“I mislaid my purse when I was shopping at Morrison’s Morton Park, Darlington this morning. The Customer Services lady, Mandy was so helpful. I’d been back to the store to inform them about my purse and had gone back upstairs to the course I was attending. Mandy remembered this and came to find me. This was really more than she needed to do as she realised how distressed I would be at having to inform the police etc
I would like to commend Mandy and the store on being so helpful.”
“Becoming more expensive than Waitrose and the quality of the food definitely doesn't warrant that. Such drastic price increases regularly! Broccoli up .28, soft cheese up .10 and on and on...rude, unhelpful Customer Service. Your social media team is an absolute joke. If they deign to respond to your inquiry they are rude. Lot's of out of date items on the shelves. Basic items constantly out of stock. Today the freezer was dripping wet, dirty water all over the food in the freezer case and the food felt soft too. It clearly wasn't working well enough to keep the frozen food frozen! The fruit and veg? If there isn't moldy, rotten fruit in the package then your potatoes are all bruised black and unusable ; or the "pre washed" salad has little guests in it. I have always shopped here. 12 years since I moved to this country from the USA. It saddens me to have these complaints and to say that I'll be shopping at Tesco despite Morrisons being a walk away and Tesco being almost 2 miles away. I can't afford your shop or the wasted food I am never compensated for because of the quality of your produce and your negligent, rude Customer Service team. You need to sort yourselves out!”
“The prices are constantly increasing. The stock is always low or out for the most basic of items. I have purchased out of date items on multiple occasions and when you contact customer service they either tell you they can't help you or never respond to your query. Getting pretty tired of it.”
“Rubbish supermarket, put an order in only to have it cancelled no warning, left me in a real hole. Customer service unhelpful, sounding as if the person on the other end of the phone was eating or else he had loose false teeth ready to fall out of his mouth.
Only one star given , even that is not deserved. Need a good shake up the nether regions.”
“Food had 2 days date on.bread,fruit,veg,meats. Wont be using again. Was really good first 3 deliveries but alot of food was wasted. Wasnt welk enough to go to the shop so paid £4 delivery. Food was delivered on a friday. Will be going elsewhere for online shop.”
“£30 a year for off peak deliveries. Always on time, hardly any substitutes, those that are substituted are relevant and sell by / use by dates are valid.”
“Morrisons Cardiff Bay, I have been using this branch for a long time, several years, but I'm sorry to say after this morning it will be the last time, before Christmas I thought the store was getting very sloppy in its stocking of shelves, many of them were empty or only had one or two items on, the store itself was in need of a good clean, this morning there were no bags for fresh fruit and vedge at all, none, many of the shelves were empty, a lot of thr freezer space was empty, no cream at all, and the shelves them selfs were disgusting, they could all do with a good clean, as close as it is to my house, I WILl NOT be using this branch of Morrisons again”
“Delivery driver miserable. Moaned about stairs but if he'd had decent verbal communication skills i would happily have met him at the roadside. If you dont like your job its not the customers fault.”
“I agree. This company are slipping more and more self service checkouts into their stores. If they had their way they would all be like it. Think of the money they would save on wages. People should not use them anyway. For every one of those awful things someone is out of a job. Not only that but you don't even get a discount for using them. We should as they are not paying wages to the self service checkout. DON'T USE THEM PEOPLE.”
“Firstly, terrible smell! A bit off putting and not the best first impression. Then got stuck with self service till and the member of staff on duty was not the best in customer service, leaving me feeling as if i was nothing but a inconvenience.
Resulting in me leaving very frustrated and annoyed....not the best way to start my weekend.”
“I saw no reviews on Morrisons' deliveries, and so ordered with no particular expectations. I really liked the fact that they kept me informed of when the delivery was coming, and who was making it. The chap arrived very punctually and was courteous and helpful.
I found their product offering (why is it so hard to find a selection of good breads from some of the supermarkets?) a little limited, but the delivery price is very fair. Perhaps, with pressure from their customers, Morrisons will offer more choice.
The fresh groceries I ordered were all within date (though one item had only one day left), and, with the exception of the cooking apples which were not too appetising - were perfect.
They could do with allocating staff to improving recognition on the website of products searched for.
It was a pleasant surprise to receive a little foody gift!
All in all, a good service.”
“The staff are ok. The prices are not. Neither is their fresh produce. That's another story and not why I am here. i write about this company seemingly hell bent on pricing themselves right out of the market. Why are they doing this when others are not. Could it have anything to do with their Folkestone store being burnt down almost. One would have thought that insurance would cover that. I love 7Up. Some while ago this company got on the bandwagon of less sugar and upped the price of 7Up with sugar as the sweetener, to £1:50. A few days ago they had put it up to £2!! Do they really care about the amount of sugar we all eat? Of course they don't. Not far away, about a five minute walk, we find Iceland selling the same thing for 50p less. Oh, but not just 7Up though. Prices throughout the store are going up at an alarming rate. Why? Just across the way is a small Asda with like products at greatly cheaper prices. Then the amount of items out of stock for ages. Don't they have a proper stock control system in Dover? It is worth going in there only to talk to the wonderful staff and spend very little just to do so. A lesson here for Aldi, their staff and terrible unfriendly rocket propelled checkouts. I would sooner spend more than visit that dreadful company.”
“Having tried the home delivery we thought we would try the food to order this year as well. What a disappointment, firstly I was unable to amend my order to add more items to it, so I had to create a new order. Secondly when we turned up in store to collect our orders out of the 13 items ordered (some 3 months ago!!) 2 had replacements! Thirdly practically all of the items had a use by date of before Xmas - not great when its the potatoes, veg etc etc that were in the order specifically for Xmas Day! Suffice to say I won't be using them again I would rather battle my way through the crowds in store next time!”
“COMPLAINT - Dont ever shop at Morrisons again! Hubby and i are not stupid but we’re in a hurry when shopping at SKIPTON MORRISONS. I always check our bill so realised wed been conned once more by Morrisons and the ‘special offers’ in the big display in the centre of the store. A big yellow label on lamb legs said £6 and tiny barely visible label we noticed on the side when we looked at home said £14! (And yes you CAN get a leg of lamb for £6 - we did in Tesco before christmas somthought this was the same.). We even took this ‘special’ to the butchery counter to see if they could cut it in two bits for us and was told he couldn’t as it was a ‘special offer’. Morrisons is up to its dodgy labelling again! Off to Trading Standards unless i get a refund as this has happened several times on expensive mis
Ieading price/ shelf labels across 2 stores. (I cant post photo here)”
“I want to thank your staff,went to the hot food counter today at 2pm and there was a good variety of hot food,but no chips.
I was told we are sold out so no meals were available,so we left quickly and went to MacDonald's around the corner and had a cheaper,better meals for all of us,
Thanks again for being so ignorant to customer requirements and rude. K&A”
“My wife and I often used to go early to the cafe in ScuMthorpe for a quick cuppa and then do a bit of shopping but it has got to a point that we are going to have to pack their cafe in and go across the road first to McDonald's or Burger King for that cuppa because of the staff forever bawling over the tannoy system for trivial reasons and requests. There is about as much chance of having a reasonably quiet cuppa there, as there is of pigs learning to fly!”
