“Shopping Gravesend branch today and no social distancing with staff or shoppers as so crowded. Letting in couples, whole families and groups of friends. A single shopper was a rarity. Shoppers just walk up and stand almost on top of you as if social distancing is over, not 6 inches away let alone 6 foot. Morrison’s need to get a grip.”
“Ordered an online shop didn't arrive when I rang the store they said that they would call me back but didn't . Call again to be told it was coming in an hour and a half still didn't come. Never going to use morrisons again rude no customer service . Finally got refund never use this company.”
“Morrisons do their own fresh items packing. Like strawberries etc. This is why there is no high quality involved. Twice recently I have bought their Wonky strawberries and had to throw most away. Not because the dates were out but simply due to their usual bad quality. Bananas are gteed to be on their last legs as are most other fresh fruit items. Instore baked items such as tarts etc will almost certainly be either out of date or on last day of BB. At the moment in my local Dover store you are also up against staff not wearing any sort of protection whatsoever apart from checkout staff. The rest of the staff do not seem to know the difference between six inches and six feet. Makes a mockery of having to queue up outside to get in. Obviously this reflects on bad management. Maybe the manager/manageress can fix this.”
“I was delighted with your from placing order to delivery of my goods the next day the delivery driver was incredibly cheery and upbeat, while keeping his 2 metre distance. He was also very informative of the full service available. I stay in G21 area of Glasgow and will definitely be continuing to use the service as long as it continues. Thank you Morrison’s. Mrs A Carroll”
“I have to say morrisons at Pendeford Wolverhampton have been brilliant during this covid19. They have kept the shelves stocked up as best they can. The staff have also been really helpful and pleasant throughout. Well done guys.”
“Your new online home delivery service is a complete joke, and must be a hugh embarrassment to the company, hardly any fresh stuff available to order, non fresh stuff is hit or miss if it's available for order, goods come short dated and damaged, and now less than 24hrs before delivery you cancel the order. However uptill you changed your online service these problems hardly existed.”
“Delivery was 35 minutes late 10.35 pm. Items missing. Invoice did not add up . Hopefully will get a refund . This is third delivery. First fantastic . Second ok. Third rubbish. Will never use again.”
“morrisons aberystwyth - would you eat a trifle from your shop if you witnessed two of your own staff stuffing the ingredients in the container with there fingers , well that is what i witnessed today 25/05/2020 , they had there fingers in the syrup of the tangerine segments and proceeded to put the segments in to the trifle and then go on to peeling a kiwi fruit - not washing hands - then putting the fruit into the trifle - and then wiping there hands on the clothes they were wearing - i did inform the shop manager about my hygiene concerns but he was not bothered in the slightest ,,,,,,,this is very worrying”
“Second delivery . First fantastic . All fresh foods this time needed to be used on delivery date . I’d already planned meals for that date. A few substitutes but all ok. The only problem was the life span of products. Thank goodness we still have Iceland.”
“So greatful for our door step delivery. The order line and delivery staff are so helpful. It has made such a difference to have a reliable and pleasant service as we are both Shielding because of health issues. 5 Star!”
“The type retailed goods are clearly shown as to where they can be found and all generally up-to-date with modern Living and affordable.
There is a good array of Vegan food stuffs that are always new and fresh as well very tasty, the shelves are most often stocked and refilled when the shelf is emptied by consumers.
The employees are all very helpful in my shopping of goods”
“The only reason l am giving this a five star rating is because of the delivery driver he was excellent a real credit to the Morrison’s brand
His name is Anthony & l hope he is acknowledged for the service provided as all the staff should be helping people who have been shielding for weeks
A fair few items missing or substituted but that seems to be par for the course
Thank you again”
“Have been using since being shielded as they have available home delivery slots. Excellent service. Very polite drivers. Prior email advising what is not in stock instead of finding out when delivery arrives.”
“no self raising flour for weeks. no casting sugar. no sweetex only substitute. no hp brown sauce. no heinz baked beans. as we are self lock down. we are not able to get out. my daughter visited one of your stores this week and could buy all the items is it because we are shopping on line”
“no self raising flour. no casting sugar. no golden casting sugar. no hp brown sauce. no sweetex only a substitute. is this because i am doing on line shopping. as we are self lock down. my daughter visited one of your stores this week. she could buy all these items want is going on. not a happy customer. i will give you a try once more. delivery on time.”
“1st order online had the most pale piece of rump steak I have ever seen.Used you again this week ordered 2 Chinese stir-fry vegetables to find an offer was on them if you bought 3,the order came at 8pm and the date on the stir-frys both had to be used by the next day.In all the above cases if I was in the store shopping I would never of picked those items.
Very disappointed.
I will now be trying a different online supermarket”
“Ordered a £30 food box on 6th may for delivery on the 13th. Got email on 13th to say I might get it 16th not sure, I phoned morrisons said I will get it 16th no explanation why. Received my nhs box on 16th no email to say what time arriving, when arrived missing items. My partner ordered a meat pack received on 14th half of meat missing. Will defo not be using them again. Supposed to be looking after nhs staff I am also isolating due to health reasons. Shop elsewhere if possible”
“I shop every week in the morley branch and have been doing exactly the same during these difficult times.The store has a good social distancing and I have been able to get the food I needed. CAROL is a polite helpful proffesional member of your team. I always look to see if she is working and go through her till. She is a credit to the Morley store I do hope that the store manager and Carol will receive this feedback . Keep up the great work. From a very happy customer who also works in retail.😁”
“Awful stressful experience shopping at Jarrow Morrisons 30 minutes ago. No staff to clean trolley handles or shopping basket handles, staff directing shoppers to checkouts which were busy with queuing shoppers meaning not the recommended distance between them whilst the checkout supervisor was standing chatting away. I complained to the Manager on leaving the store but he said 'well things were operating well before' to which my response was 'well they are not now'. Another thing which I reported on the website 2 weeks ago, and which was not responded to even though I gave my email and mobile phone number, that the security staff on the door were allowing many people to enter the store at one time rather than the one in one out policy adopted by other shops. The security staff were at times also standing smoking, chatting and barely taking any notice of the customers waiting to exit or enter the store! South Tyneside has one of the highest numbers of C19 positive people and also some of the most deprived people. Please get your act in order Morrisons and try your best to protect your customers. I have to say I will definitely not be returning to the store, I can name 3 or 4 other supermarkets which are taking more care that you are at this store and I shall be using their services in future whether their prices are more expensive or not. I would welcome some one contact me via my email address.”
