“morrisons aberystwyth - would you eat a trifle from your shop if you witnessed two of your own staff stuffing the ingredients in the container with there fingers , well that is what i witnessed today 25/05/2020 , they had there fingers in the syrup of the tangerine segments and proceeded to put the segments in to the trifle and then go on to peeling a kiwi fruit - not washing hands - then putting the fruit into the trifle - and then wiping there hands on the clothes they were wearing - i did inform the shop manager about my hygiene concerns but he was not bothered in the slightest ,,,,,,,this is very worrying”
“Second delivery . First fantastic . All fresh foods this time needed to be used on delivery date . I’d already planned meals for that date. A few substitutes but all ok. The only problem was the life span of products. Thank goodness we still have Iceland.”
“So greatful for our door step delivery. The order line and delivery staff are so helpful. It has made such a difference to have a reliable and pleasant service as we are both Shielding because of health issues. 5 Star!”
“The type retailed goods are clearly shown as to where they can be found and all generally up-to-date with modern Living and affordable.
There is a good array of Vegan food stuffs that are always new and fresh as well very tasty, the shelves are most often stocked and refilled when the shelf is emptied by consumers.
The employees are all very helpful in my shopping of goods”
“The only reason l am giving this a five star rating is because of the delivery driver he was excellent a real credit to the Morrison’s brand
His name is Anthony & l hope he is acknowledged for the service provided as all the staff should be helping people who have been shielding for weeks
A fair few items missing or substituted but that seems to be par for the course
Thank you again”
“Have been using since being shielded as they have available home delivery slots. Excellent service. Very polite drivers. Prior email advising what is not in stock instead of finding out when delivery arrives.”
“no self raising flour for weeks. no casting sugar. no sweetex only substitute. no hp brown sauce. no heinz baked beans. as we are self lock down. we are not able to get out. my daughter visited one of your stores this week and could buy all the items is it because we are shopping on line”
“no self raising flour. no casting sugar. no golden casting sugar. no hp brown sauce. no sweetex only a substitute. is this because i am doing on line shopping. as we are self lock down. my daughter visited one of your stores this week. she could buy all these items want is going on. not a happy customer. i will give you a try once more. delivery on time.”
“1st order online had the most pale piece of rump steak I have ever seen.Used you again this week ordered 2 Chinese stir-fry vegetables to find an offer was on them if you bought 3,the order came at 8pm and the date on the stir-frys both had to be used by the next day.In all the above cases if I was in the store shopping I would never of picked those items.
Very disappointed.
I will now be trying a different online supermarket”
“Ordered a £30 food box on 6th may for delivery on the 13th. Got email on 13th to say I might get it 16th not sure, I phoned morrisons said I will get it 16th no explanation why. Received my nhs box on 16th no email to say what time arriving, when arrived missing items. My partner ordered a meat pack received on 14th half of meat missing. Will defo not be using them again. Supposed to be looking after nhs staff I am also isolating due to health reasons. Shop elsewhere if possible”
“I shop every week in the morley branch and have been doing exactly the same during these difficult times.The store has a good social distancing and I have been able to get the food I needed. CAROL is a polite helpful proffesional member of your team. I always look to see if she is working and go through her till. She is a credit to the Morley store I do hope that the store manager and Carol will receive this feedback . Keep up the great work. From a very happy customer who also works in retail.😁”
“Awful stressful experience shopping at Jarrow Morrisons 30 minutes ago. No staff to clean trolley handles or shopping basket handles, staff directing shoppers to checkouts which were busy with queuing shoppers meaning not the recommended distance between them whilst the checkout supervisor was standing chatting away. I complained to the Manager on leaving the store but he said 'well things were operating well before' to which my response was 'well they are not now'. Another thing which I reported on the website 2 weeks ago, and which was not responded to even though I gave my email and mobile phone number, that the security staff on the door were allowing many people to enter the store at one time rather than the one in one out policy adopted by other shops. The security staff were at times also standing smoking, chatting and barely taking any notice of the customers waiting to exit or enter the store! South Tyneside has one of the highest numbers of C19 positive people and also some of the most deprived people. Please get your act in order Morrisons and try your best to protect your customers. I have to say I will definitely not be returning to the store, I can name 3 or 4 other supermarkets which are taking more care that you are at this store and I shall be using their services in future whether their prices are more expensive or not. I would welcome some one contact me via my email address.”
“I shopped at Morrison’s Stirling Corner at about 12.30 today. There were some items l could find, so l asked an assistant called Annette who was very helpful and showed me where the items were.
Excellent service
Many thanks
Alan
07836 284486”
“Meat Box £45 from Morrisons. Very pleased with this Meat Box. Very well packed, with insulation and bagged ice blocks. Box was quite heavy which may be a problem for some, but easy to open on doorstep and then transfer the 2 bags it contained, into my house. Delivered on promised date, and on time (e-mail received from DPD advising time slot). Contained all the items listed on the website, no substitutes. Probably slightly cheaper to buy in store, but hey - you are paying for picking, packing and home delivery which was great. Would be good if Morrisons offered a salad and veg box next.”
“I have used Morrisons online since it began in cooperation with Ocado. Now they deliver from the store at Starbeck, Knareborough and it has never been up to it from day 1. Now in these difficult times it is even worse. My husband and I are in our 70s, self isolating and according to Morrisons are priority customers. My last shop, and it is my final one, never again, delivered a couple of days ago had almost half the items missing, unsuitable substitutions and items charged for which were not there. Items missing were basic ones....cucumber, sausages, beef mince, butter, parsnips etc etc. Be advised!”
“Thankyou Morrisons you have impressed me with your kindness.
The previous review is mine. To cut a long story short... An online delivery didn't arrive on Saturday.I was told it was being delivered again on Sunday. Then later on Sunday I was told it was cancelled completely. I got totally stressed out.
However by Monday Morrisons totally redeemed themselves. Thankyou so much for getting back in touch and sorting this out.”
“My previous review describes some of the stress and predicament I was left in due to Morrisons not delivering and then fully cancelling off an online order.This was through no fault of my own.This all started on Saturday night and continued on Sunday.
However on Monday morning they got in touch and have totally redeemed themselves with their apology and kindness.
Thankyou so much.”
“Online delivery from Morrisons didn't arrive. Due between 8 and 9 last night. Got text saying they were on their way. Three hours at window looking for them arriving. Got email sent in the early hours of last night saying order was cancelled.No reason given for not delivering. Can't get a reply by email from customer services.Can't get a online update after making initial contact with customer services last night.Told on phone the reason given by shop was that they couldn't find me,but they have delivered before. I live 2 minute drive from shop. I have a heart condition so rely on online shopping at moment. Bank had authorised payment so that can't be reason. Very distressing experience.”
