“I had a very fruitful meeting with Andrew over the weekend and I have to say his plans for the future of Morrison's were excellent. I am hoping the Tesco click club will go soon as Andrew is the future not some equity firm asset strippers.”
“I’m always happy with the great customer service I receive at Morrison’s in Ferry Road Edinburgh. The floor staff are always very helpful. I’d like to give a special thanks to Phil who’s is very understanding, polite and professional when I have any queries. Many thanks Morrison’s and Phil”
“Is this the end of Morrisons?? Customer service skills from staff has completely gone out the window, stock rotation on shelves is non existent, out of date food still on shelves, salad bar food, spoons everywhere, members of staff on deli counter who should be maintaining it, just standing around chatting ignoring customers, many they know what's around the corner for them 🤔 this company needs a major overhaul of its stores and staff, sooner rather than later.”
“I am giving 5 stars to Fez an employee at my local store in Chadderton Oldham, whenever I see him in store he gives a lovely smile and asks how you are doing.
Last Saturday I saw a garden table and chairs I wanted to buy but had no way of getting it home, Fez volunteered to to deliver it to my house which he did on Sunday.
That’s what I call service with a smile.”
“I had an ordOf which one was numerous.
This item was then substituted I was informed by email to say one of the item is substituted. Fortunate in the email there was no description of the item. Even if the item was similar of a different brand would’ve been okay but no it was a complete different item of substitution.. won’t accept return as it wasn’t returned with the driver .
There website not very clear if the issue or about item substitution whilst ordering. Unlike other online company’s who make it clear”
“Is this company being bought out, I personally think so because staff are miserable, unhelpful and just don't give a scooby doo about their work environment or customers. The store itself is grimmy looking and dim, shelves are shockingly dirty and unfilled and unkept, it certainly looks like something is going down with this company, hopefully the store I shopped in gets decent staff and a makeover when takeover happen: Holloway Road Branch.”
“Went shopping at Morrison’s Lake I o w .The cashier David never smiled once looked miserable,I checked my receipt I was overcharged by £147 .pointed this out to the cashier never said a word couldn’t have cared less never going back to that shop again .”
“We recently had a meal in morrisons in Bulwell and were suprised to be told that all meals were now set with no substitutions or additions, even as an extra. Rather pathetic i thought to not be able to substitute beans for peas when ordering fish and chips, and not be able to add gravy. Doubt we'll eat there again.”
“Morrisons in Stratford, London.
There is no management team, shop ruled by security which is no trained aggressive idiots.
No working hours, security closes the shop whenever they want.
No competent reaction from customer service! I stopped shopping from this shop, by the way I was told by security "go and shop in Tesco and Asda". Now after 15 years I shop everywhere but not there. Avoid it!!!!”
“Ordered 12 bottles of sparkling wine expecting them to be in cases. Unfortunately they arrived at click and collect loose. This is absurd as they are delivered to store in cases, I believe. Someone lacks common sense so will not use this service again.”
“Was having a bbq tonight for 12 people but when my delivery arrived more than a third was unavailable. I ordered loads of meat and all I got was a pack of 4 chicken thighs. Sent back all the bread as I’ve had to cancel bbq. You can understand 1 or 2 items being unavailable but this is unacceptable my last order wasn’t much better. Deleted the app , never again!”
“Morrisons in Blyth is great in all respects apart from their Covid policy of using one door to enter and a different door to exit the store. Nothing at all wrong with the idea during the pandemic, however, in practice it is far from safe or pleasant. Smokers are allowed to congregate around the exit door puffing away on their cigarettes leaving customers to walk through the clouds of disgusting cigarette smoke to leave the store. Gross at the best of times but in the current climate, breathing in smoke from other people's lungs is far from safe. I avoid the store now for that reason.”
“Thanks val in morrisons hull anlaby working on florist dept Great service friendly helpful went out of way to please make a great bouquet of roses look stunning wrapped so proffesional would definetly go back prices so reasonable”
“I tried to return a bottle of whisky that I got as a Father's Day gift - I simply wanted to change it for something else. The customer service desk flat out refused, parroting "it's our policy".
I didn't even consider that they would have such a ridiculous policy, given that their competitors will happily take back alcohol.
Will never shop there again.”
“By the attitude of your staff and state of your stores I am guessing that you are closing down soon or being taken over or being bought out, staff busy chatting giving wrong items at deli counter, bread, rolls, croissants not even on shelves I thought your bakers start early in the morning, what for?? Waste of time and money, cashiers too busy chatting, moaning and running the company down and I assume staff members too, that they are not concentrating on the job and double scanning customers shopping, sometimes three times, what a shambles, maybe a buyout or take over is the forward for you Morrisons, what a shambles of a place!! 🤬🤬”
“The Grocery customer service line from the Morrisons is paralyzed by the lack of common sense or autonomy from it's workers. The phrase " the computer says no" is no longer just a sketch show line it's go to strapline for the operatives who are not invested in any part of a customer service ethos or strategy. Trying to speak to a sensible manager who can actually think through an issue is near on impossible. If you write to them they don't read the actual text they just send out a corporate answer which in most cases ignores the nuance of the issue.
Their current substitution policy is rife with issues & contradicts it's own purpose. You can't opt out of substitutions, you are supposed to read the email they send you an hour prior to delivery (the driver has no paperwork or sight of the order) Then supposedly because of Covid you have to inform him you do not want the said items. Before he hands them to you or you can't return them. The problem is they are not packed separately & he has to physically sort through all the shopping to find them, bearing in mind they are not in bags. Even then it's touch & go whether you will receive an actual refund & in general terms a fortnight later you'll of have to contact the clueless customer service operatives to make this happen. Promises to follow through will not be kept, call backs will not happen & you may be even accused of lying or making up the scenario you saw with your own lying eyes.
Now lets talk Consumer protection, which protects us from any terms & conditions as it is a blanket for the UK. Morrisons are violating the 30 day no quibble on line legislation, the Distance selling & the Inertia law which covers the sending of more expensive substitutions & yours rights affiliated with that.
This is who Morrisons are now, sharks trying to pull a fast one with their making it difficult to return unwanted more expensive substitution. If it happened once OK but it's happening every delivery & you only have to look at @MoneySavingExpert to see a whole forum of complaints about the same issue or you could read their attempts at advertising on Face Book because every add has a trail of comments from disgruntled customers on this subject.
Are the powers that be so unreachable that they are allowing blatant scamming of their customers?”
“Home delivery. They used to be excellent but recently have gone downhill. About 3rd of items missing on last order. Ordered 2 bottles of brandy, substituted for 2 half bottles? If you email to complain, they always want photos, which I cannot do on my phone, that is if you even get an answer. Having a Tesco delivery for the items that were missing.”
“I am a weekly shopper at Morrisons in Woking and this week I activated an offer on my Morrisons app. The offer was for quote "5% off when you next BUY from Market Street Counters (in store Butchers, Fishmongers Bakery, Cake Shop, Deli and Oven Fresh counters)". Great I thought and took advantage and bought a considerable amount of meat, fish etc. On checking with the assistant on the till I found that this offer hadn't been activated on my bill. After waiting to speak to the Manager, who had to phone through to customer services I was informed that this offer was for one purchase only.
When I asked where did it say FIRST PURCHASE ONLY I was told that it was in the Terms and Conditions!!!!! The Manager was very apologetic but unfortunately he was unable to recompense me.
This offer is deceitful!!!!
Morrisons should make it clear to customers and change the word BUY to either ONE PURCHASE or FIRST PURCHASE.
Leaves a bad taste in my mouth and will think again about Morrisons being my regular supermarket.”
