“I found PLASTIC PIECES in Morrisons own brand of Pork Pies. They REFUSE to investigate or respond to my complaint apart from an email to say ''This complaint has been resolved & closed'' despite them NEVER writing to me regarding this. Absolute disgrace!!!!”
“I have been doing my on line shopping with morrisons for past few yearsand never has any trouble Since they have changed the new app and we're they deliver from is shocking past few times there been subsatutes and items missing sort your self out morrisons”
“I have spent over 20 minutes after asking if a product is in stock in the morrisons store in Reading. Whilst still waiting I tried calling from another line only to have the call answered and asked to press option 2. After a period of time I was told all Operatives were busy and to try again later.
This is very frustrating and a waste of my time.”
“Customer service starts at the top! Everytime I went in there (piershill Edinburgh) you could always tell who was a manager as they were standing there with no smile on their face! I stopped shopping there years ago. They have no clue about customer service.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive sogetting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive so getting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“I had a food shopping delivery at 7am to my flat in Leeds. The driver was a middle aged man, bald with a beard and tattoos (I’m sorry, I didn’t get his name!)
He was incredibly professional, polite and helpful. Particularly for 7am, I was so impressed with his attitude. I never have any issues with Morrison’s drivers but I have noticed that they are all wonderfully friendly and genuine, particularly this morning! I never have any substitutions to my orders and most items are fresh and long-life. I wouldn’t hesitate to recommend Morrison’s to a friend.”
“Last week, while shopping in Consett Morrisons Store, my friend became ill and fainted as we were at the checkout. I am writing to say how impressed I was by the staff who came to help us and the level of care that was shown to my friend. Both the assistant at the checkout we were using and the lady operating the one next it hurried to help and were so considerate and caring. The Store Manager was extremely kind and when my friend had sufficiently recovered he took her out in a wheelchair and helped her into my car. I would like to thank the First Aider and a male assistant who also came to our aid. The level of care and kindness they all showed was superb. Morrisons should feel very proud of all of the staff concerned. Thank you all so much.”
“Morrisons in Dover cannot find anything you are looking for without having to walk up and down aisles all round the shop and when you do find right aisle empty shelfs. Thank goodness Asda and Farmfoods near by.”
“This supermarket is really let down by empty shelves! No matter what day I visit the Stamford store there's limited stock. Disappointed as it used to be great once.”
“Driver phoned to say he could not deliver my groceries as his shift had finished. After a number of messages and e-mails they were delivered the next day.But i did not get any of my frozen items which was very inconvenient ,Surely morrisons have a procedure for an emergency like this.”
“I went in to buy some cigarettes and a lottery ticket on my way home from work. I had with me, my shopping purchased from Tesco with me at the time. The security alarm went off as I left the store. I paused wondering if it was me, but continued as I felt that I had paid for all my purchases at Morrison’s. A security guard shouted “Oy, stop”. I produced my receipt for the purchases made at Morrison’s and emptied my carrier bag of food purchased earlier at Tesco along with my Tesco receipt. The security guard went through the products (in front of a lot of other customers). I had to point out the wording “Tesco” across each of my shopping items as he checked them. Suddenly, the security guards friend appeared and the guard started talking to his “mate” and passed me back the receipts I had provided as proof of my purchases. No apology, no “oops, sorry mate must be a mistake”, his mate was now far more important than the Morrison’s customer. I am not sure if this was through ignorance or if this is Morrison’s policy. Lookout for him, small Asian bloke who clearly doesn’t give a monkeys. I would advise shoppers to go elsewhere. Tesco across the road or Sainsbury’s just up a bit further towards the station.”
“Our More points were used in a supermarket, hundreds of miles away, while the card/fobs never left our sides and we were at work. £75.00 was used, Morrisons will not refund, they claim our account was hijacked so it is entirely our fault, they say they checked on a website and our email was compromised, this is not the case, our email is completely clear, yet their customer service email is not and obviously the breach is in their security. They are it seems completely blameless and we are not !!! They will send us a new card, so the thief who took the last points, can have another go. Great customer service, no investigations or help to stop this happening again or to other people.”
“Why has it four stars then? If they run out of certain stock it surely cannot merit 4. Never mind. All their stores run out of certain stock on a regular basis, some more than others. The Dover store is notorious for doing so. All items very expensive so don't look to save any money.”
