“re gardening department. why is it every time I visit this section the plants are dying or dead, so dry in the pot the soil has shrivelled away from the side , not only have I seen this in Letchworth but most morrisons I have visited. you must be losing profit through simple neglect of the plants, what's the point . I would never buy plants from morrisons .”
“Had a roast beef lunch today. Meat was so dry and cold and leathery. Roast pots were cold and soggy. Peas and carrots were cold and so boiled they had almost lost their pigment. Mash was oversalted, cold and disgusting. Yorkshire pud ok but cold. Gravey was thinner than maids water! It was £5.95 and i feel robbed. My advice is go to mcdonalds instead. Give morries dinners a miss.
Ps. Cappuccino was also cold.
Pps. Morries restaurant hinckley, leics.”
“Morrison in Grays Essex
On entering this store 3 guys (staff)were at security desk chatting, than at the self checkout one of my item never had barcode so ask the lady who worked there for help 3 times within 10 minute and everytime I spoke to her she kept telling me she was dealing with other customers, than they decided to change and staff, this took about 3-4 minutes as they have to log on to a cash till, and chat and complain to each other about how bad it was to work on the self service till even though I was listening to this, then once the original staff member decided to leave ( stef) the new staff member asked me if I was ok because she see me staring at her, when I explained what had been going on she wasn’t interested. So stef not only were you very rude to me and other customers you were also complaining about your job and company in front of customers shame on you”
“The Dover Kent store new layout is designed for serious walkers and is utterly and totally ridiculous. Completely elderly and less able unfriendly with those crazy long aisles. Whoever dreamed it up should be sacked or sent on a course re customer store friendliness. Bet they lose masses of customers, me included. Take a packed lunch if you intend to go there. I have never not ever been in any supermarket with such long aisles.”
“I went to Morrison’s in Stavely. I needed roses that were not available, the assistant Gail said she would let me know the next morning if any stock had arrived, true to her word 7.45 I got a message saying they were available & had been put to one side for me, Gail was polite, helpful & profesional. Thank you”
“My eldest daughter is registered blind with very low vision and heaps of other problems. She had such a humiliating and disturbing experience at your store at Ince, Wigan today 29.08.19 at 6.30pm.
She lives locally and was purchasing a couple of ready meals and custard tarts. The security guard all but stalked her around the store and when she left the self scan area after purchasing her shopping he stopped her inside the store, was belligerent and accused her of not paying for her shopping. She was distraught and humiliated and showed him her receipt and made her unpack her shopping while other shoppers looked on. No apologies, nothing
This has left my daughter who has fought discrimination all her life, she has made me proud with her independence. Yet your security guard in your store was allowed to get away with this behaviour and destroyed all the confidence she has built up. Btw she volunteers 1 day a week at a local NHS hospital and has an enhanced dbs, I wonder while he was busy humiliating my daughter how many shoplifters were missed. Utterly disappointing and disturbing for a supermarket chain to allow this behaviour in this day and age. I think I know the reason, she adopts a certain head posture to make the most of her vision and this made her look different. Terrible. I've spent my life in customer services and even I am utterly shocked this was allowed to happen. Have staff no awareness of disabilities. Beggars belief. Bad news travels faster than good and I will use all social media outlets to highlight this outrage.”
“worst website I've ever used! Simply wanted to activate my temporary card. There was no option to do this, instead the site directs you to a registration page that does not work.
I will not be using Morrisons again.”
“What the hell is the point of getting a delivery if they can't even get milk, its bloody milk, 8 things missing and not substituted, so now we have to go shopping again.
I mean lets be honest NO MILK, NO BREAD, i wasn't asking for a lobster or hand dived scallops
Pathetic. Tesco never fail so its back to them”
“We bought a Lobster, crayfish,crab,mac and cheese ready meal from your "The Best" range today. Retail price £7-00 but reduced to £4-00 for quick sale. We were very disappointed with this meal. It was just macaroni cheese, where the luxury sea food was is a complete mystery to both my husband and myself!! I certainly won't be buying this item again and am only glad that we didn't pay full price for it!”
“What on earth is going on in their Dover store for goodness sake. Empty shelves of leading brands, bb dates mostly on day past or day concerned (food items that is). Fresh stuff non fresh (fruit especially). More and more self service checkouts with at least one more on the way. STAY AWAY from them. The only really good things about this store are ALL the checkout ladies who are paid peanuts it seems. Always running out of carrier bags too.”
“I went into your store this week and Carl on the butchers did his upmost to help me find the item I was looking for,Also Carl suggestion another alternative he is a credit to you.Also your team are always polite and always happy to help.Thank you your a great team.
Sandra Hart”
“I ordered 10 platters of sandwiches today local store for a birthday party. The ordering was easy and the boxed sandwiches were there for me at the allotted time. The guests commented how fresh and tasty they were. I thought they were excellent value for money and an exceptional customer service thank you”
“On Sunday we travelled a far way to fill our safefil gas cylinders and fill our motor home with fuel. Although the website said closes at 5.00 we arrived at 4.45 to be told we could not have the fuel or gas and was told I should have gone somewhere else.
Phoned customer services on the Monday and h said he believed it was a training issue and had never heard of safefil. Another training issue I think. Offered me goodwill vouchers and when I said I was still not happy he said, “well I won’t offer them then”
Another training issue?
He then said he would get the store manager to call me. Well I’m still waiting for that call!”
“Always check your bill at Morrisons Hoddesdon. Prices rung up at the checkout don’t always match the offer price on the shelves. Have complained about this several times by email and nothing gets done about it. Replies from customer service totally unsatisfactory. Have decided to stop at Aldi.”
