“Yesterday I visited your store in Beverley. I am writing to thank Jo on the Deli counter and Fiona on the Kiosk who both gave great customer service in solving my problem. Really appreciated all their help. They were both polite and had a sunny disposition.
I enjoy shopping at Morrison’s Beverley and shall be back again soon.”
“Complete waste of time and absolutely no customer service whatsoever. Online order took around a month to decide it was lost after wasting my time of 4 emails, 1 phone call and 2 days of online chat chasing and asking where is my item. Apparently it was just in transit and will be with me every time I asked. They didn't even bother to check and just a general 'computer said no'. Then after 20+ days they realised it was lost and just refund and couldn't care less about the stress and time wasted.”
“So you have lost money during this pandemic, who you kidding but then again maybe you lost a lot of customers due to your appalling customer service behaviour towards customers/ people. I see store closures and staff changes coming and more self scan checkouts on the horizon 🤔”
“Very rude, extremely rude customer service skills here, it makes you so angry to the point of tears that there is no manners in this company anymore.”
“I'm done with this company. Wouldn't help with my query and refund, in-store customer service tell me ring head office and head office after umpteen tries tell me go in-store. Who the hell do you believe? All I do believe is that nobody seems to want to help and pass the buck. What is the point of having customer service assistants and a head office when no one knows what they are doing. I'm done other supermarkets about and local shops. Bye Bye Morrisons đź‘‹đź‘‹”
“Visited Morrisons, Aldridge a few times around 8.30 in the morning in the past couple of weeks and have been very disappointed that only a couple of the normal checkouts have been open. As I was in a hurry one morning I went on the self service till and because I had bought alcohol I was left waiting ages for an assistant to authorise it. I asked another assistant whether someone could help me and she said someone would be with me shortly. I then noticed the assistant helping a customer to scan all his shopping through a self service till! The management should be opening more tills up in the morning.”
“Do not use pay at pump from this company, they have charged me twice leaving me with unauthorised overdraft fees, unable to pay my car insurance, therefore unable to work and with no money. They’re blaming my bank, my bank have said that Morrison’s need to issue a refund code but they’re refusing and have said it’ll go back into my account within 7-10 working days, I’ve now had to escalate it to my banks fraud team!”
“Oh Morrison what has happened to you? Why bother having tills when no one on there? Either use them for self service with people with big trollies instead of the queues and have people waiting if the staff don't want to work on them. Why do I sense store closures and a staff overhaul? Morrisons you really have gone down, gone to pot.”
“This store will make you queue for 20-minute, then with no prior notice, they will close the till as you get there and tell you that you need to queue up elsewhere, so you have to queue for another 20 minutes with on apologies, this is poor customer service avoid at all costs”
“I have had fortnightly deliveries from Morrison’s since the first lockdown. Everything was fine until today!!! Driver was rude and as he put my bags down he said “the milk has split”. There was milk over most of my groceries and he left a trail of milk in my porch. I told him I didn’t want the substitutes and he said “just keep them!,”
I phoned customer services and had to speak to three people before I was able to explain my annoyance. I then had an email with a voucher for ÂŁ5.00.
