“Reply to my e mail for refund of faulty and substitute items 8 days later. Stating that I need to keep all items that are non perishable until after the lockdown and then return them for a refund in store . We were substituted with items that were far more expensive than we had ordered on all the items and by 8 days we had had to use them anyway, dog food, toothpaste, luxury items I don’t think. Disgusting service and I explained we are both shielded and cannot go out. Yes she said most people are !!!
I will never use Morrison’s again.
Common sense appears to have gone out of the window at head office or wherever the e mails and phone calls come from. People can not afford to stand out of money especially in these difficult times.
This was an online food shop”
“I agree with that last review big time. Nasty company. Especially their so called fresh stuff. Their strawberries will be at least half gone off as are the bananas etc. Bread and cakes past their BB dates but still same price.”
“Well shame on Morrisons too for allowing people to bulk buy in the first place. In my local Morrisons in Kent, near the coast, you queue up to get in two meters apart. Once inside all sense of distancing is forgotten by customers and staff alike. Staff rub shoulders with each other filling shelves etc and it is not until approaching checkouts that any sense of distancing is employed.”
“Morrisons like all supermarkets deliver based on availability in stock on the day of delivery. This has always led to a small amount of missing items or substitutions. Whilst most are all dissapointed with the shopping experience of recent we should consider that this is purely a result of mad hoarders that have raided the supermarket shelf bare on a daily basis, shame on them not the supermarkets!”
“In these unprecedented times, Morrisons put themselves out as helping the shielded, this is not the case, they need to take a leaf out of Sainsbury's book, I am in touch with two other people who are being shielded, Morrisons have no priority for people who are on total lockdown due to underlying health issues, will NEVER, step foot in a store again”
“That previous review is so very true. Queue up to get in paced 6 feet apart. That's ok. Get into store and all the social distancing is quickly forgotten by customers and staff alike, and yes, all way through store until you get to checkouts. It is shocking, with staff ignoring any semblance of safe distancing between each other too. This is in the Dover store. The worse offenders amongst the public are those kitted out with masks and gloves. Maybe they feel they are immune with their false sense of invincibility.”
“When I shopped at Morrisons first I was frightened to shop and it seemed organised with The Corona Virus.
But over the lasted two wks, it been very poor there with people NOT respecting the 2 metre ruling !!! It's not good individually customers to come in one at a time .... THEN THERES no TWO Metre ruling ALL AROUND THE STORE UNTIL YOU GET TO THE CHECKOUTS AGAIN 😫 I want to feel safe when I shop !!!!”
“I bought a pack of doughnuts from your Welwyn Garden City store on Friday 24th April. They were described on the outer wrapper as being jam filled, but when I bit into one, I struggled to find any jam at all. I cut the remainder of the pack open and they were all the same so I have attached photos to prove the point.
If ever you want doughnuts, buy Sainsbury’s, they’re delicious.”
“I'd give a zero here if a could. Have been trying to place online orders for my 89 year old mum who lives on her own, 3 hours drive away from me and who is self isolating. She's loyal to Morrison's and is familiar with their products so it made sense to continue to order online from them. Other than the long virtual queue to get online and the 3 week wait for delivery, the old website worked okay. I'm afraid the same cannot be said of the new website/system. The virtual queue is smaller and there are more delivery slots; however, the item choice is TERRIBLE, especially on fresh produce e.g. when looking for onions, the only option is salad onions, brown onions are not even listed as an item. The same thing happened on many other basic household items and many of the items they do list were out of stock
Sainsburys, Tesco etc. all seem to have been able to adapt their online platform successfully in these challenge times so come on Morrisons...SORT YOURSELVES OUT! You're letting your customers down, especially those who are vulnerable and who rely on an online shopping to keep them going.”
“If I could I would give them 0 stars!
Ordered 2 meat boxes to be delivered 28th March when we were showing symptoms and self isolating. No boxes arrived that day or any other day for that matter!!!
I've tried calling and emailing and had no response whatsoever!
They charged my card £70 quickly enough but seem uninterested in refunding it. Beware of ordering from Morrisons.”
“Had a delivery today from Morrison’s Holyhead waited Over two weeks for this slot but did not mind,
The delivery was for my home and a neighbour who is 90 and could not get a delivery,
May I say I have always shopped at Morrison’s and I have always praised them.
But this delivery was not what I expected firstly my various neighbours have been having deliveries from Tesco, Waitrose
Iceland and Asda during this lockdown time all there deliveries were in carrier bags which I think the whole country would agree is necessary due to the situation
Not Morrison’s everything had to be put in bags at my garage door and the delivery driver had NO gloves on
I was happy to put the shopping in my own bags and the wash it down with a solution before putting away
But the biggest let down was that the dates on most of my shopping was either today or tomorrow and most of it looked like it was out of date already Veg fruit bread Milk
Meat
I know the situation we are in and I was so glad yo get this delivery anyway and will make the most of it
but I will never use Morrison’s again”
“We ordered food boxes two weeks running, the first one a veggie box was satisfactory, so we reordered, this time adding a meat version for my father in law. They arrived 2 hours past the advised time. The boxes were in a damaged state even appearing to have been opened. When we opened the first it contained meat, however all was far from good, three of the packets were broken open and contents spilled out, tins and milk dented, the milk and butter not within the cool bag. When we opened the cool bag there was a sticky substance. The chicken and mince packs had been compromised, split and the juices spilt out on every thing else. The single ice pack had thawed by that time and contents were not that cold. We moved onto the vegetarian labelled box. It was a meat one, again a couple of the packets had split open, the cool bag was opened, that's when we discovered it contained meat, instead of veggie food. Again the singlee ice pack had thawed, as the temperature in the bag had risen, the mince pack had blown due to the increased temperature. The overall appearance of the items within the box did not bode well, compared to the quantity of contents compared to the previous week was low. The majority of items in the box were short dated with meat products all needing to be used within 2 days or sooner, one use by was the next day. Almost all items were budget range, with items such as carrots snapped in half or deep cuts into them. My wife contacted the contact email address immediately, despite several reminders we have still not received a reply. We now have items that we were unwilling to refrigerate, due to the risk of cross contamination these items are in the box in our store room are now beginning to smell, waiting for an answer as to weather you wish to collect these items. Overall very disappointing, yes things like this do happen, however its them how the problem is resolved that counts. In this case a total lack of response seems to say it all.”
“I paid £20 for a 6 month delivery slot Tues-Thurs anytime but found no way could I get a weekly slot. They have taken payment on 3rd April. I would rather give this money to a food bank as have this company take it when they are aware no slots are available. I want it refunded!”
“Had Meat box delivered today, box had been opened and resealed with sellotape. Nearly everything open or soiled. Cool bag was totally open. Packaging burst and food loose e.g. a chicken breast and the liquid from it all over the perishables. Sauce had also leaked over everything. I note from other sites that I am not alone in this. I cannot get anyone on the phone nor answer to any email. I will not use any of this food especially with the virus and asked them to collect it and refund. NO response yet.I am self isolating for 12 weeks so they have left me with a real problem!”
“Me parent are isolating due to their age and had a delivery today. As they hadn’t managed to get a slot for 2 weeks and can’t get another one they had a shop of £150. The order delivered only came to £48 with virtually everything out of stock. Absolutely disgusted that you have nothing in stock. Now my elderly dad has to put himself at risk by going to Tesco’s as unfortunately I am not local to him! I’m sure if I went to Morrison’s there would be plenty on the shelves. You didn’t even offer substitutions. Will never shop with you again.”
