.I was told it was being delivered again on Sunday. Then later on Sunday I was told it was cancelled completely. I got totally stressed out.
However by Monday Morrisons totally redeemed themselves. Thankyou so much for getting back in touch and sorting this out.”
“My previous review describes some of the stress and predicament I was left in due to Morrisons not delivering and then fully cancelling off an online order.This was through no fault of my own.This all started on Saturday night and continued on Sunday.
However on Monday morning they got in touch and have totally redeemed themselves with their apology and kindness.
Thankyou so much.”
“Online delivery from Morrisons didn't arrive. Due between 8 and 9 last night. Got text saying they were on their way. Three hours at window looking for them arriving. Got email sent in the early hours of last night saying order was cancelled.No reason given for not delivering. Can't get a reply by email from customer services.Can't get a online update after making initial contact with customer services last night.Told on phone the reason given by shop was that they couldn't find me,but they have delivered before. I live 2 minute drive from shop. I have a heart condition so rely on online shopping at moment. Bank had authorised payment so that can't be reason. Very distressing experience.”
“If it could be zero I would, since the Hasting store has been handling online delivery they do not deliver half of what you order and then only informed you by email 5 minutes before delivery which was already 1 hr late, this was @ 6.45 pm (for a 4pm-5pm slot) so they had plenty of time to inform me beforehand and this is not the first time this has happened. Having to pay a delivery charge (£4.50) for only some of your order makes you feel like being Ripped Off. I did try cancel as soon as I knew the situation but they do not answer the telephone. We all know that sometimes things are missing but they could have informed me at the time it was "picked" and they could have offer an alternative. "At this time" is no excuse as others can deliver.”
“Visited Parkgate Morrisons today at approx. 1 o'clock. Totally disgusted with this store. Too many people in there. I wasn't able to distance myself at all. Then to add to the injury every single till was open. In other stores they open every other till so that it is completely safe.”
“We have morrisons delivery every week and although lots of things are out of stock we have managed for over a year! Today apparently the van broke down and by the time it was repaired the fridge and freezer stuff could not be sold! We had 30 items missing! The driver was so apologetic and said someone should have rang us! I rang customer services and he said he would ring the Beverley shop and I tried no answer . We are self shielding so cannot go out and are both in our seventies! There will have been several other orders who had the same . I understand how busy they are but just a phone call would have helped! Good job we have family who could help us out. Very annoyed.”
“Pakefeild Morrison’s very poor social distancing in store staff only consontraiting getting people to a till isles over crowded at times children running round .do Morrison’s know something about the lockdown lifting that the rest of the country doesn’t. Not impressed 😆😷”
“Terrible own brand versions of food
Not giving customer options
Shame on the government for giving so much
Guess they look after the politicians 🤷🏿♀️”
“Reply to my e mail for refund of faulty and substitute items 8 days later. Stating that I need to keep all items that are non perishable until after the lockdown and then return them for a refund in store . We were substituted with items that were far more expensive than we had ordered on all the items and by 8 days we had had to use them anyway, dog food, toothpaste, luxury items I don’t think. Disgusting service and I explained we are both shielded and cannot go out. Yes she said most people are !!!
I will never use Morrison’s again.
Common sense appears to have gone out of the window at head office or wherever the e mails and phone calls come from. People can not afford to stand out of money especially in these difficult times.
This was an online food shop”
“I agree with that last review big time. Nasty company. Especially their so called fresh stuff. Their strawberries will be at least half gone off as are the bananas etc. Bread and cakes past their BB dates but still same price.”
“Well shame on Morrisons too for allowing people to bulk buy in the first place. In my local Morrisons in Kent, near the coast, you queue up to get in two meters apart. Once inside all sense of distancing is forgotten by customers and staff alike. Staff rub shoulders with each other filling shelves etc and it is not until approaching checkouts that any sense of distancing is employed.”
“Morrisons like all supermarkets deliver based on availability in stock on the day of delivery. This has always led to a small amount of missing items or substitutions. Whilst most are all dissapointed with the shopping experience of recent we should consider that this is purely a result of mad hoarders that have raided the supermarket shelf bare on a daily basis, shame on them not the supermarkets!”
“In these unprecedented times, Morrisons put themselves out as helping the shielded, this is not the case, they need to take a leaf out of Sainsbury's book, I am in touch with two other people who are being shielded, Morrisons have no priority for people who are on total lockdown due to underlying health issues, will NEVER, step foot in a store again”
“That previous review is so very true. Queue up to get in paced 6 feet apart. That's ok. Get into store and all the social distancing is quickly forgotten by customers and staff alike, and yes, all way through store until you get to checkouts. It is shocking, with staff ignoring any semblance of safe distancing between each other too. This is in the Dover store. The worse offenders amongst the public are those kitted out with masks and gloves. Maybe they feel they are immune with their false sense of invincibility.”