Needless to say I will now be going to Sainsbury’s - Morrison’s obviously have no customer loyalty”
“I had online shop delivered last week with one dairy, and one meat item already one day past their use by date. It is actually illegal to sell out of date foods of these types. The rest of the fresh food I was delivered was very short dated. I also paid for carrier bags but well over half the food was delivered loose and I had to gather it up in armfuls from the tote delivery boxes. We're in the very vulnerable group so this was really bad, and I'm not getting any younger so bending down low to get so many armfuls of shopping is a back killer. I phoned four different people at Morrisons to try and sort out the mess that was my shopping, and only got one of my items refunded. On my second call to customer service one of the customer service people said since the food was delivered on Wednesday and some items were use by Thursday (with date) that was two days, and there was no way I could have refund on these out of date/short dated items some running out on the Thursday. I didn't even get the shopping delivered until 21:20 on the Wednesday so I certainly didn't have two days so I gave up on that person. I rang in yet again and another agent said I had to take photos of everything - that was about 15 photos and then send them on a e-mail before I'd even be considered for refund! It was a lot of hassle and fiddle-faddle I never asked for when I did my shopping with Morrisons. I phoned another agent and said about the problem of uploading large files and she said she'd send me a link to where i could upload the photos. None arrived, I'm still waiting. As sending a large number of attachments with no zip software (I haven't got any) is likely to get refused by "Postmaster" for being too big file size to send attached to an e-mail, I ended up resorting to Messenger in able upload my photos and I had to explain for the 5th time what had gone wrong. I eventually got refunds via that route, but no compensation and no compensation for having paid for bags and not having my shopping in bags.. As someone that can't risk popping to the shops to buy the things that went wrong, I am totally reliant on Morrisons to get the shopping I need for a week. It's useless it all running out of date in the first two to three days after the shop and some of it already out of date. I'm not impressed. It's a shame as previously I had had a good experience but this was the absolute pits and I don't think I can trust Morrisons anymore.”
“Worst of supermarket retailers, produce and bakery look unappetising, stores are grubby looking ( You just don't want to carrying on shopping and walk out) and the customer service skills level don't exist, it's all about " Whose can be rudest to the customer service skills". Shall me using and helping the local little businesses from now on.”
“I have been shopping at Morrisons for years but from the point they revamped the Wellington, Shropshire store it has all been downhill. Shrewsbury’s store is on the decline too. The store is grubby and staff can be rude. It’s lost a lot of what it had and its a shame. After finding out on Saturday that fish is not prepared on site after all the previous adverts to the contrary I’m done. I can buy prepacked great quality fish in Aldi and Lidl and save a fortune. There is one guy in the Shrewsbury store who is downright rude to customers. I am not sure why either. Please do not blame this on covid - it has nothing to do with it.”
“Letting too many people in, some mask, some maskless ( no one accosted by staff or security) and then letting people in at 10.30am instead of opening time 11.00am ( Sunday 28th February 2021) I was wondering what the special occasion was, there was hardly anyone queueing outside at all or no signage to say if it's people hour or anything really strange store (Holloway) and no hand sanitizer.”
“I would like to thank Morrisons & their staff for a very friendly service as someone who's been shielding since March 2020 for keeping me going though out the lock downs, always cheerful & helpful even delivering a beautiful bouquet of flowers today as it's our wedding anniversary , lovely touch. to you all keep safe.”
“Yet again I have been let down by Morrisons doorstep delivery and Morrisons cribbs causeway customer service I was promised a call back yesterday no one contacted me at all and this is the 6th time we have been let down”
“Good experience. I review to balance so many negatives. Just 2 subs, they were superior brand than the cheaper I had ordered, Morrisons sold them to me at the lower price. No items missing, just one banana bruised from rough handling in the store. Some dates a bit short, but what does one expect after brexit disrupts so many supply chains? Best bread I have had since lockdown began.
Only 4 stars not 5 as It was my first click and collect at Hoddesdon. It was a shambles, took at least 40 minutes and 8 phone calls to get my order, but now I know where the collection point is, NOT where the label says "collection", and to arrive late I expect it will be much better next time.”
“As a value disabled customer I do my shopping weekly on a Thursday I think home delivery service disgraceful week in week out I continue get out date food that only last 2days I do A weekly shop I expect my food and shopping to have a 7days window use by date it not good when I buy food last for a week that I cant used the food because by Saturday all my weekly food use by date dont last till following week
remembering I do my shop weekly on Thursday also it would be nice for morrison to have stock they always seem be out of stock on lots of items this as stop who ever work at top really need sort out how they organise this it not right and not fair on your valued customers.”
“Stopped going to Morrisons in Grimsby ( address is Cleethorpes ) unhygienic and unapproachable staff just two reasons !! During the lockdown no effort has been made to protect staff or shoppers. Disgusting. I know many people who agree with me.”
