“App is useless-I set it to use my saved up £50 bonus points on my Xmas shop then next day sent £140 at the till but nothing come off for the £50 bonus spend. Apparently it takes days for it to register even though the points on the app decreases straight away.”
“I use the Dover store too. I have to give 5 stars for the lovely lovely flower lady. So friendly and helpful and a pleasure to deal with. Thank you flower lady.”
“This was our first delivery. First we had a few items not turn up, other items were just wrong and the driver was a hour and a half late. When I phoned to complain the lady I spoke to was lovely she couldn’t apologise enough. She refunded our delivery and all items that were wrong. She gave us vouchers to spend and refunded us the items that were wrong. She was very helpful nothing was to much trouble for her.”
“I received my first home delivery this evening. Super impressed!The driver Dean was polite and friendly, he helped unpack the crates in my kitchen. He explained how it all works and arrived on time. The two substitutes were spot on and all my fresh produce had at least 5 days on them, some up to nine days! Thank you Dean 😀😀😀”
“I had £85 saved up on the morrisons more app. Someone miles away used my points but morrisons refused to do anything about it saying my account had been hacked, but my password was exclusive to morrisons so my info could only have been hacked from within morrisons, totally disgusted by their customer service that cant even be bothered to engage, now shopping at Tesco”
“I had a meal in the restaurant at the Swansea Morfa store whilst shopping with my Mum. My muffin with mushrooms and cheese was very dry, (it was late on a Sunday afternoon) when I complained the staff couldn't be more helpful offering another food choice or refund, I didn't want anything else so I accepted the refund. They couldn't be more apologetic. It was handled so efficiently with no fuss.”
“Our Morrisons more points have been used hundreds of miles away from where we live. Morrisons will not refund saying our account has been hacked using correct email, password etc. Basically saying it is our fault and they wont do anything else. Well done, when competition is tough in retail, you have just lost yourself a customer.”
“A Morrison’s employee was responsible for damaging my husband mobile phone whilst he was visiting the Bedford store. At the time the employee and store manager agreed it was their fault and began the claims process. The £500 repairs were eventually authorised after much chasing. 2 months later and countless more phone calls, we have still not been reimbursed. Staff have been rude, unapologetic and down right obstructive. I have never had the misfortune of dealing with such poor service. Shame on you Morrisons!”
“Hunslet Leeds - a big bloody sign fell on my head and broke my glasses and left a bruise on my nose! I just got put in a accident book and sent on my merry way! Since then I’ve rung and emailed! They’ve put me in touch with a solicitors called Gordon’s who are useless! This happened on 4th August!!! I am still waiting on a response!”
“The Dover store. Ruined completely with the new layout of ludicrously long aisles and shocking signage. The signs indicating where items are are all too high and hidden by other signs and or pillars. It took me 9 minutes to find one lemonade variety for goodness sake. The cakes are still mostly after their bb dates and still not marked down like Asda just over the way from this store. The store baked bread is still the same bb issue. Strange when one considers their new advertising campaign all about freshness!! Fresh fruit still not fresh and yes, I did know this company do most of their own packing with low quality demands.”
“Use Morrisons in Shefford regularly and always thought their staff very good but yesterday they surpassed themselves. Was shopping for a friend who had broken her leg. A fellow shopper pointed out my bag was open and to my horror realised my purse had been stolen. Asked staff member if a purse had been handed in, sadly not but she took my details. Asked if they could look after shopping whilst I dashed home to report my stolen cards which they agreed to. Returned to store some two hours later and they had kept my shopping in their refrigeration store; taken out the chilled items but made a note so I could add them back to trolley, opened a till for me as they could see I was quite upset and then gave me a bunch of flowers. The Manager, Ben, told me to report incident to Police and they would keep cctv to show them. The staff were absolutely brilliant, so supportive and so kind and I am very appreciative! Been using Morrison’s for about three years now (formerly a Waitrose customer) and I think they are good value for money and Shefford staff are always so helpful. Many thanks.”
“I found PLASTIC PIECES in Morrisons own brand of Pork Pies. They REFUSE to investigate or respond to my complaint apart from an email to say ''This complaint has been resolved & closed'' despite them NEVER writing to me regarding this. Absolute disgrace!!!!”
“I have been doing my on line shopping with morrisons for past few yearsand never has any trouble Since they have changed the new app and we're they deliver from is shocking past few times there been subsatutes and items missing sort your self out morrisons”
“I have spent over 20 minutes after asking if a product is in stock in the morrisons store in Reading. Whilst still waiting I tried calling from another line only to have the call answered and asked to press option 2. After a period of time I was told all Operatives were busy and to try again later.
This is very frustrating and a waste of my time.”
“Customer service starts at the top! Everytime I went in there (piershill Edinburgh) you could always tell who was a manager as they were standing there with no smile on their face! I stopped shopping there years ago. They have no clue about customer service.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive sogetting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive so getting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“I had a food shopping delivery at 7am to my flat in Leeds. The driver was a middle aged man, bald with a beard and tattoos (I’m sorry, I didn’t get his name!)
He was incredibly professional, polite and helpful. Particularly for 7am, I was so impressed with his attitude. I never have any issues with Morrison’s drivers but I have noticed that they are all wonderfully friendly and genuine, particularly this morning! I never have any substitutions to my orders and most items are fresh and long-life. I wouldn’t hesitate to recommend Morrison’s to a friend.”
