“Shopping yesterday for over 140.-- only to found on the bill that i had been charged 3x for one pack of expensive grapes (3.55 per pack), Went back to complain and get back my money, Took forever for someone at customer services to appear, and then didn't give me back the full amount even though loudly claiming that she did. WHY????”
“To be honest I only go into Morrisons if there is no other large supermarket nearby. The other day I went in and bought grapes (I noticed later from USA) which looked plump and tasty, they were totally inedible and I threw them all away. I also bought clemantines which also looked interesting and enticing. They were very pithy and horrid with a strange taste, so I threw them away as well. Previously I had tried a couple of ready meals and they too were inedible and very little actual meat in them. Potatoes I have found to be sometimes alright but often not. Tomatoes often tasteless (but this is not only Morrisons). Generally fresh fruit and vegetables are not good. I find it really annoying that most of the fresh produce is packed and not loose. I always prefer loose. I will stick with M&S or Waitrose. Fresh fish is generally alright but I notice the fish smells more than Waitrose, which is usually not a good sign but at least it was fine to eat.”
“I've been using morrison online for over 2 years and for most of that they have provided an excellent service. Unfortunately the last few months their delivery times have been awful. Late nearly every week with the usual excuse...traffic.
Tonight I've just had a call to say my 7.30- 8.00pm order won't be with me till at least 10 if at all.
Not good enough. Reliability is really important to me as I now have to alter my plans for tonight again!
So sorry for the wonderful delivery drivers who have to take all the flack.
Such a shame to see a once excellent service deteriorate.”
“Did online shopping for my mum as I was unable to take her to store. Ordered 100 cigarettes and although she was charged for them she only got 20. Took 20 mins on phone to get a refund. Customer service lady was lovely but not the point. Did it to save time but will think twice before doing it again”
“Camden: There seems to be no logic as to what they keep in stock. Common items just go missing for weeks at a time.
Recently they revamped the store so that the majority of fruit and vegetables are no longer prepacked, but you can select and bag them them yourself - great idea except that last Saturday out of 8 bag dispensers only 2 had bags in, and I took the last bag from one of them! This was at 9:00 am so I don't think there had been a big rush before me.
There just seems to be a general lack of interest from both managers and floor staff.”
“My wife came back from a shop at Morrisons weybridge. On her return she took a bite out of a rotten apple and binned it. I made a sandwich out of the so called fresh tiger bread.... it wasn't fresh.!!!!
Quality control is required.!!!”
“Coming to the end of June and Morrisons Grays, Essex STILL have not changed over their parking meters to take the new pound coins?!
The 'new' pound coin became legal tender in March?! The scenario is that, you queue to pay at a parking meter (when you find one that is working?!) you haven't got an old pound coin. You go instore (hoping you wont get nicked by the very zealous parking enforcement officers), queue again to swap your new coin for an old one, then find the store has run out....... eventually go back to the meter payment machine, queue again and then get your ticket. This is old people in the extreme sun, in the pouring rain. You complain instore. They just toe the company line. You complain to customer services, they give meaningless (and totally incorrect) responses - and still nothing has been done.
Here I come ALDI!!”
“I always do my shop in Morrisons Kilmarnock store but recently been going elsewhere it is one of the most under staffed supermarkets I have ever been in,seen smaller supermarkets with a lot more staff. I once waited almost 20minutes to get bread sliced because the baker was put on a till,must lose business due to this.staff are friendly enough and also seen the night cleaners helping out the customers which I think is great.”
“Its just not as good as it used to be , prices up , selection down , offers on Morrison's card getting less and less . Better than Tesco and Asda ....BUT we get our bargains from B&M ( a MUCH better store ) or Aldi . Morrison's are heading in the being crap direction quickly . Their own brands seem to disappear , now photography is being farmed out to Timpson's or something like that . Guess its the way the UK in general is going , rip off GT Britain volume 7.”
“Staff seem disillusioned not enough of them waited at butchery fo 10 mins before a manager told me to go to fish counter to get help. He bedding plants out in the sun were dieing through lack of water. Get the feeling no one's interested”
“Pre ordered Christmas turkey, trimmings and vegetables for collection from the Rhyl store on 23rd December. No vegetables or trimmings and a bird with a best before date of 26th December. Fortunately I have other supermarkets locally who could provide. Thank you and goodbye Morrisons you've lost my custom.”
“Unfortunately the staff that handle meat and fish on the raw counters in all Morrisons stores across the country do not wear gloves, work on surfaces that invite contamination between raw meat and fish (as a fish allergy sufferer this is an issue for me) and routinely spray their work surface (where they cut their meat) with chemicals in between serving customers. If disposable gloves and some simple foil or paper was used on counters, so many health and safety hazards would have been avoided. They openly discouraged me from shopping from their raw meat counter because they can't guarantee that the butcher washed their hands after handling fish. In fact, the manager stated that employees don't wash hands between serving customers, but only as often as they can or want. It's a shame Morrisons don't want to do more to keep their customers.”
“Shopping at Morrison's Bilston store I wanted to buy one of the 'extra large' chickens advertised as a special buy, both on TV and on the shelf as weighing between 2.2 and 2.4 kg at a price of £5.
There were 17 of these chickens on sale, marked as 'extra large' but not one of them was over 1.8 kg (weight shown on the wrapping)
I could have bought a 'large' size chicken weighing more than this for £4.
The staff member I spoke to could not understand this at all and said they were the biggest ones they had in stock.
Surely this is against the trade description act!”
“I never write as i understand so much. i work in this i dustry but im so disappointed! I normally go to your branch in woodgreen but lately is just unbelievable... I can't find any products
Today no pinenuts, butternut squash aubergine, basil!...
And last week I went on Wednesday not even milk...
This is ridiculous... With so much competition you should be on top of the game as you are loosing sales and customers!”
