“If it could be zero I would, since the Hasting store has been handling online delivery they do not deliver half of what you order and then only informed you by email 5 minutes before delivery which was already 1 hr late, this was @ 6.45 pm (for a 4pm-5pm slot) so they had plenty of time to inform me beforehand and this is not the first time this has happened. Having to pay a delivery charge (£4.50) for only some of your order makes you feel like being Ripped Off. I did try cancel as soon as I knew the situation but they do not answer the telephone. We all know that sometimes things are missing but they could have informed me at the time it was "picked" and they could have offer an alternative. "At this time" is no excuse as others can deliver.”
“Visited Parkgate Morrisons today at approx. 1 o'clock. Totally disgusted with this store. Too many people in there. I wasn't able to distance myself at all. Then to add to the injury every single till was open. In other stores they open every other till so that it is completely safe.”
“We have morrisons delivery every week and although lots of things are out of stock we have managed for over a year! Today apparently the van broke down and by the time it was repaired the fridge and freezer stuff could not be sold! We had 30 items missing! The driver was so apologetic and said someone should have rang us! I rang customer services and he said he would ring the Beverley shop and I tried no answer . We are self shielding so cannot go out and are both in our seventies! There will have been several other orders who had the same . I understand how busy they are but just a phone call would have helped! Good job we have family who could help us out. Very annoyed.”
“Pakefeild Morrison’s very poor social distancing in store staff only consontraiting getting people to a till isles over crowded at times children running round .do Morrison’s know something about the lockdown lifting that the rest of the country doesn’t. Not impressed 😆😷”
“Terrible own brand versions of food
Not giving customer options
Shame on the government for giving so much
Guess they look after the politicians 🤷🏿♀️”
“Reply to my e mail for refund of faulty and substitute items 8 days later. Stating that I need to keep all items that are non perishable until after the lockdown and then return them for a refund in store . We were substituted with items that were far more expensive than we had ordered on all the items and by 8 days we had had to use them anyway, dog food, toothpaste, luxury items I don’t think. Disgusting service and I explained we are both shielded and cannot go out. Yes she said most people are !!!
I will never use Morrison’s again.
Common sense appears to have gone out of the window at head office or wherever the e mails and phone calls come from. People can not afford to stand out of money especially in these difficult times.
This was an online food shop”
“I agree with that last review big time. Nasty company. Especially their so called fresh stuff. Their strawberries will be at least half gone off as are the bananas etc. Bread and cakes past their BB dates but still same price.”
“Well shame on Morrisons too for allowing people to bulk buy in the first place. In my local Morrisons in Kent, near the coast, you queue up to get in two meters apart. Once inside all sense of distancing is forgotten by customers and staff alike. Staff rub shoulders with each other filling shelves etc and it is not until approaching checkouts that any sense of distancing is employed.”
“Morrisons like all supermarkets deliver based on availability in stock on the day of delivery. This has always led to a small amount of missing items or substitutions. Whilst most are all dissapointed with the shopping experience of recent we should consider that this is purely a result of mad hoarders that have raided the supermarket shelf bare on a daily basis, shame on them not the supermarkets!”
“In these unprecedented times, Morrisons put themselves out as helping the shielded, this is not the case, they need to take a leaf out of Sainsbury's book, I am in touch with two other people who are being shielded, Morrisons have no priority for people who are on total lockdown due to underlying health issues, will NEVER, step foot in a store again”
“That previous review is so very true. Queue up to get in paced 6 feet apart. That's ok. Get into store and all the social distancing is quickly forgotten by customers and staff alike, and yes, all way through store until you get to checkouts. It is shocking, with staff ignoring any semblance of safe distancing between each other too. This is in the Dover store. The worse offenders amongst the public are those kitted out with masks and gloves. Maybe they feel they are immune with their false sense of invincibility.”
“When I shopped at Morrisons first I was frightened to shop and it seemed organised with The Corona Virus.
But over the lasted two wks, it been very poor there with people NOT respecting the 2 metre ruling !!! It's not good individually customers to come in one at a time .... THEN THERES no TWO Metre ruling ALL AROUND THE STORE UNTIL YOU GET TO THE CHECKOUTS AGAIN 😫 I want to feel safe when I shop !!!!”
“I bought a pack of doughnuts from your Welwyn Garden City store on Friday 24th April. They were described on the outer wrapper as being jam filled, but when I bit into one, I struggled to find any jam at all. I cut the remainder of the pack open and they were all the same so I have attached photos to prove the point.
If ever you want doughnuts, buy Sainsbury’s, they’re delicious.”
“I'd give a zero here if a could. Have been trying to place online orders for my 89 year old mum who lives on her own, 3 hours drive away from me and who is self isolating. She's loyal to Morrison's and is familiar with their products so it made sense to continue to order online from them. Other than the long virtual queue to get online and the 3 week wait for delivery, the old website worked okay. I'm afraid the same cannot be said of the new website/system. The virtual queue is smaller and there are more delivery slots; however, the item choice is TERRIBLE, especially on fresh produce e.g. when looking for onions, the only option is salad onions, brown onions are not even listed as an item. The same thing happened on many other basic household items and many of the items they do list were out of stock
Sainsburys, Tesco etc. all seem to have been able to adapt their online platform successfully in these challenge times so come on Morrisons...SORT YOURSELVES OUT! You're letting your customers down, especially those who are vulnerable and who rely on an online shopping to keep them going.”
