“Morrisons Aldershot. When for breakfast. Ordered the half price all English breakfast for 3 of us. Asked if we could skip the baked beans, only to be told that we couldn't swap any of the items. We clarified that we did want to swap any items but wanted an item off the plates. They went to check and were categorically told that you had to have what it came with. it was policy. I explained that we just didn't want the beans served. No they said. Then we asked for separate plates so we could scrap off the beans fro our plate. I was so incensed that I had to speak to the duty store manager. I couldn't believe how rigid the staff were. We weren't asking for anything more just a bit of common sense and to omit serving us the beans on our breakfast plate. The store manager was very apologetic.
I thought that for a company that so called prides itself on its customer service, it said a lot about the customer café section heads lack of leadership and managerial style that they didn't empower their staff to be more customer responsive. Hopeless!”
“Scotch pies-3 for the price of 2 as advertised for weeks in our local store. One snag they are packed in 2's! Reported this twice to staff members who promised they would take this up with their"boss". This is a not untypical trick at Morrisons which must be aimed at customers who are either in a big hurry or not paying attention to things like goods which are pre-printed e.g. £2.00 followed by an almost invisible "per Kilo". They then end up paying £3 because they have bought1.5 kilos. Do you wonder that there is now no problem in securing a parking place in Morrison's car parks. Not like the good old days!”
“My parents are both 86 years old and as my mother still drives they visit Morrisons once a week. However, they find the goods of a poor quality. Recently they bought steak but were unable to eat it as it was tough and full of gristle. Regularly they have had to throw milk away even though it has not reached its sell by date. As the store is close to their home it is very convenient to get to they are saddened that they now have to drive further to shop at Sainsburys. Isn't it a sad state of affairs that management allow this to happen even after the end of year profits showed that Morrisons was losing sales.”
“Needing a quick sandwich today, I decided to treat myself to one of the more expensive ones, a New York deli one, at £2.59 for a round. I opened the bag, from the back, took out the plastic container and Everything fell out all over the place. There was no indication that the inner, plastic container was not sealed and it was not possible to see this, without turning the bag back round. The top slice of bread just fell off, as there was no scrap of butter to hold it in place and I had meat, lettuce & tomato all over me.
The filling was quite nice, but whole thing was ruined by the cardboard rye bread, which screamed out for a layer of butter. What a disappointment!”
